I ordered some cast iron enamelled products. One arrived chipped on the handle and lid. A quick email and a picture later my damaged item was replaced with no hassle at all. Honestly - the best custom... ãã£ãšèŠã
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Excellent customer service. Big thank you to Ahmed, who went above and beyond. Quick replies and clear next steps. I received a knife block as a Christmas present. Unfortunately, on first use the... ãã£ãšèŠã
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Ordered two items. Took ages for them to tell me one wasn't in stock. I agreed to a different colour of item (which takes ages as they take days to reply to any communication), they dispatched but... ãã£ãšèŠã
Ordered a enamel cast iron casserole dish and unfortunately there was a product issue as the enamel on the lid chipped off after one wash. The team at Koch & Köchin were so incredibly supportive and h... ãã£ãšèŠã
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Koch & Köchin supplies high-quality kitchen knives, cookware and kitchen utensils throughout Europe & the UK. Our new website is easy to navigate and has a straightforward ordering process. We pride ourselves in excellent customer service, free UK delivery and customer satisfaction.
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London, è±åœ
- 0208 808 0004
- support@kochkochin.com
- kochkochin.com
3.6
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Good service
2023幎7æ27æ¥
Koch & Köchin ããã®åç
Hello Tad,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Didnât receive the brand I ordered
2023幎7æ30æ¥
Koch & Köchin ããã®åç
Hello Nathan,
Thank you for taking the time to leave your review.
We want to give the best we can to our customers but sometimes there's an unexpected situation.
I have sent you an email so we can resolve this for you.
If there's anything specific you'd like us to look into, please let us know and we can make it right.
We are hoping for you to give us a chance. Once again, we sincerely apologize for the inconvenience.
Kind regards,
Cherri
what i wanted and prompt delivery
2023幎7æ27æ¥
Koch & Köchin ããã®åç
Hello Keith
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Koch & Köchin ããã®åç
Hi Sarah,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Koch & Köchin ããã®åç
Hello Katy,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Excellent Set
Excellent service, fast shipping and updates.
Knife set well packaged and appears good quality. Not yet used
2023幎7æ26æ¥
Koch & Köchin ããã®åç
Hello Latifah,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Only part of my order turned up
Only part of my order turned up - I have contacted them on two occasions -NO response
2023幎7æ25æ¥
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Koch & Köchin ããã®åç
Hello Julie,
Thank you for taking the time to leave your review.
We want to give the best we can to our customers but sometimes there's an unexpected situation.
I have sent you an email so we can resolve this for you.
If there's anything specific you'd like us to look into, please let us know and we can make it right.
We are hoping for you to give us a chance. Once again, we sincerely apologize for the inconvenience.
Kind regards,
Cherri
Koch & Köchin ããã®åç
Hello Kate,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Great experience
Simple order, delivered ahead of schedule, would use you guys again with confidence. What I'd expect from a great company.
2023幎7æ24æ¥
Koch & Köchin ããã®åç
Hello Jon,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Professional knives delivery-no signature required
I dont have any issue with the product (so far), the price is decent for what you are getting. My 1 star is reflective on the fact that this is considered a weapon. There was no signature required, and I didnt answer my door fast enough so a set of professional knives was left on my doorstep for anyone including teenagers to take. Maybe change your delivery policy to require an adult signature.
2023幎7æ24æ¥
Koch & Köchin ããã®åç
Hi Jacquie,
Thank you for taking the time to leave your review.
We sincerely apologize for receiving your order this way.
We are committed to providing the best service possible and will work to address the issue you have experienced. Thank you for bringing this to our attention.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Wonderfully helpful
Brilliant customer service, and great selection of products. Would 100% recommend.
2023幎7æ14æ¥
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Koch & Köchin ããã®åç
Hello Edward,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Dangerous knife delivery
The product itself was fine but the delivery company they used posted the knife through the door without checking that there was an adult at home, which there was. Furthermore there was nothing at all on the outer packaging to indicate that it contained a restricted item.
2023幎6æ25æ¥
Koch & Köchin ããã®åç
Hello Nick,
Thank you for taking the time to leave your review.
We sincerely apologize for receiving your order this way.
We are committed to providing the best service possible and will work to address the issue you have experienced. Thank you for bringing this to our attention.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Reasonable product at a good price
Reasonable product at a good price, promptly and conveniently delivered. Good experience so far.
2023幎6æ26æ¥
Koch & Köchin ããã®åç
Hello Terry ,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Koch & Köchin ããã®åç
Hello Ash,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Good range of products
Good range of products, competitively priced and efficient delivery.
2023幎6æ25æ¥
Delivery rather slow over week I wasâŠ
Delivery rather slow over week I was waiting for the containers
I like the lids being a standard size
2023幎6æ25æ¥
Koch & Köchin ããã®åç
Hello,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.We sincerely apologize for the delay in receiving your order.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Will definitely buy from them again
Great price for the fan I bought. Delivery on time as stated. Clear information. Discovered Amazon Shipping was the courier. Altogether a painless experience. Will definitely buy from them again
2023幎6æ25æ¥
Koch & Köchin ããã®åç
Hello Mrs Anne,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Great product.
2023幎6æ25æ¥
Koch & Köchin ããã®åç
Hello Jenny,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
I was only disappointed in the size ofâŠ
I was only disappointed in the size of the product when received. The photo and details in your site made the product much larger than when received
2023幎5æ29æ¥
Koch & Köchin ããã®åç
Hello Gary,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and we will take your feedback into consideration.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Good buy
These arrived quickly and were of better quality than I expected. The handles are short so get hot and need to be handled with a pan holder. So far I am really pleased.
2023幎5æ29æ¥
Koch & Köchin ããã®åç
Hello Ruth,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
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