King and McGaw レビュー 115

I ordered 4 prints and whilst 3 were pretty much exactly as described in terms of size one print was way out, around a half inch taller and wider than listed. Quite annoying having spent many hours making solid ash frames to the sizes specified (and allowing for a 2-3mm error).

All 4 prints also featured writing underneath the painting (titles, references to whatever art gallery it was sourced from, etc) which offsets the prints in the frame to various degrees. This isn't shown in the images on the website which is a little misleading however it is mentioned in the 'Further details' section (which I missed).

I contacted King and McGaw and got very dismissive email ("our website makes clear all our print sizes are estimates"... "all our prints have writing underneath"). And the website does say the sizes are approximate but I still think to be 1/2" out both ways is pretty poor and I would have hoped for an "oops, our apologies, we'll update the measurements on the website and here's 10% off your next print" kind of response.

Last point, the prints are of pretty variable quality; I received two that had obviously been bought in, both were glossy and quite washed out (think average music shop poster quality), whereas the two that were printed in-house were on high quality matt paper and very vivid (again, check the 'Further details' section as it will say if they're printed in-house).

I would probably buy from them again but I'd take all their measurements with a very large pinch of salt and check the quality before deciding whether to accept them. I'd also either use window mounts to cover the writing in the border and centralise the prints in the frame or just cut the edges off and do without borders.

Had a bad situation where the frame came unhinged. They were very responsive and issued a new one. Bought two more frames which were perfect.

Wasn’t framed properly, the sides are not connected. Waiting to hear back.

We recently purchased an Andy Warhol “I Love You, So” print from King & McGaw and were disappointed with what we received.
When the print arrived, there was a line of small black text running along the white border at the bottom of the print. This text was not visible or indicated anywhere on the product images on their website, where the border appears completely white. As anyone who collects or displays art prints will understand, the clean border is an important part of the presentation, so this was quite surprising.
After contacting customer service, we were informed that this text is a “byline” that they print on all unframed prints for copyright reasons. While we appreciate the explanation, it would have been helpful if this had been clearly shown or mentioned on the product page before purchase. We have been buying prints for many years and have never encountered this before.
To be fair, King & McGaw did offer the option to return the print for a full refund, which we appreciate. However, the experience was still disappointing, particularly given the expectations set by the website imagery.
Just a gentle warning to others considering purchasing from them: if you are ordering an unframed print, be aware that it may include small copyright text along the border even if this isn’t visible in the product photos.

Stunning reproduction of fallen angel by Basquian, could almost be the original. Superbly packaged and swift delivery, 5*

Excellent quality. Very fast delivery great communication. Perfect customer buying experience.

Superb Customer Service and the print we ended up getting looks fantastic in our kitchen. We had quite a bit of back and forth to organise delivery to Northern Ireland but Caron sorted it out in the end and we could't be happier with the purchase. Thanks

Absolutely abysmal customer service. Delivery had to be rescheduled 3 times because they didn't communicate properly and then refused to do anything. Took me over 3 weeks to receive

I would give this company 6 stars if I could. Not only are their products superb in range and quality, but the service is second to none. They have sorted out an error that I made with my order promptly and efficiently. I could not rate them more highly.

Helpful staff. Quick delivery. Well packaged. Very happy, thank you.

This company is amazing…wonderful gift received within 24 hours for my son-thank you

Picture was very dark could hardly see any details

Amazing company
I have recently received my 4th framed Lowry print. Stunning.
Ordering, communication from the company is superb. The packaging is an art form in itself!
I wish I had more free wall space; but would I ever stop ordering?!
King & McGaw : I salute you and offer you my very best compliments. Thank you.

Amazing company. I ordered 6 posters and realised after I purchased that they would arrive later than I needed. Used chat functionality on their website to ask if the order could be rushed - Marie in their customer service team went above and beyond to help. I got my order before I needed to travel and the quality is fantastic. I'm over the moon. Would absolutely recommend this company and will be a returning customer for sure.

Efficiency and attention to detail by this company is second to none. Worth every penny if you're looking for a wonderful choice of pictures beautifully framed. Thank you once again. Highly recommend.

I have ordered several framed prints from this company and they have always been excellent. Nice prints with lovely frames and very well packed. DPD have also always taken care of them. Credit where it's due.

This is the second time we have ordered from King & McGaw (total of four pictures). Beautiful pictures, nicely framed, carefully packed, and delivered within a week. What is not to like?

The frames are very overpriced (particularly if you get a recessed print- its just a printed whote border). I found the customer service to be very poor.

I bought what was listed as a print of a painting. I received low quality, pixilated poster. The painting part is tiny and surrounded by bold writing that takes up most of the space. The picture is completely misleading on the site as it does not show any of this and indicates an unrealistic size of the print. It was absolutely not even worth £40.