レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Bought my item last year. Since 5 months the item is not charging. Tried 3 different similar chargers and the one from kiiroo. Filled in the contact form last month and contacted in march via mail. No... もっと見る

企業が回答しました

5つ星のうち5の評価

After an item that had been in light use for about a month began malfunctioning, customer service was extremely quick to react! They did not force me to jump through hoops and easily located my purcha... もっと見る

企業が回答しました

5つ星のうち2の評価

Sama zabawa jeśli już działa, nie jest zła, ale ciągłe problemy z łącznością, app to po prostu kpina, bardzo głośne, po 2 miesiącach całkowicie uszkodzony port ubs, platik trzeszczy. Ogólnie za te pie... もっと見る

企業が回答しました

5つ星のうち5の評価

I’ve been receiving help and consultations via email for quite a while, and I can say the following: the support team responds very quickly and answers all my questions. They even offer the possibilit... もっと見る

企業が回答しました

企業情報

  1. セックス トイ店

当該企業による記述

At Kiiroo, we design award-winning interactive pleasure products that bring people closer—wherever they are in the world. As pioneers in teledildonics and intimacy tech, we combine smart engineering with sleek, body-safe design to create toys that respond in real time to touch, movement, and connection. Whether you're exploring solo pleasure or shared experiences with a partner, our products are built to enhance intimacy and deepen connection. With global shipping, secure ordering, and a dedicated customer care team, we’re here to make your experience smooth, safe, and satisfying from start to finish. Kiiroo is proudly based in Amsterdam and trusted by hundreds of thousands of customers worldwide.


連絡先

3.3

まあまあ

TrustScore 5段階評価の3.5

312件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 100%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

It does the job and feels life like but…

It does the job and feels life like but the entire device is a little heavy and bulky.

2022年12月18日
自発的なレビュー
Kiiroo ロゴ

Kiiroo からの回答

Dear Concac,

Thank you for your review. I will let our dev team know that you feel your purchase is heavy and bulky, and perhaps we will have something lighter for you in the future.

Warm regards,
Team Kiiroo

5つ星のうち1の評価

avoid at all costs

avoid at all costs, I still haven't received the package that they say has been delivered, they sent me a photo of the package in a container in front of the house that everyone has access to and they claim that if I haven't received it, I should report it to the police ... considering the contents of the package I don't want to do it so They say they can't do anything, but they were the first to take the money. very rude service and long waiting time. beware of this company and spend your money anywhere but here

2022年12月22日
自発的なレビュー
Kiiroo ロゴ

Kiiroo からの回答

Hi there,

We are sorry to hear that you were unable to find your package after the delivery company sent their proof of delivery photograph.
Unfortunately, we at Kiiroo do not personally deliver packages, this is done through a 3rd party delivery service as with any other order placed online with any other company.

Our support team has informed me that they have given you the necessary steps to take to report the package stolen and get a replacement. Unfortunately, if you do not go through the proper procedure we are unable to issue a replacement as there is then no written proof the package was indeed stolen.

Our support team will continue to help you by email in the hopes that this can be resolved soon.

Kind regards,
Team Kiiroo

5つ星のうち5の評価

Wow, Buy one now!

Lets, just say I was skeptical about the whole automatic vs manual masturbators. I have tried many manual male masturbators before, but this my first automatic one. First of all let me say WOW, what a difference automatic makes. You will not regret it. This does cost a lot more than a manual one, but you get what you pay for. The instructions was a QR code that I had to use with my phone. I would have preferred a paper one but it wasn't that big of a deal. I charged it up and turned it on. This machine has a mode where you can control it from your phone
or a partners phone. After I charged it up and turned it on, it automatically wants to sync up to an app on your phone in interactive mode. If you hold the mode button for two seconds it will turn to the manual mode. This mode allows you to control the Keon with the buttons on the device. The app is fairly straight forward to use and has many different features for solo use or to use with a partner locally are long distance. You will need to purchase a feel stroker from kiiroo to place into the keon. This is a neat idea and keeps cost down because there are many different choices of the feel strokers that you can change to but still use the same Keon machine. Each feel stroker is different and shaped off of real pornstars. I tested this using the manual mode. The Keon had seven speeds, and four stroke lengths. I used all speeds and lengths. I also tested this using my phone and it has the same basic controls but on your phone, and again wow this is the best masturbator I have used. If you are using a manual
masturbator, throw it away and buy a Keon.

2022年12月10日
自発的なレビュー
Kiiroo ロゴ

Kiiroo からの回答

Dear Luckyinc,

Thank you for the awesome review! We are so happy to read you are enjoying your Keon.

We wish you lots of joy and happiness with your Kiiroo products!

Have a beautiful Christmas and New Year,

Warm regards,
Team Kiiroo

5つ星のうち1の評価

WARRANTY NOT HONORED FOR DEFECTIVE ITEM

August 2020, I purchased the Fleshlight Launch from a local adult shop. The launch was defective and never worked even once. I attempted to register the device the day I bought it but the site was down. When I realized it was defective I did some research and learned that to get the item replaced I needed to email Kiiroo support, explaining the issue, which I did, along with a video documenting that the item was defective. I did all this. I received a reply stating that I needed to contact the Fleshlight Team, since the item was originally ordered through them. I didn't order it through them so I have no idea what the email meant for me to do. I sent the video and my registration information to Fleshlight and got an auto response telling me how to troubleshoot the device. I emailed back several times and got a response from someone named Micah. I sent her a video of the item that showed that it wasn't working. My email included a video of the product showing that it didn't work along with my own video explanation of the issue and my registration information along with the contact information for the store I purchased the item from and details of my conversations with the manager at the store who was aware of the problem and willing to verify my purchase. I encouraged Micah to reach out to the store but Micah wasn't reading my emails apparently because she just kept saying the same thing in all her messages. She couldn't find the order in their system, using the information I provided her. I didn't order it through the company, I bought it from the local store. No matter how many times I emailed and explained that I purchased it from the store, the response was the same. Eventually the responses stopped all together. I spent almost $500 on this item, including the fleshlight that is required. I was happy to spend the money but believe it should have worked and when it didn't work it should have been replaced. $500 is a big purchase for me and it could have been replaced if a simple call was made to the store. I am disappointed at the responses I have received but I haven't given up the fight yet and its been 2 yrs. I CONSIDER THIS AN ONGOING EXPERIENCE. Live and learn I suppose.

2022年10月1日
自発的なレビュー
Kiiroo ロゴ

Kiiroo からの回答

Dear Jake Ryan,

We are sorry to read you had a bad experience with our support team in the past. Unfortunately, we cannot discuss your review with Micah as he stopped working with Kiiroo in 2017 and in 2019 we discontinued the Launch. We have tried looking back through the tickets from his time, but we are not able to find any communication with your name on it to go back to review what happened.

Could you please contact our support on info@kiiroo.com and as a gesture of goodwill they can offer you a discount code on future purchases.

Kind regards,
Team Kiiroo

5つ星のうち4の評価

The future of Sex Toys

This device was very surprising to me as I did not know what to expect. The packing was very sleek and had easy to use instructions. The device overall is larger than what I expected but was very easy to use. I liked the options to change how fast or slow it stroked. The feature of being able to change out the molds was very good. The one negative that I would have to address is the battery life. It seems like it needs to be on the charger constantly in order to always have the battery at full strength. I would definitely recommend this product!

2022年12月1日
自発的なレビュー
Kiiroo ロゴ

Kiiroo からの回答

Dear Behindthearc,

Thank you for your lovely review! And, very sorry to read that the battery life of your device is not good. If the battery life gets worse, please do contact our lovely support team on info@kiiroo.com for support.

Have a wonderful holiday season,

Warm regards,
Team Kiiroo

5つ星のうち5の評価

Kiiroo is awesome - best interactive devices

Kiiroo is awesome. They have high quality devices that are better than other brands I have tried. I love their interactive toys. I got the Keon masturbator and it is the best toy I have ever had. The interactive features make it so much fun and it is easy to connect and use. You can use it manually with the buttons on the side that make it easy to change the speed and length of strokes, or you can connect it to videos online. It took me less than 5 minutes to download the app and connect it and it makes the toy way more fun! It is super easy to clean too. Overall a high quality and awesome device. Definitely want to check out other devices they have now too.

2022年12月5日
自発的なレビュー
Kiiroo ロゴ

Kiiroo からの回答

Dear John,

Thank you for your wonderful review!

We are so happy to read you are enjoying your interactive adventure with Keon!

Wishing you many enjoyable years exploring the world of interactivity!

Warm regards,
Team Kiiroo

5つ星のうち3の評価

Futuristic device with lots of goodies!!

Very cool device. It feels amazing and it'll definitely get the job done. It's easy to use if you know how to pair Bluetooth devices.

I enjoy all of the cool options and 'interactive' mode that let's you experience the product in a more realistic way.

The battery is the only negative. It doesn't last long, and takes forever to charge.

2022年11月28日
自発的なレビュー
Kiiroo ロゴ

Kiiroo からの回答

Dear Eric,

Happy to read you are enjoying your new Kiiroo products!

If the battery is not lasting longer than the minimum specified time in the manual, it would be good to check in with our support on info@kiiroo.com to see what can be done.

Wishing you a great holiday season,

Warm regards,
Team Kiiroo

5つ星のうち4の評価

fun features, cool device

It was a very nice addition to our collection of play products. Amazing feel, love the customization of stroke and speed. The interactivity is very good. There are two things that I don't care for, one is the fact that it is kind of loud it seems like it need some oil or internal lube, haha, and the second is the linking to other websites even the ones mentioned in the box, are a little strange to link to device. but on that note, the web experience is still cool. need to dive deeper into the digital interactivity of solo play.

2022年12月1日
自発的なレビュー
Kiiroo ロゴ

Kiiroo からの回答

Dear Eric,

Happy to read you are enjoying the features of your new device.

Be sure to check out www.feelme.com our new AI-powered extension that will turn any content on the internet interactive. The new way to connect is seamless and less complicated then the current options you will have received in the box!

If you have any questions don't hesitate to contact our lovely support on info@kiiroo.com

Have a wonderful holiday season,

Warm regards,
Team Kiiroo

5つ星のうち4の評価

Impressed but didn’t finish the job

This is my first experience with such a device. It arrived in non marked packaging which is nice, no one wants their neighbors seeing their power stroker sitting on their porch. I charged it up and watched some YT videos. First use was unsuccessful to climax. However it did help get the party started. It’s bulky, not too noisy and has different functions. The sleeve seemed to loose for me, not enough grip and warming it prior should have helped. I didn’t try any of the VR functions… yet.

2022年11月17日
自発的なレビュー
Kiiroo ロゴ

Kiiroo からの回答

Hey Cdny,

Happy to hear you have had a good start with your new device.

May we suggest you check out our new platform www.feelme.com to turn your favorite content interactive.

For tighter sleeves we have this handy size guide that might help you when searching for new sleeves https://www.kiiroo.com/pages/feelstars-stroker-size-guide

We wish you many years of fun with your new Kiiroo products :)

Warm regards,
Team Kiiroo

5つ星のうち4の評価

This is quite the interesting device

This is quite the interesting device. It comes with a trial link for some linked content, and you can also find linked vids on places like PH.

Set up is very easy and the QR sync worked flawlessly for me.

Follow the instructions and fully charge before use. I didn’t, and it’s not a device you want to die mid-use if you understand my point lol

Pros:
- Easy to set up
- Simple manual controls
- Very fun interactive experiences
- Easy to clean

Cons:
- Weight/size (the stroked motor is quite large)
- Difficult for discreet storage due to size
- Lack of additional functions like squeezing or temp control

All in all, this is a great product and I promise it will work for what you’re buying it for ;)

2022年11月23日
自発的なレビュー
Kiiroo ロゴ

Kiiroo からの回答

Hey ChastiCurious,

We're happy to read that you are enjoying your new device and the interactive features we have to offer!

Be sure to check our our new project www.feelme.com to turn any of your favorite content interactive!

We hope you keep following us as in future one of our new products might offer the additional sensations you are looking for ;)

Warm regards,

Team Kiiroo

5つ星のうち5の評価

Great products

Great products! Very interesting. Everything works great and they even throw in extras.

2022年11月9日
自発的なレビュー
Kiiroo ロゴ

Kiiroo からの回答

Hey JJ T,

We're happy to read you are enjoying our products!

We wish you lots of enjoyment for years to come!

Warm regards,

Team Kiiroo

5つ星のうち2の評価

Does Not Work

Just recieved this device earlier today and i followed set up process in manual and was able to turn it on and pair to bluetooth. but since i left it to charge a few hours ago the red light turned off. it does not charge or have any power to turn on. less than 4 hours into owning it and its broken... Thats insane. I emailed the company about what to do and am waiting on a resoonse. It doesnt make any sense. im using the charging cord it came with. Hope there is either a fix or a refund for this issue. Order Number: 47404951 ref# 170915

2022年11月24日
自発的なレビュー
Kiiroo ロゴ

Kiiroo からの回答

Hey there,

Sorry to hear your device isn't working as expected.

I believe our lovely support team has replied to you by email with troubleshooting and next steps.

We hope this works out for you!

Warm regards,
Team Kiiroo

5つ星のうち2の評価

Bluetooth Problem Kiiroo Pulse Solo…

Decided to try the Kiiroo Pulse Solo Interactive.
It connects right away to Bluetooth, but then loses the connection after just a few seconds.
I’ve tried it a dozen times since I got it with the same results.
Is it defective? Am I doing something wrong?
Thanks
Edit: Found that if the phone is left on/open to the FeelConnect app it works, but does not work in the ‘background’ with the phone off or running other apps.

2022年10月27日
自発的なレビュー
Kiiroo ロゴ

Kiiroo からの回答

Dear Oobflyer,

We are sorry to hear you are having trouble connecting your Pulse Solo Interactive.

Unfortunately, through your review we are unable to help you troubleshoot as we don't have an in depth understanding of the trouble you are facing.

Please could you contact our lovely support team on info@kiiroo.com with your order number, proof of purchase and a description of the issue you are having, and any other information that might help them get to a solution quicker. Our support can help you properly that way.

Thank you!

Warm regards,
Team Kiiroo

5つ星のうち4の評価

Onyx+ works well, Fuse had Bluetooth issues (Resolved).

I ordered my products (Fuse and Onyx+) in November. The Onyx+ worked well but the Fuse didn't.

The issue with the Fuse appears to be a common concern. Upon receiving the device, despite following the directions, the device does not connect to FeelConnect 3.0. I spoke with customer service, sent them a video once I figured out how to convert it to a size that my email could send, and the company sent me a new device.

Unfortunately, the new device had the same issue. I began the conversation with support again and they wanted a second video highlighting the issue with both devices. By this point I stopped caring and never sent the video. I hoped it would be a functionality issue with the app or maybe my phone and a fix would eventually be identified.

On a positive note, since I wrote my first review Kiiroo contacted me and provided the option of either a refund or replacement with another device. I chose the replacement which functions perfectly. It was explained that the issue was in the Bluetooth technology in the Fuse device. I greatly appreciate that they took the time to make things right.

2022年8月9日
自発的なレビュー
Kiiroo ロゴ

Kiiroo からの回答

Dear Barrett,

We are sorry to read that you have had some trouble and annoyances with both your Fuse's.

Our support team has reached out to you by email to assist you further.

Kind regards,
Team Kiiroo

5つ星のうち1の評価

Onyx +

Re: Onyx+ I am exactly average in length and girth, so this device should have fit perfectly for me. My wife and I tried this device recently, both with the small and regular inner sleeves. There was absolutely no sensation of stroking whatsoever--at least none that I could detect. I could feel the slight vibrations of the motor, but nothing else. This felt like a large waste of money. Would not recommend.

2022年7月12日
自発的なレビュー
Kiiroo ロゴ

Kiiroo からの回答

Dear Kevin,

We are sorry to read that you are not enjoying your Onyx+. Pleasure is very personal, so we understand that not all of our products will please each person that uses them. We hope that with time you will start to enjoy your Onyx+ and the sensations it offers :)

PS Onyx+ does not vibrate, it contracts in an up-down motion in sort of a "milking" sensation.

Wishing you a beautiful day.

Kind regards,
Team Kiiroo

5つ星のうち2の評価

280$ for nothing so far

Got my product home and noticed missing pieces. And registration code for the warranty would not work. Contacted customer service about both issues. 3 days later I get emailed .and he gave me a new code which fixed that issue but never addressed the fact it was unusable and ended the chat before I got any answers..almost 300$ and can't even use it and will be another 3-5 days before I hear back...kinda regretting it

2022年6月8日
自発的なレビュー
Kiiroo ロゴ

Kiiroo からの回答

Dear Emanon,

We are sorry to read this happened to you.

I believe our support team have emailed you back with some follow up questions. As you did not purchase from Kiiroo.com it is tough to say why you are missing pieces, but rest assured, our support team will try rectify the issue for you and supply you with the piece you are missing.

Warm regards,
Team Kiiroo

5つ星のうち1の評価

Kiiroo keon

Battery only lasts 7 min to charging do you have a sollution for this problem or is it only 30 min long

2022年6月4日
自発的なレビュー
Kiiroo ロゴ

Kiiroo からの回答

Dear Bryan,

Sorry to read you are having trouble with your Keon. However, we are unable to help you without an order number or email address attached to your review.

Please could you add your order number to your review or email our support team on info@kiiroo.com with a description of your problem so that they can help you out.

Thanks in advance.

Team Kiiroo

5つ星のうち5の評価

Although the toy was in the first place…

Although the toy was in the first place not working, Kiiroo sent me a new one after troubleshooting with no delay.
Thanks for your support

2022年6月1日
自発的なレビュー
Kiiroo ロゴ

Kiiroo からの回答

Dear Teddy,

Thank you for the positive review. We are happy to read you are satisfied with the way our team handled your request.

We hope you enjoy your new products.

Warm regards,
Team Kiiroo

5つ星のうち5の評価

The first product I bought was Onyx+

The first product I bought was Onyx+, unfortunately the product was faulty, but the service staff of kiiroo company contacted me as soon as possible and promised to send me a new product, and I am from Taiwan, even if needed It takes more than 15days to received it, but Mr. Drew's sincere service makes me feel that Kiiroo's service to customers is very professional and sincere. Although I have not received the reissued product, I am very happy with Mr. Drew's service. Feedback my feelings to Kiiroo in the first time, thank you very much Mr. Drew and Kiiroo.

2022年5月25日
自発的なレビュー
Kiiroo ロゴ

Kiiroo からの回答

Dear Lichin,

Thank you for your lovely review! Drew says to tell you that you are welcome and it was his pleasure to help you out!

We hope you enjoy your new product!

Kind regards,
Team Kiiroo

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。

他の種類のレビューについての詳細はこちらをご一読ください。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報