Haus Of Kiya ロゎ
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Haus Of Kiya レビュヌ 

222
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TrustScore 5段階評䟡の4.5

4.5

化粧品産業
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レビュアヌのコメントを芋おみたしょう

5぀星のうち4の評䟡

Tried Kiya as well as a comparable (in terms of target market, not pricing) and would 100% recommend Kiya over and above competitors on the market. The price point is reasonable and the quality of the... もっず芋る

5぀星のうち5の評䟡

I recently discovered Kiyacosmetics.com and am impressed with their natural haircare, bodycare and skincare products. As someone who values clean and effective beauty products, Kiya has become my... もっず芋る

5぀星のうち5の評䟡

Kiya Cosmetics is a brilliant brand that uses lots of natural ingredients. The products make your skin glow, shine and smell amazing. You just feel fabulous after using them. The packaging is great to... もっず芋る

5぀星のうち5の評䟡

I have switched all my hair care, body care, facial essentials to Kiya Cosmetics, that’s how good they are! Body oil and Shea whips smell so good and moisturise so well, the shampoo doesn’t leave my... もっず芋る

䌁業情報

  1. 化粧品産業

圓該䌁業による蚘述

Haus of Kiya is a premium body care brand built in London, for the woman who has stopped settling. We make body care worthy of the life you have built, formulated with intention, finished with precision, designed to feel like the best decision you made all day. Our products are for the woman who takes care of herself not as a treat, but as a standard. She knows what she deserves. She reads ingredients. She invests in quality. And she's done reaching for whatever's on the shelf. Skin that feels like home.

連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

222件のレビュヌ

5぀星
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2぀星
1぀星

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この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

この䌁業のTrustpilot 利甚方法

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4.5

すべおのレビュヌ

(222)

過去12か月のレビュヌ数: 7件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち3の評䟡

The service isn't the same

Have been using Kiya for 4 years now and I'm not feeling confident that I will continue.
They took two over 2 weeks to respond to my question about a product that was out of stock, then to be told it was discontinued with no reason.
They hadn't updated my request for change of address and they have continued to send to my previous one.

2024幎11月15日
Haus Of Kiya ロゎ

Haus Of Kiya からの回答

Hi Leona,

Thank you for sharing your feedback, and I'm sorry to hear about your recent experience. We truly appreciate your support over the past four years, and we want to ensure you have the best experience with us.

Regarding the discontinued product, we did address this change in several of our newsletters. We understand that you may have missed these updates if you're not subscribed to our mailing list, and we apologise for any inconvenience this has caused. We'll work on improving our communication to ensure important information reaches all our customers.

As for the address issue, I'm sorry to hear that your orders are still being sent to your previous address. I was unable to find an email regarding a request to change your address. To help us resolve this promptly, could you please reach out to us at hello@kiyacosmetics.com with your updated details? We'll make sure to update your information in our system right away.

We value your loyalty and would like the opportunity to make things right. Please don't hesitate to contact us so we can assist you further.

Best regards, Kay

5぀星のうち5の評䟡

kiya products are potent

kiya products are concentrated and potent, shipping has been fast with no problems so far, the lip balm is very effective if you want to try it, the black soap is good and doesnt sting the eye, the body wash is very moisturising

2024幎11月29日
5぀星のうち4の評䟡

Good customer service

I had issues with my orders in the beginning they got lost so there was a long delay , however Kay personally ensured I was sent out a replacement and was very helpful. I love the original whip, leaves my skin very moisturised. The African black soap is good although it kind of scratched me but that was because I used it directly on my skin instead of lathering it up first!

2024幎11月14日
Haus Of Kiya ロゎ

Haus Of Kiya からの回答

Hi Alexandra,

Thank you for sharing your feedback. I’m truly sorry to hear that you haven’t received your order and for any inconvenience this has caused.

I’ve looked into this and, unfortunately, I couldn’t locate any previous emails or contact from you regarding your order. It’s possible it didn’t come through on our end, and I sincerely apologise if this added to your frustration.

I want to assure you that I’m personally investigating the status of your order and will follow up with an email shortly to provide a solution.

We deeply value your support and are committed to ensuring you have the best experience with us. Please feel free to reach out directly at hello@kiyacosmetics.com if you’d like to share anything further in the meantime.

Warm regards,
Kay

5぀星のうち3の評䟡

Delivery time needs to improve

When I pay for delivery, I expect it to be a lot quicker than this, it took about 10 days to come..

2024幎8月30日
Haus Of Kiya ロゎ

Haus Of Kiya からの回答

Hey Julian, thank you for your feedback, and we’re sorry to hear about the delay in your delivery.

Your order was placed during a bank holiday weekend, which impacted our usual shipping times. As a small team, we’re always working to improve, and we truly appreciate your patience.

We understand how important quick delivery is and are actively working on solutions to speed up our process, even during busy times. Thank you again for your support and understanding, I hope you enjoyed the products you received!

5぀星のうち5の評䟡

Fabulous! Fabulous! Fabulous!

Fabulous! Fabulous! Fabulous!
So pleased to be introduced to Kiya Cosmetics, I love everything I ordered; sweet nourishing oil, vanilla whip and the strawberries n cream body scrub ✚💫✚⭐⭐⭐⭐⭐⭐⭐⭐⭐

2024幎8月30日
5぀星のうち5の評䟡

Kiya order

Five stars and more ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ I got my order I love it it’s smells and feels amazing awesome lush on my skin ❀❀

2024幎5月30日
5぀星のうち4の評䟡

I recommend the vanilla whip

Beautiful vanilla scent whipped shea butter. The best I’ve tried on the market. Very happy with it and I’ll be back to repurchase. The fragrance isn’t over powering and the consistency is very moisturising.
Have knocked off one star due to long delivery time and no tracking information (I waited 12 days to receive the product from date of ordering to arrival). Also there’s no expiration date on my tub, and when I emailed to ask when they advise to use the product by, I didn’t receive a response.

Still a positive experience overall as the product was worth the wait.

2024幎5月27日
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