Very poor quality shipped from China to a US re-distributor, so slow arrival time. Then when I tried to return an item because the quality was so poor I got a run around. They had me take photos and r... ãã£ãšèŠã
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Scam. False advertising. Fake tracking numbers. Refuse to cancel orders. Give out false names and addresses for reruns etc. 100% a scam.
I bought from LacyMate last year when the store was still very new. To be honest, shipping took a long time back then and the experience wasnât great. I didnât really expect to come back. T... ãã£ãšèŠã
I ordered three items. It took 2 1/2 months to get one item and have still not received the other two at this point theyâre asking for the original packaging which once I opened it, I threw the packag... ãã£ãšèŠã
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Poor quality, won't refund, feels like a scam
Very poor quality shipped from China to a US re-distributor, so slow arrival time. Then when I tried to return an item because the quality was so poor I got a run around. They had me take photos and return at my own cost to a strange residential address in AZ. They never refunded me after several attempts to request it so I had to file a dispute with VISA. Guess what -- they then issued the refund. Scammy, not trustworth, poor quality - AVOID.
Scam
Scam. False advertising. Fake tracking numbers. Refuse to cancel orders. Give out false names and addresses for reruns etc. 100% a scam.
Ordered item a month ago still nothingâŠ
Ordered item a month ago still nothing has arrived bad company
They took my money and Iâve neverâŠ
They took my money and Iâve never received anything. Itâs been two months! I need to go to my bank now because now they wonât refund me either.
I ordered three items only received one item
I ordered three items. It took 2 1/2 months to get one item and have still not received the other two at this point theyâre asking for the original packaging which once I opened it, I threw the packaging out and they are not going to send me the other items. Itâs a scam. Donât order three different things because youâre only maybe get one and itâs horrible quality
Arnaque
Passer commande le 31 décembre et jamais reçu trÚs grosses arnaque ce site !!!!!! A fuir absolument
Not perfect, but works well for special occasions
I bought from LacyMate last year when the store was still very new.
To be honest, shipping took a long time back then and the experience wasnât great. I didnât really expect to come back.
This time, I decided to give it another try â and Iâm glad I did.
The overall experience has improved a lot. Shipping was faster, communication was clearer, and the products felt more refined. My wife really loves this type of lingerie, and the pieces she received this time definitely met her expectations.
From what I can tell, their bestseller items are noticeably higher in quality â better fabric, better fit. Some of the less popular designs seem like they might not always be in stock, which could explain delays for certain orders.
Itâs not a perfect store yet, but itâs clear theyâve grown and fixed many early issues.
Iâd recommend sticking to their bestsellers, and Iâm now more confident ordering again in the future.
Ordered items in Dec25
Ordered items in Dec25. It was being shipped from china, had 2 shipping attempts with notifications from carrier of return to sender.
Support stuff was quick to respond but did not change carrier and I am awiting for a reposes for a refund.
Took a half a month to get an order andâŠ
Took a half a month to get an order and the quality of sub standard. Thereâs so many other businesses that are in the United States with top match quality at a good price. Stay away from these people. Coming from China and through customs makes it a horrible experience. If I wouldâve known it would have taken this long. I wouldâve never ordered from Lacey mate in the first place.
TERRIBLE QUALITY
TERRIBLE QUALITY! Shop tries to act they are based in California, but they ship Chinese stuff from China. For
that price, I was expecting a much higher quality levelâŠ
Poor poor quality and way to much mo etâŠ
Poor poor quality and way to much mo et for things you can order on Temu or Ali express! Fabrics are like cart board! Do NOT buy on this site!!
Purchase with extreme caution
Purchase with extreme caution. Ordered items over 5 weeks ago. Tracking said shipped the next day but nothing happened. Comes from China. Supposedly still in transit. I think they expect many people will forget or give up after waiting more than 5 weeks. These will now arrive well after Christmas if they come at all. Will never ever buy from this company again.
Do not order from here
Do not order from here. Ordered a âleatherâ harness and it was cheap plastic with polyester fabric on the inside. I opened the package took one look at it and put back in the package. Wonât take it back due to it being âintimateâ apparel although it is a strap from neck to waist. Cheap. Get the same thing from a temu or SHEIN or wherever you buy your cheap costume items.
Poor quality
Items take forever to arrive. They donât accept returns. Products feel cheap.
Order #LM835862
Do not trust this site. Items are poor quality, cheaply made, way overpriced and take 5-6 weeks to arrive direct from China. Nothing can be exchanged or returned. You can find better clothing on Temu for a fraction of the price.
Stay away from this site
Stay away from this site. Ordered 5 weeks ago and still have not received the order or shipping tracking information.
If only I could leave zero stars
If only I could leave zero stars. If you're looking for good customer service, fast shipping, discrete shipping, etc., DO NOT shop at Lacymate. Trust me, the ads look pretty but this is a sham outfit with a pretty store front for an Alibaba crap-show. Moreover, they use shippers that you've never heard of. One of my packages was lost by the shipper and they confirmed it was lost, yet, Lacymate insists it was delivered!
Misleading shipping times and zero accountability
I placed order #LM833237 on September 12th. The website clearly advertised âTracked Shipping 5â8 daysâ with no disclosure that this only applied to domestic U.S. orders or that the product was shipping from China. In reality, my package didnât even clear U.S. customs until days later â far outside the promised timeframe.
When I asked for a cancellation and refund, the company admitted they could not intercept the shipment but told me I could simply refuse delivery. Thatâs impossible in my case because the order was sent to a hotel where I am no longer staying. Their policy makes no sense in real life situations, and they take no responsibility for the misleading timelines they advertise.
Iâve had no choice but to open a dispute with my card issuer for false advertising and non-delivery. Customers should be aware that this company hides behind a U.S. storefront while operating from China, with zero transparency or accountability.
Avoid this site â itâs not worth the frustration.
Scam.Would give -5 stars if it would beâŠ
Scam.Would give -5 stars if it would be possible.
Never received the package. Upon asking information from them they wrote the same answer over and over again- to check the mailbox or neighbours.
In the end the sent a shady proof of delivery in Chinese.
Utter crap.
Utter crap.
Premium prices for Chinese manufactured rubbish.
Appalling customer service
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