Kidskam レビュー 

65
•
TrustScore 5段階評価の2.5

2.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Didn’t recieved the camera just an empty case and a scrap book. Sent countless emails over a week to resolve with the company but never heard back, customer service is awful. Order it on Amazon inst... もっと見る

5つ星のうち1の評価

I wish I’d found these REAL review prior to ordering from this company!! Absolutely SHOCKING service! Disappointing their service doesn’t match their great website and cherry selected 5 star reviews!!... もっと見る

5つ星のうち5の評価

Bought this camera for my 5 year old grandson, robust, compact, nice little extras with it too!!(carry strap, coloured felt tips, stickers) really good quality for the price, easy for him to use, lots... もっと見る

5つ星のうち5の評価

I love this camera. I bought for my son, who enjoyed the instant asked if my traditional Polaroid, but didn't realise how expensive the photos were. This is great, he can take as many pictures as he w... もっと見る

企業が回答しました


連絡先

2.6

期待以下

TrustScore 5段階評価の2.5

65件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 9%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.6

すべてのレビュー

(65)

過去12か月のレビュー数: 19件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Ordered the pink Kids Instant Cam Pro…

Ordered the pink Kids Instant Cam Pro for £39.99 for a birthday gift. Confirmed that it would be here next day delivery. On the day of delivery received a message that as they were running late it would be delivered the next day . Then the next day although I waited in all day nothing arrived so checked the tracking which just stated attempted delivery but they clearly didnt. 4 days has now passed and no contact has been made either by email or on the tracking updates. I have struggled to make contact with them and have had to send them another message through there company contact page. Is this company a scam as looking on companies house they are behind with their filings. For anybody wanting to use this company I wouldnt take the risk.

2025年10月17日
自発的なレビュー
Kidskam ロゴ

Kidskam からの回答

Dear Customer,

I’m incredibly sorry to hear about your experience and the delay with your delivery. Please note that we don’t deliver the parcels ourselves — we use trusted courier partners, but we take full responsibility for making sure your order reaches you.

Could you please provide your order number so I can investigate this with the courier right away?

If you’ve since received your camera, I’m very glad to hear it — but please do let me know either way so I can ensure everything has been resolved properly.

Thank you for your patience, and I truly apologise again for the inconvenience caused.

Best wishes,
Ashley & the Kids Kam Team

5つ星のうち1の評価

Wish I had checked this website before…

Wish I had checked this website before using it. I ordered a camera for a friend's birthday and paid for next day delivery. Although the status of the parcel says Dispatched, they claim that the parcel has been delivered. Asked for proof of delivery but received nothing. Chased the support email multiple times and still nothing. I had to order another one from Amazon so I have paid double for a bloody camera. Gutted!

2025年9月29日
自発的なレビュー
Kidskam ロゴ

Kidskam からの回答

Dear Customer,

I’m really sorry to hear about your experience — I completely understand how frustrating that must have been, especially when ordering for a special occasion.

Please be assured that this was never our intention. I can see a replacement camera has already been delivered to you.

We take delivery issues very seriously and will also be following up with our courier to investigate what happened with the original parcel.

Thank you for your patience and understanding, and again, our sincere apologies for the inconvenience caused.

Best wishes,
Ashley & the Kids Kam Team

5つ星のうち1の評価

Unresponsive support and late delivery

Paid for next day delivery, item still hasnt arrived a week later! No contact telephone number and the support@ email address is unresponsive after sending multiple emails, I would not order from this company again, there are alot of other competitors offering a very similar product I would choose them if you are considering g buying this item!

2025年9月18日
自発的なレビュー
5つ星のうち5の評価

Great camera for my 7 year old son

Great camera for my 7 year old son, he hasn’t stopped using it since we got it for his birthday. Sparks creativity and independent play.

2025年9月7日
自発的なレビュー
Kidskam ロゴ

Kidskam からの回答

Hi Gina, thank you so much for your lovely feedback! We’re delighted to hear your son is enjoying his new camera and that it’s sparking both creativity and independent play. Moments like these are exactly what we hope to inspire. We truly appreciate you choosing Kids Kam for such a special birthday gift.

Best wishes,
Ashley & the Kids Kam Team

5つ星のうち3の評価

Tried to cancel the order but was…

Took some time to get a response from support. Product arrived and looked good but returned as no longer needed.

2025年9月5日
自発的なレビュー
Kidskam ロゴ

Kidskam からの回答

Hi Nathan, thank you for your feedback. As we offer next day delivery, we’re unable to process cancellations once an order has been placed. Regarding your return, we emailed the details within 24 hours as stated on our website—please check your inbox or spam folder. If you still can’t find it, let us know and we’ll happily resend.

Best regards,
Ashley & the Kids Kam Team

5つ星のうち5の評価

Great camera for kids!

I love this camera. I bought for my son, who enjoyed the instant asked if my traditional Polaroid, but didn't realise how expensive the photos were. This is great, he can take as many pictures as he wants, he also enjoys using the templates. Plus the camera has other fun functions.

2025年8月6日
自発的なレビュー
Kidskam ロゴ

Kidskam からの回答

Hi Stephanie, thank you for your kind words! We’re so pleased to hear your son is loving his camera and enjoying all the fun features and templates. It’s wonderful that he can explore photography without limits. We really appreciate you sharing your experience with us!

Best wishes,
Ashley & the Kids Kam Team

5つ星のうち5の評価

Cute cam and my little niece really…

Cute cam and my little niece really liked it and it works well as described. Thumbs up.

2025年8月23日
自発的なレビュー
Kidskam ロゴ

Kidskam からの回答

Hi Yetunde, thank you for your lovely review! We’re so happy to hear your niece enjoyed her camera and that it’s working just as expected. Your thumbs up means a lot to us!

Best wishes,
Ashley & the Kids Kam Team

5つ星のうち5の評価

Great first camera for kids

Bought this for 11 yr old granddaughter but we played with it first. Good value for the price, takes reasonable photos and great for children.i personally feel it is worth the money, nice looking product, sturdy and fun to use.

2025年8月28日
自発的なレビュー
Kidskam ロゴ

Kidskam からの回答

Hi Suzy, thank you for your thoughtful review! We’re delighted to hear your granddaughter is enjoying her camera—and that you had fun testing it out first too. It’s great to know you found it sturdy, fun, and good value for money.

Best wishes,
Ashley & the Kids Kam Team

5つ星のうち5の評価

Great wee camera!

Arrived promptly. My 7 year old nephew loved the camera and we had great fun together taking photos. I was pleasantly surprised by the quality of the prints which were very clear. My nephew enjoyed playing with the different filters too. Great wee camera!

2025年7月10日
自発的なレビュー
Kidskam ロゴ

Kidskam からの回答

Hi Jenny, thank you for your lovely feedback! We’re so pleased your nephew is enjoying his camera and that you both had fun capturing memories together. It’s wonderful to hear the print quality and filters were such a pleasant surprise.

Best wishes,
Ashley & the Kids Kam Team

5つ星のうち5の評価

Great gift

Order and delivery were good. The camera was a gift for a 7 year old to use at a Wedding. It was a huge hit. Easy to set up and use. A great gift for any budding young photographers.
I would definitely recommend.

2025年7月27日
自発的なレビュー
Kidskam ロゴ

Kidskam からの回答

Hi Michelle, thank you for your kind review! We’re delighted to hear the camera was such a hit at the wedding and that your 7-year-old found it easy to use. It’s wonderful to know it made such a special gift for a budding young photographer. We truly appreciate your recommendation!

Best wishes,
Ashley & the Kids Kam Team

5つ星のうち5の評価

Great gift for my granddaughter

This was for my granddaughter and she really loves it and there is no worry about the costs unlike using an Instax/polaroid- she lined up her favourite toys and took portraits and it's good you have the original on the memory card

2025年7月24日
自発的なレビュー
Kidskam ロゴ

Kidskam からの回答

Hi Dave, thank you for sharing your lovely feedback! We’re so glad to hear your granddaughter is enjoying her camera and having fun creating portraits of her favourite toys. It’s great that she can capture as many memories as she likes without extra costs, and keep the originals on the memory card too.

Best wishes,
Ashley & the Kids Kam Team

5つ星のうち5の評価

Ordered for great grandson’s birthday

Ordered for great grandson’s birthday. Arrived quickly . Kept well informed about its progress. It is a huge hit and given a lot of pleasure.

2025年7月27日
自発的なレビュー
Kidskam ロゴ

Kidskam からの回答

Hi Brenda, thank you for your kind review! We’re delighted to hear your great grandson loved his birthday gift and that the order arrived quickly. It’s wonderful to know the camera has already brought so much joy.

Best wishes,
Ashley & the Kids Kam Team

5つ星のうち4の評価

My niece loves her camera and has had a…

My niece loves her camera and has had a lot of fun with it. I did experience a few days delay in delivery but this was resolved by the company. Given the comments of others I would suggest that they build in more leeway in terms of the delivery timing suggested online. This is still a great product.

2025年8月22日
自発的なレビュー
Kidskam ロゴ

Kidskam からの回答

Hi Joanna, thank you for your thoughtful feedback. We’re so pleased to hear your niece is enjoying her camera and having lots of fun with it. We appreciate your comments about delivery timing and will certainly take this on board to improve. Thank you again for your kind words and for recommending the product!

Best wishes,
Ashley & the Kids Kam Team

5つ星のうち1の評価

KidsKam

Paid for guarantee next day delivery (tracked and signed DPD) so should have arrived on the 22nd August,apparently it was delivered 23rd of August with a photo showing a package on top of a recycling bag (not my address) I have emailed a few times but as yet had no response. Wish I had come on Trust pilot and seen the reviews on here rather than trust the reviews on Kids Kam!

2025年8月23日
自発的なレビュー
Kidskam ロゴ

Kidskam からの回答

Hi Lynne, we’re very sorry again for the delivery issue you experienced. As mentioned, we refunded the DPD shipping charge and arranged a replacement for the missing item. We understand how frustrating this must have been and truly appreciate your patience while we worked to resolve it. Thank you for giving us the opportunity to make things right.

Best regards,
Ashley & the Kids Kam Team

5つ星のうち1の評価

Don’t buy from this site

Don’t buy from this site. I bought a smart phone pro for my granddaughter only to find out she has one already. Sent two emails and an online enquiry to the company regarding returning item for refund. Not heard a thing back!! Awful customer service. Stay clear, find another site or similar as this lot obviously not interested once they have your money. Oh well, I will just gift it to kids charity at Christmas.

2025年8月6日
自発的なレビュー
Kidskam ロゴ

Kidskam からの回答

Hi Lyn, we’re very sorry for the experience you had and for any frustration caused. We truly appreciate your generosity in gifting the item to charity, and we have also processed a refund for your order. Customer care is very important to us, and we’re sorry we fell short this time.

Best regards,
Ashley & the Kids Kam Team

5つ星のうち1の評価

Robbed by KidsKam

I placed an order for a camera with an extra 6 rolls of paper, the camera arrived but without the extra 6 rolls I paid for, I am currently being told that I definitely received the extra rolls even though I didn’t, the tone of the email from Simon at KidsKam is poor and I feel a customer service course is desperately needed. I wish I had checked the reviews first, lesson learned.

2025年8月5日
自発的なレビュー
Kidskam ロゴ

Kidskam からの回答

Hi Alison, we’re very sorry for the inconvenience you experienced with your order. There seemed to be a discrepancy with the shipped weight, which initially caused the confusion. The replacement rolls are now with you, and we sincerely apologise again for the trouble caused.

Best regards,
Ashley & the Kids Kam Team

5つ星のうち1の評価

Avoid. No customer service team.

After making an order, I then contacted the company having read about the toxicity of the paper used with these thermal printing products (like receipts). I asked whether the paper was BPA/BPS free.
I have not heard anything back.
I have email 3 times now and have requested a refund given the lack of answers. Still nothing.
Will be reporting to trading standards as there is no information about returns on their website.

2025年8月6日
自発的なレビュー
5つ星のうち1の評価

I’d be careful with this company

I’d be careful with this company. Tried to return a purchase that was an unopened gift. They barely replied my emails and after I was able to have it returned my refund did not come. I sent emails which were ignored and waited for over a month all with no response. I had to go through my bank to get my money back.

2025年5月12日
自発的なレビュー
5つ星のうち1の評価

AVOID AVOID

AVOID AVOID! Money taken - paid for express delivery, order confirmation received and then a weird amazon shipping update. Item is a no show, contacted customer services twice - no reply! Total scam

2025年5月30日
自発的なレビュー
Kidskam ロゴ

Kidskam からの回答

Hi Gael, we’re very sorry for the experience you had. Unfortunately, Amazon lost the parcel in transit, which is why it didn’t arrive. A full refund was issued, and we apologise again for the frustration this caused.

Best regards,
Ashley & the Kids Kam Team

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