Kew Little Pigs Farm LTD レビュー 118

Kew Little Pigs Farm LTD からの回答

2021年12月13日

Good Afternoon Tony,

Thank you so much for your lovely review. We really hope you enjoy the calendar!

Kew Little Pigs

Kew Little Pigs Farm LTD からの回答

2021年12月13日

Good Afternoon,

Thank you for your review, we love hearing feedback from our customers. We apologise for the delay with the merchandise. We really hope to see you here on the farm soon!

Kew Little Pigs

Kew Little Pigs Farm LTD からの回答

2021年12月13日

Good Afternoon Tim,

Just wanted to say thank you for visiting and taking the time to leave a lovely review. We really appreciate hearing about our customer's experience. We hope to see you here again soon!

Kew Little Pigs

Kew Little Pigs Farm LTD からの回答

2021年9月9日

Hi Victoria, thank you so much for your lovely review! We really appreciate you taking the time to write it and it's brilliant to hear that you had a fantastic time! Thank you for booking an experience with us!

Kew Little Pigs Farm LTD からの回答

2021年9月2日

Hi Sue, Thank you for visiting and thank you so much for taking the time to leave a review! Great to hear your granddaughters enjoyed the experience - we hope to see you again soon!

Kew Little Pigs Farm LTD からの回答

2021年8月16日

Hi Finnoula, thank you very much for your feedback. Unfortunately because we offer scheduled events, once booked the ticket is only valid for the date and time selected. This is clearly stated on the terms & conditions before booking your visit and on the booking confirmation. We follow similar terms & conditions to other scheduled events. For all experiences booked directly through our website, we offer a 48 hour cancellation policy where you have the opportunity to receive a full refund or one chance to reschedule your visit. However, all experiences booked through a third party are non-refundable and non-transferable to an alternative date. These bookings are already discounted and if you are unable to attend, we welcome the transfer of your ticket to a friend or family member. We really appreciate you reaching out to us and we hope you can understand.

Kew Little Pigs Farm LTD からの回答

2021年6月30日 に更新

Hi Madeleine, thank you for visiting and for leaving a 5 star review! Our pigs loved meeting you and we hope to see you again!

Kew Little Pigs Farm LTD からの回答

2021年6月29日 に更新

Good Afternoon,

Following your numerous recent reviews for the same experience on various platforms - we would like to take this opportunity to again to clear some issues up which we had already corresponded with you.

All of our pigs are Micro. Bart and Lisa that attended your party are a lot smaller than a traditional pig you would find at a farm. We have a Visitor information page which we have provided you with to explain this. At no time throughout our website or social media are we unclear about the sizes of our pigs. Unfortunately after discussing with yourselves we think you may have had piglet sizing in mind.

Again, no where on our website do we say you can hold the pigs. Pigs have very bad eyesight and do not like being held - this causes a lot of distress and as stated we follow strict animal welfare guidelines and our pigs happiness comes first. The owner repeatedly asked your guests if they would like to take the opportunity to have photos and this can be done without holding them.

Unfortunately when attending, the owner of the company described that really you did not have the space for this kind of event. You were also over the legal limit for groups of people at this current time due to covid-19. Our pigs safety is our highest priority at all times as mentioned and access was extremely difficult due to the fact there was no garden and only an area of rubble and no space.

We have already tried to discuss this rationally with you via email and we are saddened that you have felt the need to slander our company online. However we know that we go out of our way to provide the best experience for everyone. Typically we get positive feedback and feel we are very clear on what to expect during the parties.

Our piggy parties involve a lot of planning and background work from the administration, to the public liability licencing and more, down to the insurance, maintenance and fuel costs of the transport. Though the party bookings may be for 1 hour, there is a lot more hours of work going into the management of these events.

Please feel free to post photos of your party as we know the pigs that attended are micro and we have lots of photos of Bart and Lisa at various parties so, we are happy to share these as we have nothing to hide.

Kind Regards,

Kew Little Pigs

Kew Little Pigs Farm LTD からの回答

2021年6月29日 に更新

Good Afternoon,

Following your numerous recent reviews for the same experience on various platforms - we would like to take this opportunity to again to clear some issues up which we had already corresponded with you.

All of our pigs are Micro. Bart and Lisa that attended your party are a lot smaller than a traditional pig you would find at a farm. We have a Visitor information page which we have provided you with to explain this. At no time throughout our website or social media are we unclear about the sizes of our pigs. Unfortunately after discussing with yourselves we think you may have had piglet sizing in mind.

Again, no where on our website do we say you can hold the pigs. Pigs have very bad eyesight and do not like being held - this causes a lot of distress and as stated we follow strict animal welfare guidelines and our pigs happiness comes first. The owner repeatedly asked your guests if they would like to take the opportunity to have photos and this can be done without holding them.

Unfortunately when attending, the owner of the company described that really you did not have the space for this kind of event. You were also over the legal limit for groups of people at this current time due to covid-19. Our pigs safety is our highest priority at all times as mentioned and access was extremely difficult due to the fact there was no garden and only an area of rubble and no space.

We have already tried to discuss this rationally with you via email and we are saddened that you have felt the need to slander our company online. However we know that we go out of our way to provide the best experience for everyone. Typically we get positive feedback and feel we are very clear on what to expect during the parties.

Our piggy parties involve a lot of planning and background work from the administration, to the public liability licencing and more, down to the insurance, maintenance and fuel costs of the transport. Though the party bookings may be for 1 hour, there is a lot more hours of work going into the management of these events.

Please feel free to post photos of your party as we know the pigs that attended are micro and we have lots of photos of Bart and Lisa at various parties so, we are happy to share these as we have nothing to hide.

Kind Regards,

Kew Little Pigs

Kew Little Pigs Farm LTD からの回答

2021年6月29日 に更新

Good Afternoon,

Following your numerous recent reviews for the same experience on various platforms - we would like to take this opportunity to again to clear some issues up which we had already corresponded with you.

All of our pigs are Micro. Bart and Lisa that attended your party are a lot smaller than a traditional pig you would find at a farm. We have a Visitor information page which we have provided you with to explain this. At no time throughout our website or social media are we unclear about the sizes of our pigs. Unfortunately after discussing with yourselves we think you may have had piglet sizing in mind.

Again, no where on our website do we say you can hold the pigs. Pigs have very bad eyesight and do not like being held - this causes a lot of distress and as stated we follow strict animal welfare guidelines and our pigs happiness comes first. The owner repeatedly asked your guests if they would like to take the opportunity to have photos and this can be done without holding them.

Unfortunately when attending, the owner of the company described that really you did not have the space for this kind of event. You were also over the legal limit for groups of people at this current time due to covid-19. Our pigs safety is our highest priority at all times as mentioned and access was extremely difficult due to the fact there was no garden and only an area of rubble and no space.

We have already tried to discuss this rationally with you via email and we are saddened that you have felt the need to slander our company online. However we know that we go out of our way to provide the best experience for everyone. Typically we get positive feedback and feel we are very clear on what to expect during the parties.

Our piggy parties involve a lot of planning and background work from the administration, to the public liability licencing and more, down to the insurance, maintenance and fuel costs of the transport. Though the party bookings may be for 1 hour, there is a lot more hours of work going into the management of these events.

Please feel free to post photos of your party as we know the pigs that attended are micro and we have lots of photos of Bart and Lisa at various parties so, we are happy to share these as we have nothing to hide.

Kind Regards,

Kew Little Pigs

Kew Little Pigs Farm LTD からの回答

2021年6月18日

Hi Francesca, thank you so much for visiting and for your five star review!! The pigs loved cuddling you and we hope to see you again soon!

Kew Little Pigs Farm LTD からの回答

2021年6月14日

Hi Christine, thank you for you review! Great to hear your grandson enjoyed his visit, we hope to see you again soon!

Kew Little Pigs Farm LTD からの回答

2021年6月9日

Hi David, thank you for taking the time to leave a review! The pigs loved meeting you!

Kew Little Pigs Farm LTD からの回答

2021年6月9日

Hi Annie, thank you for visiting and for leaving a great review! We look forward to seeing you on the farm again soon!

Kew Little Pigs Farm LTD からの回答

2021年6月7日 に更新

Hi Maria, thank you for your positive feedback! We look forward to welcoming you back again for the pig keeping experience!

Kew Little Pigs Farm LTD からの回答

2021年6月7日

Hi Melanie, thank you so much for your 5 star review, we appreciate you taking the time to leave it and we hope to see you again soon!

Kew Little Pigs Farm LTD からの回答

2021年6月7日

Hi Clare, great to hear you enjoyed your experience, thank you for visiting and for leaving a five star review. The pigs would love to see you again soon!

Kew Little Pigs Farm LTD からの回答

2021年6月3日

Hi Julie, thank you for your five star review! We appreciate you taking the time to write it and it's great to hear you enjoyed your visit. Thanks for visiting and we hope to see you again soon

Kew Little Pigs Farm LTD からの回答

2021年6月1日

Thank you Maria! The pigs loved meeting you!

Kew Little Pigs Farm LTD からの回答

2021年5月24日 に更新

Hi Vicky, we're sorry to hear that you're dissapointed but we feel your exaggerated and untrue review is very damaging for a small business like ours, particularly just after covid. Having spoken to the Managing Director who met you over the weekend, you were 25 minutes late for your tour so you were asked to wait until the next tour. We apply this to all late visitors, as we do not have the staff capacity to do multiple tours per hour. We ask all visitors to arrive 10 minutes early, which is written in the booking confirmation so we can keep to the timeslots and run the day efficiently. As you were late, you missed the normal reception process, welcome and health & safety chat on arrival. Nowhere on our website or social media do we advertise that we have an indoor barn, the video on our homepage clearly shows our facilities so customers know exactly what to expect. We are a small privately run farm, employing local people and cannot offer visits for free. All the staff work extremely hard to ensure customers have a wonderful time whilst maintaining high standards of customer service and the welfare of our animals. You were approached at the end of your visit to ask if you had a nice time and you said you enjoyed it, so this review is such a shame.