KraftDecker レビュー 26

KraftDecker からの回答

2025年5月2日

Hi Liam,

Thank you for your feedback, and we’re truly sorry to hear about the difficulties you’ve experienced.

Please note that if you try to call and the line is busy, it’s likely due to high call volumes—we are currently receiving many inquiries, and unfortunately, it’s not always possible to answer all calls immediately. We recommend trying again a bit later, and we will do our best to assist you as soon as possible.

For any sales or general product information, you can reach our sales agent directly by phone who will be happy to answer your questions and assist with placing orders.

For technical support, returns, or warranty-related matters, we kindly ask you to send your request via email, as these are handled by our specialized team. You can expect a response within 24 to 72 hours, depending on the nature of the request.

We understand your frustration and want to resolve this matter properly. If you’ve already sent us a video and detailed description of the issue, rest assured our team is reviewing it and will be in touch shortly.

Thank you for your patience and understanding.

Best regards,

KraftDecker Customer Service

KraftDecker からの回答

2025年4月30日

Dear Nelius Doody,

Thank you for your feedback, and we're truly sorry to hear about your experience.

We sincerely apologize if you were unable to reach us or did not receive the support you needed at the time. Your satisfaction is very important to us, and we regret that we fell short in communication.

We're glad to hear that your refund was processed quickly — we always aim to ensure that any issue is resolved fairly and without delay.

Please know that we are actively working on improving our support channels and response times to avoid this happening in the future.

If there's anything else we can do for you, please don’t hesitate to let us know.

Best regards,

KraftDecker Customer Service

KraftDecker からの回答

2025年4月30日

Dear Simon Kitchen,

We understand your frustration regarding the delivery timeline and truly appreciate your patience.

Please note that while we do our best to prepare and dispatch all orders promptly, the delivery schedule is ultimately managed by the courier service and is unfortunately outside of our direct control.

We sincerely apologize for the delay and any inconvenience caused, and we remain available to assist you with tracking or any further questions you may have.

Best regards,
KraftDecker Customer Service

KraftDecker からの回答

2025年4月18日 に更新

Hello Mr. Darren,

Thank you for your message.

After verification, we confirm that the model you received is indeed the KW6500 8.5KW, as indicated on your order.

The 5.2KW label indicates the maximum power available on the blue 230V outlet. This is not the total power of the generator. To benefit from the maximum power of 8.5KW, you must use the red 380V (three-phase) outlet, which is designed to handle the full load.

Therefore, there was no error in the product shipment, but we understand that this information may have caused confusion. Please do not hesitate to contact us again if you need assistance connecting or using the generator in the best conditions.

Sincerely

KraftDecker Support Team