I ordered some cast iron enamelled products. One arrived chipped on the handle and lid. A quick email and a picture later my damaged item was replaced with no hassle at all. Honestly - the best custom... もっと見る
企業が回答しました
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Excellent customer service. Big thank you to Ahmed, who went above and beyond. Quick replies and clear next steps. I received a knife block as a Christmas present. Unfortunately, on first use the... もっと見る
企業が回答しました
Ordered two items. Took ages for them to tell me one wasn't in stock. I agreed to a different colour of item (which takes ages as they take days to reply to any communication), they dispatched but... もっと見る
Ordered a enamel cast iron casserole dish and unfortunately there was a product issue as the enamel on the lid chipped off after one wash. The team at Koch & Köchin were so incredibly supportive and h... もっと見る
企業が回答しました
企業情報
当該企業による記述
Koch & Köchin supplies high-quality kitchen knives, cookware and kitchen utensils throughout Europe & the UK. Our new website is easy to navigate and has a straightforward ordering process. We pride ourselves in excellent customer service, free UK delivery and customer satisfaction.
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3.6
まあまあ
368件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 72％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Koch & Köchin からの回答
Hi Fiona,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
They tried their very best to get the…
They tried their very best to get the right product delivered on time!
2023年5月28日
Koch & Köchin からの回答
Hi Laurence,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Koch & Köchin からの回答
Hi Kathleen,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Fantastic price and prompt delivery
2023年5月24日
Koch & Köchin からの回答
Hello Simon ,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Extremely efficient and effective…
Extremely efficient and effective customer services.
Ordering was a doddle and goods arrived well packaged and prompt. Would recommend to everyone.
2023年5月24日
Koch & Köchin からの回答
Hello Ray,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Ordered kitchen knife block set and…
Ordered kitchen knife block set and received quick and efficient service and good quality knife set
2023年5月24日
Koch & Köchin からの回答
Hello Gwen,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Ordered 2 sets of paring knives £72.00
Ordered 2 sets of paring knives £72.00. Paid. Estimated delivery 6-9th May so where are my paid for goods?
It is 18th May and nowhere to be seen. Utter rubbish. Avoid.
Review update. 4th June 23 To be fair to them, they have refunded my account so perhaps it was a problem with the items I ordered.
2023年5月18日
自発的なレビュー
Koch & Köchin からの回答
Hello Joe,
Thank you for taking the time to leave your review.
Please accept our sincere apologies for not receiving your order.We want to give the best we can to our customers but sometimes there's an unexpected situation.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
really fast delivery
2023年5月2日
Koch & Köchin からの回答
Hello Clifford,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Slow dispatch of items ordered
2023年5月1日
didn’t get the items in my order
2023年5月2日
Great products great prices
Great products great prices. I did order Black lids but got white. And the cast iron pans 10/10
2023年5月1日
Koch & Köchin からの回答
Hello Darren ,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards. My apologies for receiving the wrong colour.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Best price and fast despatch.
2023年5月2日
Koch & Köchin からの回答
Hello Gordon ,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Top quality for a great price.
2023年5月1日
Koch & Köchin からの回答
Hello Andrew ,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Koch & Köchin からの回答
Hello Peter,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Quite easy and fast delivery
2023年5月1日
Koch & Köchin からの回答
Hello Jazmin,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
My order was straightforward and…
My order was straightforward and arrived within a few days from purchase, I found this item (knife) cheaper than on other websites.
2023年5月1日
Koch & Köchin からの回答
Hello John,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
The knife set is really stylish and as…
The knife set is really stylish and as it was on the website. They kept in contact with me by email regularly from order to delivery time. Really good service and product.
2023年4月27日
Koch & Köchin からの回答
Hello Rosemary,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
All-round great service
Fast delivery, fair price, good packaging. I’ll definitely be buying from Koch & Köchin again!
2023年4月26日
Koch & Köchin からの回答
Hello Dan,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Having initially been hesitant about…
Having initially been hesitant about ordering because of no reply to my inquiry on the contact form and there being no telephone number listed I took the chance and ordered a set of Wusthof knives and I'm very glad I did. Received the genuine article, faster delivery than advertised and I'm very pleased with them. Saved £120 compared to the price advertised elsewhere. Will be ordering from Koch & Kõchin again in the future. Brilliant price, delivery and products. The only negative is the lack of contact options available.
2023年3月27日
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