KLM Royal Dutch Airlines レビュー 

KLM vad har hänt?

Flyg från Schiphol till Skandinavien är ju en katastrof.
Talar om B1 till B8 Gate "bunkern" en trappa ner.
3 fungerande info skärmar för 16 avgående. WC som är under all
kritik.

Underbemanat så personalen blir helt överväldigande av resenärer som behöver hjälp.

Bunkern har gjort sitt vi har haft många år tillsammans men nu blir det inga mer flyg med den routingen mer. KLM skärp er och boarding där nere är ju som ett starkast vinner.

Vill absolut avråda från.
Gate B1-B8 Bunkern, inte att blanda samman med B på ovan sidan.

KLM vad hände?

Jag skulle flyga hem till Sverige med KLM från England (via Nederländerna) och checkade in till flyget på flygplatsen (BHX), men nekades då ett boardingkort. Det visade sig bero på att flyget var överbokat, enligt KLM personal på flygplatsen.

Andra lämpliga KLM-flyg samma dag var också överbokade och jag blev hänvisad till KLM:s telefonsupport (AirFrance) för att lösa problemet.

Telefonsupporten ville dock inte hjälpa till, utan jag fick istället höra anklagelser som att jag "hade inte checkat in i tid", trots att jag hade en bekräftelse på en lyckad incheckning.

Hanteringen och bemötandet var besynnerligt och under all kritik. Jag hade nämligen inte gjort något fel, utan situationen hade uppstått till följd av att flygbolaget överbokat flyget och vägrat ge mig ett boardingpass för att åka med– trots att jag hade checkat in.

Jag har inte fått någon ersättning från KLM, trots att jag inte gjorde något fel. Flera andra KLM-resenärer blev strandade på samma sätt som jag vid detta tillfälle.

I efterhand har jag läst om liknande berättelser där KLM-resenärer har vägrats boardingpass/påstigning p.g.a. överbokade flyg och blivit hänvisade till en AirFrance-telefonsupport som inte hjälper till överhuvudtaget.

Det hela ger därför bilden av att flygbolaget som sätter detta agerande i system.

Jag kan inte rekommendera KLM (eller AirFrance) efter detta.

I have been dealing with an incredibly frustrating situation involving KLM for the past eight months. My baggage was lost during a flight from Tbilisi to Belgrade, with a transfer in Amsterdam. Despite multiple attempts to resolve this issue with both KLM and Georgian Airways, I have not received any satisfactory answers or solutions.

KLM claims that Georgian Airways is responsible, while Georgian Airways says they never received my baggage because KLM handed it over to the police. However, the police have confirmed multiple times that they do not have my baggage. This constant back-and-forth has been extremely stressful and unproductive.

To make matters worse, KLM has refused my request for compensation, citing my "country of residence," despite knowing that I am a refugee. This is not only unfair but also a clear violation of international regulations such as the Montreal Convention, which holds airlines responsible for the baggage throughout the entire journey.

As a business class passenger, I expected my baggage to be handled with care and my complaints to be addressed seriously. Instead, I have been met with misleading information and a complete lack of accountability from KLM.

I have reached out to various authorities, including the police and the Ombudsman of the Netherlands, but the situation remains unresolved. I am now turning to Schiphol for assistance, hoping they can help rectify this issue.

I urge KLM to take immediate responsibility for my lost baggage and provide the compensation I am entitled to. This experience has been incredibly disappointing and has severely damaged my trust in KLM.

I was on a flight to Edinburgh from Amsterdam which was cancelled and had to stay in the airport overnight with no food or drink it was freezing cold,and I am disabled no staff were available to question I was treated like dirt I rang the company for an apology did they not give one I was shocked at the attitude so egregess this is how they treat disabled people people could have their lives put at risk by this airline avoid them at all cost

They really are the worst airline I’ve ever used (including budget!).

I flew from Birmingham to Quito via Amsterdam and KLM lost my luggage (they left it in Amsterdam). On arrival in Ecuador on Friday morning I was a woman alone and I was tired, upset and worried. The KLM airport staff were unhelpful and didn’t explain anything or offer me any help. It was only when I actually started crying that they promised they’d fly my luggage out the next morning (Saturday) via Air Europa. They wrote the details down for me.

The luggage was not flown out as promised. As far as I can tell no attempt was ever made to do so. I don’t know if it was a genuine attempt to help that just didn’t work, or a lie to get me out of the airport. But the result was the same - no luggage and no idea what was happening.

I eventually got through to staff on KLMs WhatsApp. They tried to be helpful but always seemed very confused. They couldn’t say why my luggage hadn’t been flown out as I was promised or when it would arrive. One part of KLM seemingly had no idea what another part was doing. Luckily at this point I’d joined my tour group and the tour leader was able to help. If it wasn’t for him I don’t think I’d ever have seen my luggage.

KLM finally managed to locate and get my luggage out to me. But, as it was now Sunday, they wouldn’t get it to me until Monday. So I paid for a courier to get my luggage from the airport to me (I was several hundred kilometres away) and also because I had no confidence that KLM could actually do what they promised.

On arrival home I made my claim of approx £350 which didn’t cover all the costs I incurred because of KLM but was what I had receipts for. But they have only reimbursed me just over £200 and so I'm financially poorer as a result. Despite having receipts KLM refuse to reimburse all my costs and they’re flatly refusing to pay for the courier (they say they’d have got my luggage to me eventually which I dispute).

The communication has been extremely poor. KLM are not replying to my emails and totally ignoring my tweets. If they do reply, they ignore the specific points I raise and just send me an unhelpful standard, stock response.

The flights were average, I’m flown on better airlines, I’ve flown on worse. Losing my luggage was unfortunate but i get that it happens. But I think KLM staff deliberately misled me at Quito airport. And I have lost money because KLM won’t reimburse me for my costs.

So, avoid KLM and use an airline that can be trusted and that doesn’t treat its customers with such contempt.

EDIT - I’ve just had a response to my latest email. They seem to be saying that because I complained about KLM losing my luggage I cannot now complain about KLMs subsequent response to that compliant! They really are appalling.

Ställde in planet 36 timmar innan avgång och undviker att betala ut ersättning enligt EU-bestämmelserna och rekommendation från Konsumentverket. De svarar inte på mail och inte på upprättat ärende. Oseriöst bolag som bör undvikas.

Ik wacht nog altijd op mijn geld. Dat duurt nu al 4 maanden. Klantenservice gooit gewoon de telefoon op de haak!

Worst airline ever. You might be lucky once or twice but in the end KLM will screw you over, take my word for it.

Do not trust this scamming klm company, I asked if I could book my pet on these particular flights, 3 times I asked I was told definetly I can and to book my flight first and then call back to book my pet, so I did snd then 2nd agent told me ok my pet is,booked on, confirmed it, he also told me I just need to bring in soft pet carrier, so I called next day to confirm the pet carrier to make sure I had the correct one, after that it was call after call I was making as,all the agents,were extremely rude and told me my pet was not allowed even after I told them but it was confirmed by agents and the only reason I booked this flights is because agent told me I could, agents kept hanging up on me were full of cheek rudness, I demanded my full refund and insurance I paid as they downright lied and scammed me out of money and they refused to refund my payment when they were lying and at fault, also when I checked my bank account they have actualy took double the payment also and point blank refused to refund me, my solicitor is suing KLM for compensation and more as I have now suffered pain in my heart and panic attacks made worse even though my pet was a cat and emotional support pet I even said I would pay an extra seat or put him in the hold they refused to help me and just lied cheated and robbed me out of money, I did call to confirm before I booked and also after and they lied, my solicitor wrote to ceo and omnibus man and we are going the full road to sue this fraudulent company

Det sämsta skitbolaget ever. En fotbollsresa från Arl till Nantes. På 3 avgångar lyckas de missa att skicka med 6 av 26 väskor ena gången och 1 av 2 väskor andra gången. 3e gången blev vi 3tim sena hem. Allt inom loppet av 3dgr.
Flygplatsen i Nantes lovar att köra ut bagaget. Vilket de inte gör. Så vi får åka och hämta. Och dålig Engelska pratar de överallt man försöker kommunicera.
Värdelöst!

En gångväg tiden var KLM ett seriöst flygbolag. Det var längesedan nu. Efter en bedrövlig tur till Italien med urusel service med bagaget säger jag: Aldrig mera KLM!

Trots att jag packat endast en bråkdel av det handbagage jag betalat för att ta med tvingades jag lämna ALLT ifrån mig vid incheckningen. Förr fick man ha 5 kg hanbagage, nu får man nöja sig med vad man får plats med i fickorna! Eviga köer vid bagagebanden och oförskämd personal som skäller ut de stackars passagerarna. Och detta skall man betala för. FY SKÄMS, KLM!!

My partner had booked tickets way in advance to fly return from Netherland to South Africa, and because we knew we were not going to change our flight dates, we chose the cheapest tickets. The day before his departure, he couldn't do the self check-in which was odd. So he went in early got checked-in, but they refused to allocate a seat to him. I think there was about 4 other passengers that experienced the same. They waited till everyone boarded, only to be told told they were being involuntary disboarded. (Unofficially we were told this was because we had bought the cheaper tickets and were single tickets). This practice of overbooking flights to make more money is disgraceful. All they did was offer us a refund and another flight via Frankfurt. At this point his luggage got lost between KLM and Lufthansa. This was very stressful as our return flight was booked to coincide with bringing out dogs to Netherlands, and this delay could have seriously impacted all arrangements we had made months in advance. The dogs cargo fees was no cheap. And after months of requesting a better refund and having our case bumped from one KLM department to another. All we got back was their standard refund amount for all the stress they put us through. Whats disgusting is that this treatment of its passengers is not new. This practice of overbooking passengers, leaving their passengers stranded with little regard for what it means to their passengers shows a company that cares little. Stop doing this to us.

Experiencing major frustration with my Nov 2023 delayed baggage refund from @KLM's. Received only £10, a far cry from the claimed $80. No explanation provided, and the claims team has been unresponsive for 2 months. Shockingly, the KLM CS team suggested I 'claim whatever I need' and no allowances and spending limits advice even after asking. Still I managed to be under 80$ limit. Empathizing with those who rely on customer service and claim higher expenses.

Zowel 4 jaar geleden als vorig jaar in mei vloog ik met KLM Royal Dutch Airlines. Geen enkele maatschappij komt in de buurt van KLM. Heerlijk eten (van salade tot een stuk pizza) en zeer vriendelijk boordpersoneel.

Friendly crew, flights often on time, clean and modern aircraft

Fik ikke min opgradering jeg betalte 800 euro for OG DE VIL IKKE BETALE TILBAGE

Meget dårlig service. Jeg vil gerne afbestille et særligt sæde, og der er ingen måde at kontakte firmaet på. De siger, at man kan chatte, men det er løgn. Det lykkes mig at tale i telefon, og de mennesker, der deltager, er ikke uddannede og ved ikke engang, hvordan man kommunikerer godt eller forstår, hvad kunden beder om. Det er helt klart sidste gang, jeg rejser med dette selskab. Jeg har set, hvor lave kommentarerne er, og jeg kan se, hvor ynkeligt det er.

The service level is horrific at KLM. Its now allmost 1 year since my refund case started and we are still not fully refunded. The level of inkompetence is mind blowing. Everyone is friendly on the phone and ensure they will get right on it. Then what happens, nothing. Its a waste of time to keep calling, no one steps up and take some responsibility. Ive given up and let the thieves keep the money.

Totalt värdelösa lyckades med bedriften att slarva bort mitt bagage både på in och utresan och man fick själv köra och hämta upp bagaget vid ditresan cirka 2 mil.