Knowles Fleet レビュー 

59
•
TrustScore 5段階評価の4.5

4.5

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The car choices were plenty. The quotes were competitive. I applied for the salary deduction scheme and the information they provided was helpful. The application and approval went smoothly. I can tra... もっと見る

5つ星のうち5の評価

Simple to use website for initial car choice, with clear price list. Help available if needed. Great communication with weekly updates. Guidance for delivery easy to follow. Prompt car delivery at a t... もっと見る

5つ星のうち5の評価

Great customer service, fully explained every step of the process. received weekly progress reports. Waited a little while for the vehicle however not Knowles fleet problem. Good customer follow... もっと見る

5つ星のうち2の評価

The actual car was fine and dealing with them through NHS salary sacrifice was fine over the last 3 years, but they sourced the car from Kinto who are absolute con artists. When it was returned, with... もっと見る

企業が回答しました

企業情報

  1. リース業

当該企業による記述

Knowles Fleet is an independent, employee-owned company with over 30 years’ experience in delivering specialist lease car scheme administration services to the NHS, public and private sector organisations. From specialist scheme design and expert management, to full vehicle and driver administration services, our flexible solutions are personalised to help you.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

59件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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ネガティブなレビューの 100%に回答しています

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4.5

すべてのレビュー

(59)

過去12か月のレビュー数: 59件

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5つ星のうち5の評価

Excellent Customer Service

I had an excellent experience with Knowles Fleet. David was extremely helpful from the very beginning and guided me through the whole process with professionalism and patience. Cole kept me updated on the delivery every step of the way, which was greatly appreciated.
Even after delivery, the team has continued to provide outstanding support and has been happy to answer any questions I've had. Nothing is ever too much trouble for them, and their customer service has been fantastic throughout.
I would highly recommend Knowles Fleet to anyone looking for a stress-free and professional experience.

2026年7月31日
自発的なレビュー
5つ星のうち5の評価

Highly recommended

Good communication throughout with weekly updates, staff were very helpful in helping sort a lead vehicle as my new car was a long wait.

2026年7月1日
5つ星のうち1の評価

Customer doesn't Matter

Sat in KwikFit waiting on a tyre change. Been sat here for over 2.5 hrs since lease company was emailed. No reply means KwikFit can't respond. This is a joke. It's the polar opposite of customer service

2026年7月17日
自発的なレビュー
Knowles Fleet ロゴ

Knowles Fleet からの回答

We're sorry to hear about your experience and appreciate how frustrating it must have been to wait so long for a tyre replacement.

After you contacted us, we immediately contacted the lease provider to investigate. At that stage, no authorisation request had yet been received by them. We continued to liaise with all parties, and once the request reached the lease provider, it was authorised within 12 minutes.

We understand this won't make up for the time you spent waiting, but we wanted to reassure you that we acted as quickly as possible to help progress the repair.

We're sorry that your experience fell below the standard you expected and will continue to work with our suppliers to minimise delays of this nature.

5つ星のうち2の評価

Had 7 nhs lease cars no issues

Had 7 nhs lease cars no issues, this company kinto fleet seem to want to charge you for tyres and now parking fines even if paid ! I had issues during the start with pricing ...I will be making a complaint

2026年7月14日
自発的なレビュー
Knowles Fleet ロゴ

Knowles Fleet からの回答

We’re sorry to hear about your experience and the inconvenience caused. This is not the level of service we aim to provide.

Unfortunately, we have been unable to identify your case from the information in the review. Please contact us directly at crt@kafleet.com, quoting your name and vehicle registration, so that we can investigate what happened and respond properly.

We take all feedback seriously and would welcome the opportunity to look into this and put matters right.

5つ星のうち5の評価

Brilliant

Brilliant, great team and prompt responses couldn’t ask to be more thorough thank you

2026年7月13日
5つ星のうち5の評価

Excellent Service

Kept up to date on a weekly basis on estimated delivery and on delivery day was kept informed on the timings. Very efficient, Staff who I dealt with were polite, knowledgeable and helpful. Delivery service of the new car was excellent, person delivering went through most of the controls with me and was very patient.

2026年6月25日
5つ星のうち5の評価

This was my first experience in getting…

This was my first experience in getting a car through Knowles fleet. The process of application is pretty simple and there are excellent deals available. Also, quite a few options for quick delivery. My car was not on quick delivery, still I got it in 8weeks. Adrian was amazing and very helpful in contacting the dealership and making sure I get my vehicle sooner. Chloe also helped great deal with quick updates about delivery etc. Overall , I had a great stressfree experience, thanks to the team.

2026年6月28日
自発的なレビュー
5つ星のうち3の評価

Could not deliver my car between 08.00…

Could not deliver my car between 08.00 and 18.00 some one came to collect my old car while I was working and my new car was not delivered until 19.00 hrs at home so I had to get a lift home from work from a colleague. Very poor organisation

2026年6月10日
Knowles Fleet ロゴ

Knowles Fleet からの回答

We're sorry to hear that your vehicle collection and delivery did not go as planned.

We've raised your feedback with the supplying dealership, who are investigating the matter with the transport provider to understand what happened and help prevent a similar issue in the future.

We always aim to make the handover process as smooth and convenient as possible, and we're sorry that we fell short on this occasion. Thank you for taking the time to share your experience – your feedback is appreciated and helps us improve our service.

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