Prompt delivery and courteous personnel. Boxed unit had to be unpacked in the hallway as box would not fit through the basement doorway.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Customer Service very good Service very good Pricing reasonable delivery I would expect a bit quicker that is me I like next day deliveries or 2 days if possible as I am last minute person... もっと見る
I would strongly advise consumers to avoid. I purchased items online and the quality was terrible. When I attempted to return them, I was informed that a 20% “restocking fee” would apply an... もっと見る
企業が回答しました
Love this tumble dryer. It’s very quick to dry, even on medium (a full washing machine load took 30 mins to be bone dry). Would never have a small domestic dryer again as these big American dryers are... もっと見る
企業が回答しました
企業情報
当該企業による記述
Kitchway supplies high quality wholesale kitchenware, barware and restaurant supplies to businesses across the UK at truly affordable prices with super-fast shipping
連絡先
Darenth Road, N16, London, 英国
- 020 3519 0267
- cs@kitchway.co.uk
- kitchway.com
4.1
ほぼ満足
217件のレビュー
ネガティブなレビューの 81％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Few bits for my Pizza Shop
Bought a few bits for my pizza shop. Contacted them for advice on sizes in advance of purchase. Order, ship time and packaging were spot on!
2025年8月20日
I ordered the Quarter Size Sheet Pan…
I ordered the Quarter Size Sheet Pan Cover to go with the Aluminum Quarter Size Sheet Pans, assuming they would be a perfect fit as they are both "Quarter Size." Unfortunately, the cover is a poor fit for the pan. The sizing is incorrect, making the pan cover unusable for the purpose it was purchased for.
I have attempted to contact customer service for a return and have not yet received a reply. This has been a frustrating experience.
2025年8月3日
Kitchway からの回答
Hi Khnsa,
Thank you for taking the time to leave a review. I am sorry to hear that the cover has not fitted the Pan. In the email we received from you, you did not mention anything about the cover not fitting the Pan, which is a shame, as that would help us speed up your return.
I can see that Joe responded to your email this morning, before you left this review. If you haven't seen the email, I suggest you check your junk folder.
We have sent you the return label.
I look forward to hearing from you,
Kind regards,
A
we are not happy the time i have one…
we are not happy the time i have one order nearly 7 days
2025年8月4日
The return policy its very bad… you…
The return policy its very bad… you will get back almost anything and also customers service they will not answer to the emails
2025年8月3日
Kitchway からの回答
Hi Maria,
Thank you for taking the time to leave a review. To offer the lowest prices possible, we need to apply a restocking fee, and the customer must pay for return shipping when the item is unwanted for no specific reason.
I see that Joe responded to your email on the 6th, explaining the same, so I am unsure why you say we have not responded to your emails.
If there is anything I can assist you with, please contact us at cs@kitchway.co.uk.
Kind regards,
A
Order placed on 13th of July is still…
Order placed on 13th of July is still not delivered to EU country after 15 days.
2025年7月21日
Kitchway からの回答
Hi Adam,
Thanks for taking the time to leave a review. If you look at the tracking, you will see that your order is on its way.
Sometimes shipping to Poland can take longer than expected, and I apologise for that.
If there is anything else I can help with, please get in touch. I can see that Joe has been in contact with you.
Kind regards,
Anna C.
Great customer service
Great customer service. Easy ordering process. Will comment on the quality of items after receiving them.
2025年7月5日
自発的なレビュー
My order was placed 6 months ago
My order was placed 6 months ago. And now it's supposed to be coming in. My inquiries have not been answered. Terrible, horrible and disgraceful service.
2025年6月18日
Kitchway からの回答
Hi Janne,
Thanks for taking the time to leave a review.
I apologise for the delay. As advised when the order was placed, the Pizza Tray Stands were on backorder, which caused the delay.
I can see that we kept you informed along the way. Unfortunately, the delay was out of our hands, for which we apologise. We're glad that these are already with you.
Please get in touch next time before you order, and we will make up for this.
Kind regards,
Anna C.
Kitchway からの回答
HI Okan,
Thank you for your 5-star review; it is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to let us know.
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Great products and service
Good communication, order arrived faster than expected. The glasses look and feel great.
2025年6月4日
Kitchway からの回答
HI Gyozo,
Thanks for your 5-star review, it is very much appreciated. We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Willingness to supply a small order to…
Willingness to supply a small order to cover breakage
2025年5月12日
Kitchway からの回答
Thank you, Colin. We look forward to serving you again.
Kind regards,
A
Excellent service
Excellent service. 2 of the bowls arrived chipped but this was delt with extremely well
2025年4月30日
Kitchway からの回答
Hi Tim,
Thanks for leaving us a review, it's very much appreciated and helps us to keep on and improve.
We look forward to working with you
Abraham & Team,
Excellent customer service rearranging…
Excellent customer service rearranging delivery date.
Bed topper fitted well.
2025年4月11日
自発的なレビュー
Kitchway からの回答
Hi Cliff,
Thanks for leaving us a review. It's very much appreciated and helps us to keep on improving.
We look forward to working with you again.
Abraham & Team,
Good service and the stoneware…
Good service and the stoneware triangular saucers are great
2025年4月7日
Highly recommended
Highly recommended, fair pricing, fast delivery and excellent customer service.
2025年3月14日
自発的なレビュー
Kitchway からの回答
Thanks, Will, it's greatly appreciated. We look forward to serving you again.
Kind regards
Kitchway Team
Great Product
2025年3月20日
自発的なレビュー
Kitchway からの回答
Thanks, Peter, your feedback is greatly appreciated.
We look forward to serving you again.
Kind regards
Kitchway Team
Excellent service
Excellent service, fast efficient delivery, good quality value for money candles, look classy on the tables for our church conference. Will buy again 😃
2025年2月6日
Absolutely atrocious.
This unprincipled and incompetent company has no regard to its contractual duties and is contemptuous of its customers.
I purchased an item unqualifed by restrictions for "next day" delivery. The company advised me that the parcel was "on the way" and I stayed in all next day only to have my time wasted.
The day after the failed delivery I sent an email (because the company never answers the telephone) to inquire about the status of the order as the only tracking information was a QR code and I do not have a smartphone. I was advised that delivery for the item was 3-5 days. Thus all the information provided hitherto was untrue.
I rescinded the contract and requested a refund and confirmation. Of course I never received confirmation but the parcel arrived out of the blue six days later when I just happened to be at home. Appalling!
When I commenced my order I was offered 5% discount only to be informed later that the offer did not apply to my purchase.
When I was completing the payment process the company solicited a tip with suggested amounts. This was at a time when I did not know what sort of service I would receive and in any case it not the industry norm. Gratuities are quite inappropriate in a contract for the sale of goods. Such unprofessional conduct was a signal that I was dealing with a third rate company and with hindsight I should have aborted the transaction and avoided a lot of inconvenience.
2025年1月27日
Kitchway からの回答
Hi Christopher,
Thank you for your review.
I am sorry to hear that you were disappointed with the delivery time.
The product page for the glasses you purchased states that delivery times for these items are typically 3-5 days. Additionally, we have advised customers on this product page to get in touch before ordering to confirm the availability.
I can see that you sent an email on Wednesday, January 29th, at 10:57 a.m. We responded to you at 12:59 p.m. on the same day, advising about the lead time.
Again, I'm sorry for the inconvenience. I will use your experience to determine how we can improve our service.
If you have any questions or concerns, please don't hesitate to contact us. We're here to help.
Kind regards,
Ab
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