Kidskam レビュー 

Ordered on 8th December for next day delivery but not recieved and no response to emails.
No other contact for customer service.
Not a cheap item at almost £50 and a lot of money to waste.
Very disappointed and upset about the situation.

Really poor customer service. I sent two emails and finally yesterday Simon replied saying it would be delivered today via dpd, it wasn't. DPD don't even have the parcel. I had no message today so at the end of the day I requested the order be cancelled. After receiving that message they then raised the delivery via Amazon for an unspecified date. My 6 year old daughter's birthday was today. I had to buy another gift because this was not delivered today. I paid extra for 'next day' shipping. I have no idea when it will arrive and no longer need it. They know this and are ignoring me. Avoid at all costs. Trustpilot manages to aggregate 100% 1 star reviews into a score of 2.6, a reminder to not trust Trustpilot either.

We purchased a children’s camera from this company on 16 October 2024. It was intended as a birthday gift for our grandson. Unfortunately we discovered that his parents had bought him a similar gift. We contacted Kids Kam, asking for the address for returning unwanted items on 29 October. We returned the item on 7 November and have heard nothing since, in spite of sending a further email on 20 November. The address is the wrong one, which they must have known. The company now have the camera and our money (£50). We certainly will not be dealing with this company again and are considering what action to take to resolve this issue.

Business Address: MAV LDN LTD, Egerton Gardens, Ilford, IG3 9HR. AVOID. Organisation Number: 15837303
Kids Kam not the ideal company to do business with. Item arrived quickly so that was good.
Goods inside were not protected from and bashes it would get while being delivered. We ordered kids cameras reasonably protected in the actual presentation box but then they were just sent in a plastic bag and the corners of presentation box were bashed slightly, not very good for a gift.
The items arrived without any receipt, which you need to return an item.
The cameras were not what we wanted so we needed to send the cameras back, but they had to be returned with the receipt that was not supplied. You have to then contact the supplier to supply you with the return address.
We have sent 4/5 requests for the receipt and the return address that have not been forthcoming, even though they say the reply will be within 24 hours.
I contacted them by the internal contact form first and then by email with no reply at all, completely quite. There is no phone number either and you just have to wait until someone contacts you.
Best keep away from this company, we should have checked them out better.
A very unhappy customer.

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