We had our smart sensors and motorised arms for windows done by Koble, great team work and special thanks to Nigel, Brandon, Eric, Sadiq and Hasan. Fast respond and excellent support. Thank you.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
I researched motorised Desks for quite sometime before settling on Koble for their design, sustainability and quality. The desk arrived today as planned with notice provided. Quality of the desk is... もっと見る
Delivery was prompt and efficient. And the amazing Elin Sit/Stand Desk is just wonderful! The enclosed instructions were very clear and precise (unlike so many products nowadays!). This is a precisi... もっと見る
Packaging arrived in perfect condition, everything protected and neatly organised. The instructions were clear, easy to follow, and even included spare fixings, which took the stress out of assembly.... もっと見る
企業情報
当該企業による記述
Kobledesigns.com is the home of smart furniture. Our UK based team design and manufacturer premium smart furniture. We specialise in home office and gaming furniture and accessories. Owned and opperated by Justwise Group Ltd.
連絡先
Unit 6 The Shires, Shirehill Ind Est, Saffron Walden , CB11 3AP, Essex, 英国
- 01799513466
- cs@kobledesigns.com
- kobledesigns.com
4.7
優良
496件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Smart Desk with smart customer service …
After placing a initial enquiry about the difference in smart desk models I've since placed a order to which I am waiting to arrive.
Customer service was detailed and helped me make the decision, I think if it was not I would have waited but the discount helped 🙂
2022年6月6日
自発的なレビュー
Koble Designs からの回答
Hi R Broxton,
I am glad we were able to help you make a decision on our desk and that you were about to take advantage of one of our discounts.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Arrived quickly and well packaged.
2022年5月22日
Koble Designs からの回答
Hi Nichola,
I am pleased to read you are happy with our service.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Excellent service
2022年5月18日
Koble Designs からの回答
Hi Kamila,
I am pleased that you had a positive experience with our service.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Amazing I love it
Amazing. I love this desk! It’s a great size, and sturdy. The charging ports and wireless charging mean I don’t need as many wires or plugs as well. The mechanism is smooth and quiet. Delivery was super easy and timely!
2022年5月11日
Koble Designs からの回答
Hi Felicity,
Many thanks for the positive feedback on your new KOBLE smart-desk!
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
The smart table is really good
The smart table is really good, lots of features and well made. Only thing that was a bit frustrating was the legs hadn’t been put in correct sleeves pre build but once sorted it was easy to put together, would recommend
2022年5月10日
Koble Designs からの回答
Hi John,
I am sorry to read one of the legs was in the wrong sleeve but happy that you are enjoying your KOBLE product.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Koble Designs からの回答
Hi Lex,
I am glad to read you find our products of a good quality and at a good price!
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Koble Designs からの回答
Hi Anon.
Many thanks for the positive feedback on your new KOBLE smart desk!
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Good products but would like a choice of a dark aswell as white
This is not the first product I have purchased from Koble, average delivery time it was packaged well works great, my only down side is a lot of the lamps and speakers they produce are white and after a few times outside can get dirty, other than that I’m happy
2022年4月27日
Koble Designs からの回答
Hi Nigel,
We appreciate your feedback on the avilablity of different colours and keeping the white ones clean while using outside. We are glad you are enjoying the existing product though!
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Koble Designs からの回答
Hi Izzy,
I am pleased to read you are enjoying your new KOBLE desk and we appreciate the positive feedback!
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Excellent value for this speaker/lamp
Excellent value for this speaker/lamp. The sound is reasonable and the design is simple.
2022年4月26日
Koble Designs からの回答
Hi L Clements,
I am pleased to see you are enjoying your new KOBLE speaker! Many thanks for the positive feedback.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Love this wee device
Love this wee device. Great for outdoors and the light is fab! Very easy to set up.
2022年4月26日
Koble Designs からの回答
Hi Liz,
I am pleased to see you are enjoying your new KOBLE speaker! Many thanks for the positive feedback.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Juno Desk - highly recommend!
I’m delighted with my new Juno desk! Excellent quality, straightforward and efficient delivery. I highly recommend Koble.
2022年4月22日
Koble Designs からの回答
Hi Helen,
I am pleased to read you are enjoying your new Juno desk! Many thanks for the positive feedback.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Excellent service
Excellent service. I purchased the Juno desk which was exactly as described and very good quality.
2022年4月20日
Koble Designs からの回答
Hi Mehrene,
Many thanks for the positive feedback on your new Juno desk and our service!
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Koble Designs からの回答
Hi Katy,
Many thanks for the positive feedback on your new desk and the quality of our service.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
I received my first desk delivered…
I received my first desk delivered which was all completely broken, my second desk arrived and the electrics became faulty after 4 months I contacted the company as it was intermittent and they said it would fix itself.
I called the company after 9 months as the desk stopped working and they will not speak to me. The desk does not charge and the speakers do not work. Every time I email or contact them they close me down saying the complaint is closed (I spoke to David and Nathan) such poor customer service.
2022年4月8日
Koble Designs からの回答
Hi Emma,
As explained previously, the reason that we will not refund you in this instance is that you haven’t adequately evidenced a fault and you are out of warranty.
You purchased a second desk (Silas Charcoal) on the 15th of December 2020. The Silas desk was delivered by BJS Home Deliveries and signed for by yourself on the 21st of December 2020.
You first contacted us on February 2nd, 2022, claiming there was a fault. We responded by asking for the original purchase number to confirm the warranty and photographic/video evidence of the fault. We offered full tech support on resolving any issues with the desk.
You contacted us again on the 25th of February asking us to collect the desk and offer a full refund. We again asked for the original order number and evidence of the fault. You then provided a fake order number (B3937568-8326). We confirmed this order number was incorrect and asked for a genuine Order Number and evidence of the fault.
On the 28th of February, you said you couldn’t provide the order number but asked us to collect the desk and offer a full refund. We responded that we would require an original order number and evidence of a fault before we would consider collecting the desk or offering a refund. Later on the 28th of February, you then claimed that the desk had arrived faulty and that you would be following this up with a PayPal claim against us. We confirmed that the PayPal claim was outside of their date for complaints, and we again asked for the original order number and evidence of the fault.
On March 1st you sent us a video of yourself placing your phone on the desk as evidence of the fault. We did not accept this as evidence of the fault as this did not show us a fault, just a phone with the camera being turned on being placed on the desk.
On March 2nd you had asked me to refer to my colleagues and informed me that you would leave a bad review if we didn’t collect and refund the desk. We again asked for the original order number and evidence of the faults. You then claimed the desk was still in warranty and said you would have the bank investigate the issue to achieve the full refund. You then provided a genuine order number 24981 which we confirmed was out of warranty as purchased in December 2020. You then claimed the item was delivered later than that, so was still in warranty but didn’t specify a date and couldn’t provide any evidence of late delivery. We then got in touch with our courier, and they confirmed that you received and signed for the desk on 21/12/2020, 08:42 AM, thus was out of warranty. We then sent you the signed delivery note.
On March 3rd you contacted us again to ask for a refund/collection and stated you were rejecting the goods as faulty. The delivery note shows that you signed for the desk accepting it was in perfect condition. You also had not indicated to us in the 14 months you had the desk that it was faulty. We again asked for evidence of the fault.
On March 7th you claimed that the delivery note was for the previous desk Lana desk, however, the desk received was the Silas desk ordered on the 15th of December as stated on the delivery note and signed for by yourself. We then stated unless you could provide evidence of the fault, or that the desk was still in warranty we would be closing the case on our end.
On March 8th you claimed that you did not sign for the desk. You then made a complaint about my customer service performance and asked to speak to a manager. I then spoke to my colleagues who confirmed we should close the case as you couldn’t provide any evidence of a genuine fault or that the product was still in warranty, and there was no more we could do as we had exhausted all our attempts internally to support yourself
On March 14th you again requested us to collect the desk and provide a full refund. We did not respond.
On March 17th you asked for an invoice for your bank, which we provided on March 18th.
On March 24th you called the office asking for a refund/collection. I reiterated that we had closed the case as we had exhausted all our efforts to support you, however, if they were unhappy, you should take legal advice on the matter. Later in the day, you took to social media to make multiple posts on our channels claiming our company was based in Thailand. We are based entirely in the UK. This was the last contact we had with you directly.
Last week your bank got in touch with us, and we were able to send our evidence to them all we had done throughout the process and we were to enable the case to be closed.
Regards
David (Customer Services)
The table is exactly as we expected
The table is exactly as we expected. The table top is made of high quality wood and the build was easy.
The delivery process was also simple and quick.
2022年4月7日
Koble Designs からの回答
Hi,
Many thanks for the feedback on your KOBLE product and I am glad to read that you are enjoying your new table.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Koble Designs からの回答
Hi Mr Harris,
Many thanks for the feedback on your KOBLE product and I am glad to read that you are enjoying your new desk.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Great follow-up customer service
Following my initial review I was contacted by David from Koble and I was delighted to accept his offer of a £100 refund. There was no delay either with the refund made immediately. The desk was for my colleague and she loves it (quite frankly I have desk envy!).
2022年4月7日
自発的なレビュー
Koble Designs からの回答
Hi Aidan,
Many thanks for the feedback on our sale, and we are sorry you missed out on the discount. If you drop us a line at sales@kobledesigns.com we are happy to discuss this further with you.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
It’s exactly what I was hoping for
It’s exactly what I was hoping for. It’s increasingly difficult to find good quality furniture and this is very well made.
2022年4月6日
Koble Designs からの回答
Hi Thomas,
Many thanks for the feedback on your KOBLE product and I am glad to read that you are enjoying your new desk.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
I contacted customer support
I contacted customer support as a lead was missing: they responded within 24 hours and sent me the required parts by signed for delivery within 2 days.I am so pleased with this and also the quality of the desk. I highly recommend this company to others.
2022年3月27日
自発的なレビュー
Koble Designs からの回答
Hi Nicki,
Many thanks for your feedback on our Customer Services and I glad we were able to get that issue resolved for you.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
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