Kitchway レビュー 218

Kitchway からの回答

2023年12月5日

Hi Paul,

Thanks for taking the time and leaving us a review it's very much appreciated, and we look forward to serving you again in the near future.

Kind regards
Abraham

Kitchway からの回答

2023年9月26日

Hi Chris,

Thanks for taking the time to leave us a review. It's very much appreciated.

We look forward to serving you again.

Abraham & team

Kitchway からの回答

2023年9月26日

Hi Graham,

Thank you for leaving us a review. We appreciate your feedback and look forward to serving you again soon.

Best regards,
Abraham and the team

Kitchway からの回答

2023年8月10日

Hi Harjinder,

Thanks for your feedback, and please accept my apologies for the issue you had with your order.

I want to clarify a few points. Firstly, we reached out to you to say that the items are out of stock, and I even followed up by email and via chat to ask If you would like to go with the alternative option.

Today, you called to ask, and I mentioned again that they were on backorder and offered the alternative; you then asked for a refund, which was immediately issued.

Regarding the free delivery, that's not correct; delivery is free to the UK Mainland for any order above £54 Inc VAT.

I apologise again for the inconvenience caused here.

Abraham
Kitchway Team

Kitchway からの回答

2023年8月2日

Hi Annemarie,

Thanks very much for taking your time to leave us a review.

I'm glad that we manged to meet your expectation, and we look forward to serving you again.

Abraham & the Kitchway team

Kitchway からの回答

2023年8月1日

Thanks very much for your kind review Mrs Tarleton.

We look forward to serving you again.

Abraham & the team

Kitchway からの回答

2024年1月15日

Hi Mohammad,

Thanks for the kind review, and it is great to hear that you were happy with our service; the girl was new at the time, so she lacked confidence and was not trying to be rude.

If you could add some stars to reflect, that would be appreciated.

Kind regards
Ab

Kitchway からの回答

2023年6月13日

Hi Jayne,

Thanks very much for taking the time to leave us a review, it's greatly appreciated! and was a pleasure to work with you so far.

I look forward to serving you again.
Abraham & Team

Kitchway からの回答

2023年5月11日

Hi Suzannah,

I hope this message finds you well. I wanted to take a moment to address the concerns you raised in your recent review.

First and foremost, please accept my sincere apologies for the delay in your order. We strive to provide timely service to our customers, and I understand how disappointing it can be when this doesn't happen. The items you ordered have a 3-5 day lead time, and unfortunately, in this instance, there was an unexpected delay.

I also wanted to clarify the communication timeline between us. We received your first inquiry on Monday at 12:33 PM, asking about the status of your order. We promptly responded at 12:35 PM, requesting your order number so we could look up the details. We did not receive a reply from you with the order number until yesterday (10.05.23)at 12:36 PM, Subsequently, we had a phone conversation at 12:47 pm. Therefore, it would be inaccurate to say that you haven't been able to get in touch with us.

If there is anything else we can help with please drop an email to cs@kitchway.co.uk

Kind regards,
Abraham & Team

Kitchway からの回答

2023年5月10日

Hi Jonny,

Thanks very much for taking the time to leave us a review, it's greatly appreciated!

I look forward to serving you again.
Abraham & Team

Kitchway からの回答

2023年5月10日

Hi Vivian,

Thanks very much for taking the time to leave us a review, it's greatly appreciated.

I look forward to serving you again.

Abraham & Team