Kupi レビュー 28

Купила авиабилеты Москва – Стамбул через Kupibilet (заказ №2472613242). Рейс авиакомпании Southwind Airlines был отменён перевозчиком через сутки после покупки.

Kupibilet оформляет вынужденный возврат, но удерживает сервисный сбор 2 821 ₽, несмотря на то, что перевозка не состоится по инициативе авиакомпании.

Считаю удержание сбора необоснованным, так как услуга перевозки фактически не была оказана.

Прошу компанию пересмотреть решение и вернуть полную сумму заказа.

I purchased airline tickets from Moscow to Istanbul through Kupibilet (order No. 2472613242). The flight operated by Southwind Airlines was cancelled by the airline one day after the purchase.

Kupibilet is processing a forced refund but is withholding a service fee of 2,821 RUB, even though the transportation will not take place due to the airline’s cancellation.

I consider the retention of this fee unjustified, as the transportation service was not actually provided.

I kindly ask the company to reconsider its decision and refund the full amount of the order.

Misleading “Smart Transfer” – IST to SAW connection sold as feasible

I purchased a ticket through this platform in an emergency situation on 13 March 2026 at 7:00 PM Zanzibar time. My flight from Zanzibar was departing at 11:00 PM, so I had very limited time to complete the booking.

The itinerary was labeled as a “Smart Transfer,” which gives the impression that the connection has been evaluated and is realistically achievable.

However, the connection requires transferring between Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW). These airports are located on opposite sides of a very large metropolitan city. The transfer between them can take 2–3 hours depending on traffic.

My next flight was only about 3 hours after landing, which makes this connection extremely risky and in many cases impossible.

The airport change was displayed only as a small blue note during the booking process. This is not an appropriate format for highlighting such a critical travel risk. If a connection requires crossing an entire city between two distant airports, this should be clearly and strongly emphasized.

Labeling such an itinerary as a “Smart Transfer” is misleading from a user experience perspective because it suggests the platform has evaluated the feasibility of the connection.

When I contacted customer support, they insisted that the information was technically shown and refused to provide a reasonable solution.

I am sharing this experience so other travelers are aware of the risks when booking so-called “Smart Transfer” itineraries that require airport changes in large cities.

Poor customer care and unable to solve issues but they can take a lot of commission.

Scammers. They canceled the flight and did not refund money

48 hours to answer question! I booked my changeable flight at kupi.com. Now I need to change the flight date. It just doesn't work. 2 days they take to answer question. Half day to carry out an order. After half day, they send me invoices - pay additionally. 3 additional invoices over night! I still don't have any ticket for m them. Probably, they sell tickets as changeable, but buy it from another company, and the tickets are on reality not changeable. Now it lasts 3rd day, I should fly tomorrow and they still did not issue the ticket

Their webpage is a scam, you submit your birthdate or personal information dates and once you check out it gets changed automatically so they can charge you later for a change fee as if it was your mistake

Пишу отзыв о своём опыте покупки авиабилета через сервис «Купи билет». Это уже не первый мой случай: год назад я уже пользовалась этой платформой и тогда столкнулась с серьёзными трудностями при оплате.

У меня европейская (чешская) банковская карта, и тогда оплата не проходила — я перепробовала не менее пяти карт. В итоге удалось завершить транзакцию только через российскую карту, которую пришлось специально искать. Это был изматывающий и крайне неудобный процесс.

Сейчас, почти год спустя, я снова решила воспользоваться Kupibilet — и, к сожалению, история повторилась. Потратила более двух часов, пытаясь оплатить билет. Поддержки по телефону нет — номера на сайте отсутствуют.

Особенно разочаровал чат-бот. Он не выполняет свои функции: не предоставляет реальной помощи, обрывает сессии и постоянно закрывает чаты. Бот имеет крайне ограниченные возможности для коммуникации. Чтобы добраться до живого человека, нужно буквально проявить чудеса настойчивости. Я работаю в смежной сфере — связана с CRM-системами и технической поддержкой — и, честно говоря, впервые сталкиваюсь с настолько сложным и нервным процессом выхода на реального специалиста. Ирония в том, что когда мне всё-таки удалось это сделать — вопрос был решён буквально за 3 минуты.

Кроме того, существует техническое ограничение, которое нигде явно не указано. В личном кабинете при заполнении анкеты пользователя система позволяет ввести любой номер телефона: нет шаблонов, нет верификации, нет подсказок. У меня чешская SIM-карта, и я указала свой чешский номер. Каждый раз, когда оплата не проходила, отображалось лишь общее сообщение «оплата не прошла». Ни одной подсказки, что проблема может быть в номере телефона. Только после общения с реальным агентом выяснилось, что именно это мешало оплате.

Я понимаю необходимость автоматизации, но бот в нынешнем виде больше мешает, чем помогает. Для большинства пользователей такой опыт — серьёзный повод уйти к конкурентам, не выдержав такого количества преград.

Очень надеюсь, что этот отзыв будет воспринят как конструктивная обратная связь. Хотелось бы, чтобы система стала удобнее и прозрачнее для клиентов с иностранными картами и номерами.

**P.S.** Отдельная благодарность Мадине и Елене — агентам, с которыми мне удалось связаться. Настоящие профессионалы, которые быстро помогли и решили всё. Отличная работа!

Avant de passer la commande, on remplit toutes les informations et ensuite on passe au paiement mais ils augmentent le prix juste avant et on doit refaire la recherche. Le même billet, je suis allé au paiement 4 fois et à chaque fois ils augmentent le prix juste avant de valider le paiement. Ils m’ont fait perdre mon temps et ce traitement est un traitement d’escroc. À la fin billet non acheté et je suis passé par une autre plateforme. Très mauvaise expérience. À fuir !

It was very bad experience... I've booked a flight at Emirates Airlines and once I paid, it showed on the ticket that its "Fly Dubai" with all the respect to all Airlines but I booked and I prefer Emirates Airlines and you have to be clear for those who are booking their flights with Kupi.
I will never use this app again.

STAY AWAY, SCAM AGENCY, UNCLEAR DURING FLIGHT BOOKING.
THEY PROMOTE DISCOUNTED TICKETS, THEN AN ERROR COMES OUT AND THEY ASK YOU FOR 50% MORE OF THE COST OF THE TICKET TO CORRECT THEM.
SHAMEFUL.....168 DOLLARS FOR A DATE CHANGE, DUE TO THEIR ERROR, REQUESTED......AND TO THINK THAT NOT EVEN A FEW HOURS HAD PASSED SINCE THE TICKET WAS ISSUED.
OH AND OF COURSE IT IS NOT POSSIBLE TO REQUEST A REFUND.
SHAMEFUL.

I paid to have a window seat and booked his services two months before my flight… yet on all my flights, I wasn’t given a window seat. I ended up in the middle between two seats, and one time in the aisle. The excuse was that there was no availability (yet they still charged me the extra fee, only to give me excuses afterward). It would have been easier not to pay for his services, do the check-in myself, and choose the window seat on my own.

There were also many communication issues… For example, when I wanted to add an extra suitcase, I was given a price of €380, and after several emails, they apologized and admitted the price was wrong, giving me a new price of €180. Later, when I wanted to add extra weight for my luggage, instead of providing a supplement, they tried to charge me for another suitcase at €180.

In summary: you are a complete mess, and my experience with you has been horrible.

All went wrong. The site does not work correctly, you get an error message that later is almost impossible to contact support and check up if the order was processed or not.

They didn't do everything promised. The trip was total rubbish.

Diese Seite ist falsch!

Ich habe Tickets online auf dieser Website gekauft. Ich musste aus unvorhergesehenen Gründen umbuchen und habe den Kundenservice rechtzeitig kontaktiert. Nach drei Tagen tröstender Korrespondenz schrieben sie mir, dass es ihnen sehr leid tut, dass ich in einer solchen Situation bin, aber weder eine Umbuchung noch eine Rückerstattung erfolgt durch die Fluggesellschaft und wir können Ihnen nicht helfen!!
Fluggesellschaft Flyone. Ich warte immer noch auf die Antwort der Fluggesellschaft!!!
Müllservice, miserabler Service

I purchased a ticket then I received a cancellation email mentioning that there was a technical problems and the money will be returned to my card within 1-3 days , the problem is I can’t book another ticket coz I have no money !! Really was the worst experience ever happened to to me

Completely scam.. After I was charged for the ticket I got an automated reply that the process did not proceed due to a technical problem. And that I will have to wait 3 days to get the money back

Cancelled a planned trip using the purchased ticket in this application. I returned the money through support. They were sent to the card within 5 days. Thank you for your cooperation, I will continue to use your application.

I’ve purchased a few tickets via this service (in total for more than 700$) so you would expect them at least try to resolve issues if there are any, right?
When one of the airlines canceled the flight the only thing this provider could do is offer a forced refund - which would take up to 30 days and they take almost 40$ out of this refund as fees for their “service” so you’ll get miserable 100$ back, can you imagine what alternative flight you can buy for this money? Probably none
When I wanted to have a call with someone to spare myself some time cause you know emails just take long and they lead nowhere, they told me they don’t have any.

When I’ve asked if they can change my other flight (which is connected to the one cancelled) in the way the final destination is another City in that country and even for the flight with the same airline they told - it’s prohibited. BUT when I called directly to airline about this change, they were totally okay with that and gave me a calculation within 1working day.

So basically if you have any issues with your flight you tell “goodbye” to your money cause the only thing they want is to take their fees and do nothing.
NEVER AGAIN!

Sold a premium economy flight that was a basic economy ticket. Refund has been processed by the airline but Kupi have not refunded. They are unresponsive to my messages. 9100220426
The below reply is a lie. I have email confirmation the refund was issued by the airline and sent to you. Please issue my refund.
The airline have confirmed payment being sent to you. I am now being told it could take 30 days to resolve the case. Not issue payment but “resolve”. This is a scam of a site.
They have falsely advertised a ticket and are now holding on to my money that has been issued by airline to them.
They have now admitted that they have received a refund from the airline but still have not sent it to my account.
This is a complete scam of a company

My friends and I flew to Madrid from Cologne in September. Just the three of us. It was a great trip: sunsets, dancing, aperol, parties, beautiful Spanish men. We saw all of Madrid in 10 days. We bought tickets on kupi.com - flights were great, tickets were sent to the mail immediately after purchase. I have no complaints about the service. Madrid is a magical city. Friends, fly and vacation more often - it is so invigorating and inspiring!