Schnelle Lieferung, sehr kundenfreundliches Service. Ich habe irrtümlich 2 LED Lampen zu viel bestellt und sofort bezahlt. Ich wurde vom K-Star Team auf den möglichen Bestellfehler aufmerksam gemacht.... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The shipping packaging was cobbled together from multiple cardboard boxes, including an inside out UPS box, and the end was open but sealed with lots of packing tape. Thankfully the items survived u... もっと見る
Just excellent customer service, very accommodating company. The product was set up and shipped in great packaging. The range hood worked as advertised, looks great, and they were so helpful in expl... もっと見る
They reached out to me because I was purchasing something incompatible with my range hood. They quickly refunded and sent me a link for correct product and quickly answered my questions. Still need t... もっと見る
企業情報
当該企業による記述
Founded in 2005 in Southern California, K-Star International Group Inc. specializes in producing and selling meticulously designed and technologically advanced range hoods, mini-split air conditioners and bathroom exhaust fans. We supervise the design and development of every product we sell. With our technological strengths and marketing know-how, we are an innovative leader in the industry. We consistently meet the needs and demands of the largest domestic market in the U.S. while firmly establishing our presence as a competitor in the international marketplace.
連絡先
9329 Klingerman St, 91733, South El Monte, 米国
- 1(800)893-2168
- info@kstarus.com
- kstarus.com
4.5
優良
107件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Had this hood for 5 years.
Installed this hood for 5 years.
Works well When I needed to replace an LED light K-Star was very quick to respond with replacement light and instructions
2021年1月29日
It’s not a honest business.
Bought stainless steel filters, but the screws a springs got rusted after first wash, even though followed the clean instructions.
Called customer service and was told there is no warranty, and they are not responsible for the return shipping fee if the customer needs to return the defective products.
The product is not worth $50/pair.
The following is the updated review after reading the seller’s response to my previous review:
I ordered this set of stainless steel baffle filters through K-Star website on Dec.11 and received the products about 8 days after.
The first time I contacted company was the phone call and left a message, but nobody returned call until I called again on 12/22. After I spoke to Kevin who had all the correspondences with me, I emailed the pictures of the filters with the rusted screws and springs. The answer was “ the company never got any complaints and provides no warranty”.
After that, no matter how I asked to replace the products (since nobody had complained, I guess mine was just the exception) thru email or phone calls, there was nobody replied/answered at all.
In your reply to my previous review, I had all the answers in my emails already and even attached the picture of the detergent I have been using for my dishwasher. Is it so-called “strong chemicals”?? And why only the screws and springs on the filters were rusted???
You suggested the aluminum filters, I also responded to you already. Those filters came with the hood I bought from your distributor, they didn’t last long, so that’s why I chose the stainless steel ones this time.
I have done nothing wrong. As a consumer, I didn’t ask more than getting a replacement or returning a defect product.
2020年12月31日
K-STAR Electronic Appliances からの回答
Mei,
We are sorry that your experience was not as expected. We always have and always will take care of defective products.
However, in 15 years of our business, not one customer has ever experienced rusted screws within days of their purchase, so we cannot help but wonder what made your case so special. As we’ve talked in the past, the only logical conclusion we can come up with is that you have submerged it in very strong chemicals before putting it in the dishwasher. As you were able to come up with an alternative explanation, we have no choice but to accept this one.
Filters are consumables. As such, they are not covered under warranty.
Because we offer free shipping for the filters, if you wish to return, you would have to pay for shipping.
However, it is our understanding that you do not wish to pay for return, so we also provided you an alternative option: we can deduct the difference if you instead choose to purchase the aluminum filters (considering how unsatisfied you are with the baffle filters). But you insisted that you want to return, so this option was abandoned. However, should you change your mind, we are always ready to ship you the aluminum filters.
Excellent product
2020年11月12日
Careful to verify the purchased item…
Careful to verify the purchased item part, and fast shipping. Happy with the purchase.
2020年10月12日
This is a aery trustworthy business.
2020年10月2日
自発的なレビュー
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