KissLove Hair レビュー 

119
TrustScore 5段階評価の3.5

3.7

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Kisslove hair is absolutely amazing. Their products are phenomenal. The construction and quality of the wigs are absolutely amazing very well thought out. They have great customer service.. I love th... もっと見る

5つ星のうち5の評価

Service is amazing ! Communication is top tier, responds immediately. I would 100% recommend kisslove hair to everyone. Wigs are true to size, length, and color. If you’re thinking about shopping, ple... もっと見る

5つ星のうち1の評価

I wouldn’t recommend this company. From the moment I pressed ‘confirm & pay’ I experienced issues. I couldn’t find my order on the website to track it. I had to reach out to customer service to find m... もっと見る

5つ星のうち5の評価

I had a terrific experience purchasing from KissLove. The shipping was quick. My hair came pre-curled, with rollers in it. The hair color is as pictured. Overall, the quality is up to my standards. Th... もっと見る

企業情報

  1. かつら店

当該企業による記述

Discover affordable high quality human hair wigs, HD lace wigs, Colored wigs, Lace Front Wigs at KissLove Hair. A professional design team, closely following fashion, providing the latest wigs. Factory Outlet ✓ Free Shipping ✓ 30 Days No Reason Return ✓


連絡先

3.7

まあまあ

TrustScore 5段階評価の3.5

119件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 41%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.7

すべてのレビュー

(119)

過去12か月のレビュー数: 31

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great customer service always rush your…

Great customer service always rush your packages if it’s needed ! I’ve been ordering from here for a whileee maybe almost 2 or 3 yrs but they’re wigs are top notch for sure better then amazon or aliexpress wigs !!

2025年8月15日
自発的なレビュー
KissLove Hair ロゴ

KissLove Hair からの回答

Hi Martasia.We’re grateful for your loyalty and your kind words! It’s customers like you who inspire us to maintain the highest standards. We’re committed to delivering exceptional products and experiences, and we’re excited to continue serving you for years to come.

5つ星のうち5の評価

Excellent customer service

Wig came quick ! Seller was communicative through the whole process

2025年8月11日
自発的なレビュー
KissLove Hair ロゴ

KissLove Hair からの回答

Hi Cleo.Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and it's customers like you who make our journey all the more rewarding! We count ourselves lucky to have customers like you. Look forward to working with you again in the future! Remember, we're here for you, anytime.

5つ星のうち5の評価

Gina L T

Hello,
I came into contact with this company through the internet. I browsed through their selection of wigs and placed an order. It arrived about a week later. When I opened the package (not the package that the wig was wrapped in) I saw that it was the wrong color…so I reached out to the company via email, and they responded promptly to my issue. They were VERY accommodating…willing to solve my problem. I was the one who ordered the wrong wig, and they were the ones, once they received my first email, sort after me to resolve the problem. I received the one I wanted and I’m very happy with it. The color on the new wig matches what I was looking for perfectly…the wig fits me perfectly…for me, it’s the perfect wig!

2025年8月12日
自発的なレビュー
KissLove Hair ロゴ

KissLove Hair からの回答

Hi Gina.Thank you for sharing your positive experience! Our team is committed to going the extra mile for our customers, and we’re thrilled to hear that it made a difference for you. Your satisfaction is our motivation, and we’re here whenever you need us.

5つ星のうち5の評価

They will accommodate you

They will accommodate you. You just need to communicate.. great company hair is true to length.

2025年8月7日
自発的なレビュー
KissLove Hair ロゴ

KissLove Hair からの回答

Hi love.We’re delighted to hear about your satisfaction with our product and service! Providing top-quality products and excellent customer service is our priority. Thank you for choosing us, and we hope to serve you again in the future.

5つ星のうち5の評価

I recommend them! Great selection & customization

I was really happy with the service! I asked to customize a coloured wig to have dark roots. They showed me photos to confirm I liked it before shipping. It arrived to Canada quickly and the hair is so soft and such a nice colour. Prices are reasonable, I wasn't charged for duties/taxes, I recommend them!

2025年8月8日
自発的なレビュー
KissLove Hair ロゴ

KissLove Hair からの回答

Hi love.Thank you for sharing your positive experience! Our team is committed to going the extra mile for our customers, and we’re thrilled to hear that it made a difference for you. Your satisfaction is our motivation, and we’re here whenever you need us.

5つ星のうち5の評価

I love their products

I love their products. Authentic and well made. I recently had an issue with an order and customer service was very responsive via email. Sorted the issue efficiently. Highly recommend!

2025年8月1日
自発的なレビュー
KissLove Hair ロゴ

KissLove Hair からの回答

Hi Tumini.We're pleased to know that your experience with us was a good one! Thank you for choosing Kisslove and for taking a moment to recommend us to others. Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if we can serve you in the future!

5つ星のうち5の評価

The Hair was very beautiful it look…

The Hair was very beautiful it look like my natural hair i took 16inch and am happy because you can tell the difference with my real hair.
I’m ordering another one with different texture

2025年8月7日
自発的なレビュー
KissLove Hair ロゴ

KissLove Hair からの回答

Hi Lucy.We’re grateful for your loyalty and your kind words! It’s customers like you who inspire us to maintain the highest standards. We’re committed to delivering exceptional products and experiences, and we’re excited to continue serving you for years to come.

5つ星のうち5の評価

I’m satisfied no complaints I ordered…

I’m satisfied no complaints I ordered the 5x5 silver closure.

2025年8月7日
自発的なレビュー
KissLove Hair ロゴ

KissLove Hair からの回答

Hi Shelise.Thank you for your glowing review! We're thrilled to hear that you enjoyed your experience with us. Our team strives to deliver exceptional service & products, and it’s wonderful to know we hit the mark.

5つ星のうち5の評価

Get yall one

I absolutely love this company!❤️ Yall need to shop asap & get yall a wig or two!

2025年7月31日
自発的なレビュー
KissLove Hair ロゴ

KissLove Hair からの回答

Hi Arianna,Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and it's customers like you who make our journey all the more rewarding! We count ourselves lucky to have customers like you. Look forward to working with you again in the future! Remember, we're here for you, anytime.

5つ星のうち5の評価

🌟 Super Happy First-Time Wig Buyer! 🌟

I finally gave in after seeing Kisslovehair all over Instagram and Facebook — and I’m so glad I did! This was my first time wearing a wig, and the experience exceeded my expectations.

I ordered the 14-inch, 150% density unit, and it looks so natural, like it’s growing right out of my scalp. I haven’t even fully styled it yet — just washed and blow-dried — and it already looks amazing.

The bleached knots were perfect, the removable clips made it super comfortable, and I love the kinky edges — they give a realistic hairline without needing glue. Plus, they included some thoughtful extras in the package, which I appreciated.

Shipping took about a week, and the quality is honestly fantastic. If you’re on the fence, go for it. I’ll definitely be ordering again!

2025年7月23日
自発的なレビュー
KissLove Hair ロゴ

KissLove Hair からの回答

Hi Carol.We're pleased to know that your experience with us was a good one! Thank you for choosing Kisslove and for taking a moment to recommend us to others. Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if we can serve you in the future!

5つ星のうち1の評価

Do not buy from them.

If I could give them a zero stars I would. I purchased a wig, they sent me a small size. The site clearly states standard is to ship a medium.
I had to argue to get them to exchange it, and to pay return shipping. After I returned it to a USA address and paid $130, they refused to refund my shipping. Then the package was refused at the given address. Border services charges duty and taxes on packages when it passes through.
I have zero control of this.
If I want the wig back I need to pay for the return shipping of $130 and pay the duty and taxes they refuse to pay.
Now I’m out the cost of the wig $220 CAD and the shipping $130.
The delivery company will destroy the package unless they take it or I pay to return it.
Customer service is a joke, they say one thing and do another. Do not trust this company, their return policy is a joke, they do not abide by it, even when it’s their mistake. They treat customers poorly. I have purchased 4 wigs previously and no issues and now complete crap. To think they would treat their customers like this, and to a dying cancer patient.
I am truly an unhappy customer.

2025年5月29日
自発的なレビュー
5つ星のうち1の評価

I don’t even wanna give a star

I don’t even wanna give a star. DO NOT BUY FROM THIS WEBSITE!!!! They do not honor the refund policy. I have gone back-and-forth with them for a for a week about getting my refund for the hair that I have purchased that was not even used. So I had to make a dispute in order to get my money back. I had to keep repeating myself stating that I just want my money back and they would just state that they could give me a partial refund and they even had me show pictures of the hair to make sure it wasn’t used and I did and they still wouldn’t refund my whole amount of money that I paid for the hair. Do not buy from this website EVER!!! at least I got free hair since I got my money back through the bank.

2025年5月28日
自発的なレビュー
5つ星のうち1の評価

If I could give a 0

If I could give a 0, l would. The quality of the wigs here are terrible. The customer service is even worse. My wig came with the comb broken off a 360 wig and the lace stops at the ears. Don’t be fooled by the price, you get what you pay for. I paid a couple hundred dollars and l got trash. They do not resolve the issue. RUN AWAY from this site as fast as you can.

2025年5月8日
自発的なレビュー
KissLove Hair ロゴ

KissLove Hair からの回答

Hello, we have received your review. If you are not satisfied with the wig, please send some wig pictures to us ,you can contact our email server@kisslovehair.com,or contact this WhatsApp +8617737689530,the customer rep will sort it out ASAP

5つ星のうち1の評価

Baby!!

Baby!!! Idk WTH they sent me but it’s not what I ordered! I ordered a 18 inch (looks more like a 12 inch nooo curls to it what so ever the wig look like it’s from the 1950 smh! Never again!!!!!!!!

2025年4月4日
自発的なレビュー
KissLove Hair ロゴ

KissLove Hair からの回答

Hello, we have received your review. If you are not satisfied with the wig, you can contact our email server@kisslovehair.com,or contact this WhatsApp +8617737689530,the customer rep will sort it out ASAP

5つ星のうち1の評価

I order a wig from them at a cost of…

I order a wig from them at a cost of $190.00. This is a TEMU wig at best! The wig did not look like the one on their website and the quality is definitely POOR! This hair is thin and wispy! The wig looks and wear like a bad rag or mop on the head. The thin hair kept flying in my mouth or my eyes because of bad hair thread. This is a scam and really stealing from their customers! I went to my hair salon to have this wig style and fitted. The curls did not last two hours and my beautician could not get the wig to stay down on my head! This is a disgrace to sell individuals such a horrible product at the price on their websites. DO NOT BUY A WIG FROM THIS COMPANY!

2025年3月8日
自発的なレビュー
KissLove Hair ロゴ

KissLove Hair からの回答

Hello, we have received your review. If you are not satisfied with the wig, you can contact our email server@kisslovehair.com,or contact this WhatsApp +8617737689530,the customer rep will sort it out ASAP

5つ星のうち1の評価

Scammed me!!!

I ordered a wig from them, and while it did take three weeks to arrive, I was disappointed to find that it wasn’t the exact wig I ordered. It looked similar, but it wasn’t quite right. On top of that, the wig shed excessively. I received it on March 3, and I’m already seeing bald spots in the frontal. It did have a great melt, and the hair felt soft, but overall, I expected better quality. I also wrote a review on the site that never pops up. I believe the reviews are fake as well.

2025年3月3日
自発的なレビュー
KissLove Hair ロゴ

KissLove Hair からの回答

Hello, we have received your review. If you are not satisfied with the wig, you can contact our email server@kisslovehair.com,or contact this WhatsApp +8617737689530,the customer rep will sort it out ASAP

5つ星のうち1の評価

I ordered a wig for an event and based…

I ordered a wig for an event and based on the general shipping information provided, I figured even if I didn't have the product exactly in 3 days, I had a few days wiggle room to still get it and prep it before the event. AFTER the purchase was confirmed, it took 3 days to process the order and I received shipping information that it would be delivered 4 days AFTER the event by my payment site, not from the company itself. That meant it was 9 days from purchase to my door. I immediately contacted the company by email and requested to cancel the order since it had not been shipped out yet. The representative informed me that my wig had already been shipped so it couldn't be cancelled which was odd since it was same day and I had zero shipping information from them. I literally received NO INFORMATION from them after I confirmed the order. The rep replied to my email and told me, "love sorry, have a try first." I replied again requesting the return information, per the websites instructions, and was asked what was wrong with the wig, offered $20 to fix the wig, offered an exchange, asked to send pictures of the issue with the wig, everything expect the return information I requested repeatedly. It has now been 19 days since my initial request, 23 days since I ordered, and a back and forth email exchange of 8 emails and I still have not received the return information to return the wig and receive a full refund per their return policy of 30 days within purchase. I was also told to wait/try the wig for 30 days and then decide if I wanted to return it, which is obviously outside the return policy. I'm beyond pissed.

2025年3月3日
自発的なレビュー
KissLove Hair ロゴ

KissLove Hair からの回答

Hello, we have received your review. If you are not satisfied with the wig, you can contact our email server@kisslovehair.com,or contact this WhatsApp +8617737689530,the customer rep will sort it out ASAP

5つ星のうち1の評価

I order a Ash blonde 360 invisible…

I order a Ash blonde 360 invisible drawstring with 250% density at 26" . What i recieved was totally different. I tried to search for previous orders on their website couldn't find my order. I commented on their post on Facebook, in which they replied " sis the wig can be recurled." I will not be doing business with them anymore. The wig i received had beautiful curls and color to match, but the wig was very skimp and thin showing tracks at the top. They also deleted my comment and the message they sent.

2025年1月6日
自発的なレビュー
KissLove Hair ロゴ

KissLove Hair からの回答

Hello, we have received your review. If you are not satisfied with the wig, you can contact our email server@kisslovehair.com,or contact this WhatsApp +8617737689530,the customer rep will sort it out ASAP

5つ星のうち4の評価

I put four stars because I have not…

I put four stars because I have not received my product yet as I just ordered it yesterday! One thing I've noticed with shop is the shipping is usually not 100% correct. It can take up to 2 weeks at least depending on where it's coming from. I had purchased some halos from that hair us through shop.com and the updates weren't amazing but when I did get in touch with them they were actually really awesome in making sure I had all the information I needed.
I'm assuming that it might be the same type of shipping issue with getting an actual tracking number.. but I am looking forward to this product 100% as I am desperate to have some of my long hair back that has been missing from health issues. I will come back and re-update my review once I receive everything 🤘🍻

2024年12月29日
自発的なレビュー
5つ星のうち1の評価

🚨 🚨🚨🚨🚨😫WON’T REFUND ME NO PRODUCT

🚨 🚨🚨🚨🚨😫WON’T REFUND ME NO PRODUCT! Absolutely the WORSE 😭😭😭😭😭😭😭🚨🚨🚨🚨🚨🚨🚨🚨🚨experience (if I could leave negative I would!) I’ve ever had with a wig company! On the website it says 2-3 day shipping, this is a lie I order on Nov 9 I canceled when I didn’t get any updates and no would reply to my what’s app or emails with a date it would be sent. When they finally did reply it was at 4 am in the morning. I told them to cancel my order as I no longer wanted to do business. They confirmed my order number, sent me a picture of a bow and ask me not to cancel. I told them I want my $400 refunded. Today is the 18th I’ve spoke with them a few times confirming the same things but the means you have to go through to hunt them down is horrible! On IG customers experiences is the same, no response as what app the comments which are few says they use other ppls work and there should and they also confirmed I wanted to cancel still no refund of my money. It says status not fulfilled! Their wig pictures are from other pages. What you see is not what you get!

2024年11月9日
自発的なレビュー

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