I ordered three dog hair removal mitts from Kumocos. Although I didn’t find the product that I ordered to be exactly what I wanted, nor to be as efficient as advertised, I was very, very impressed wi... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Product is fine. Delivery and Tracking information was bad. Don't tink I will do business with you again. I tried multiple times to access Tracking information and the site crashed every time. I se... もっと見る
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After communicating with the company and getting a full refund, I am happy. What a rip off. I ordered six Easter eggs. There was no foam or bubbles just an egg that dissolved down the drain, just... もっと見る
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If you read the complaints, every single one of them has the same reply, and the email address is a gmail account, very suspicious, you’d think a company advertising all those goods would have a prope... もっと見る
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2.9
まあまあ
130件のレビュー
ネガティブなレビューの 36％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I was so happy to receive it as it came…
I was so happy to receive it as it came two hours before I went on a holiday. It was for my grandsons birthday. It was only after I purchased it that the ad came with the message 3D only for advertising. Even now that message only comes up sometimes so disappointed as that was why I bought it
2026年3月18日
自発的なレビュー
Kumocos からの回答
Dear customer,
Thank you so much for taking the time to leave us a review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Disappointing Dinosaur Blanket
I ordered a dinosaur blanket for my autistic grandson and was very disappointed. It was shown as 3d, advertised to be 2d but was just a cheap flat 1d blanket with bright colors that look like they would run the first time they’re washed.
2026年3月30日
自発的なレビュー
Kumocos からの回答
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
Show the product for real
Show the product for real, not a three D version, sent the blanket back
2026年3月13日
自発的なレビュー
Kumocos からの回答
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
The feel the look
I like the feel of the blanket and the colors. I was looking for the dinosaurs to be in 3D the way it’s advertised.
2026年3月18日
自発的なレビュー
Kumocos からの回答
Dear customer,
Thank you so much for taking the time to leave us a review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I ordered one of their products on March 2nd.…
I ordered the telescopic clothing rod from kumocos/Luxe Lane but did not receive it. I appreciate that they made it right and sent me a full refund of my payment.
2026年3月28日
自発的なレビュー
Kumocos からの回答
Dear customer,
Thank you so much for taking the time to leave us a review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Received wrong product
Received wrong product. After contact customer service, they promptly refund funds back into my account. Thanks for taking care of this matter.
2026年3月28日
自発的なレビュー
Kumocos からの回答
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
False advertising
False advertising. It showed a blade but is a flat surface. I already have that and it is not satisfactory. I can’t seem to contact the company to return these. Service stinks.
2026年3月26日
自発的なレビュー
Kumocos からの回答
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
Great Idea If It Works
Well, first your ad signed me up for a monthly subscription WHICH I DID NOT KNOW IT WOULD NOR DID I WANT, then when the "product" arrived, it didn't fit in my sink. You refunded all the money, but you still haven't given me an address to return the unusable product to.
2026年3月20日
自発的なレビュー
Kumocos からの回答
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
My gtandson just loved it so much.
2026年2月5日
自発的なレビュー
Kumocos からの回答
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Arrived in a timely manner
Arrived in a timely manner. I bought this as a gift and it was well received. They loved how soft it was and it was the perfect size.
2026年3月25日
自発的なレビュー
Kumocos からの回答
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
They are super easy to work with.
They are super easy to work with, prompt and efficient. This type of customer service is extremely rare.
2026年3月23日
自発的なレビュー
Kumocos からの回答
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Review of the product
I received the drains in a timely manner. And I put 1 in my bathroom sink but it's too large! I left it in b because it does catch the hair. But it's just rather large.
2026年3月23日
自発的なレビュー
Kumocos からの回答
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
JUST RECEIVEED PRODUCT
I just received the flour funnel today - March 23 - we do not go to the Post Office every day and tracking would have meant adding an app or some sort of enrolment. I also did not realize it is from China which I do not like. I have not had an opportunity to use itl
2026年3月23日
自発的なレビュー
Kumocos からの回答
Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
i THOUGHT THAT I WAS GETTING WHAT WAS…
i THOUGHT THAT I WAS GETTING WHAT WAS ON THE WEBSITE, A BLANKET WITH PUFFY DINOSAURES BUT INSTEAD I GOT A FLAT BLANKET WITH PICTURES OF DINOSAURS. I AM RETURNING IT.
2026年3月23日
自発的なレビュー
Kumocos からの回答
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Your item I bought to put into my vanities but they don’t fitI was mailed your item
I was mailed your item, tried to put it in and couldn’t get it in. It as tonight to go in vanity sink. Could you please send me your mailing adress so I can mail it back to your place. Please and Thankyou. Could you please send me your mailing address so I can Return it
2026年3月19日
自発的なレビュー
Kumocos からの回答
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
The product took a long time to get…and no directions.
The product took a long time to get here which was really okay. But no directions came with it and I am not sure how it works. I really didn’t want two but somehow could not order one.
The package is still sitting on my counter until I can find someone who knows how to make it work. Useless to me.
2026年3月23日
自発的なレビュー
Merchandise way overpriced
Merchandise way overpriced. I have requested a refund.
This product is worth $10 --Not $42.99
Ridiculous
2026年3月20日
自発的なレビュー
Happy customer; was happy with your packaging of my…
I was happy with your packaging of my kids blanket. I'm waiting to open it for my next visit with my grandson. I'm sure he's gonna love it.
2026年3月19日
自発的なレビュー
The blanket was nothing like the…
The blanket was nothing like the advertised picture, except the color. It is thin and cheap.
2026年3月4日
自発的なレビュー
I am not satisfied with the Dinosaur…
I am not satisfied with the Dinosaur blanket I purchased. Blanket looks nothing like advertised item. I have sent inquiries messages to see where to return the item, but I have received NO response.
2026年3月3日
自発的なレビュー
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