Couldn't locate the parts I needed on line so emailed and received very helpful return email advising of part I needed. I ordered and part arrived within 10 days. I was not home when courier deliver... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Engineer was polite. However we have since had an independent engineer out who took the plinth off and could see the ventilation was adequate. He also looked behind the fridge and saw more ventilation... もっと見る
企業が回答しました
We ordered and waited and waited. Eventually it arrived, well packed and on the time given by DPD. In between we had no contact details or delivery time from Lamona Spares. Good result Better conta... もっと見る
Ordering was easy and rubber fridge door gasket seal arrived promptly, so no complaints with service. However it didn't solve the problem and my fridge door now not only has no suction but it won't... もっと見る
企業が回答しました
3.7
まあまあ
1044件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Answered within the day
Answered within the day and reordered broken part without a quibble!
Very impressed.
2026年5月22日
Lamonaspares からの回答
Good afternoon Chris, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
The repair was completed in under a…
The repair was completed in under a week from being reported
2026年5月21日
Lamonaspares からの回答
Hi Paula, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Alexandra
Very easy to book and swift service
2026年5月21日
Lamonaspares からの回答
Good morning Dudley, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
Lamonaspares からの回答
Thank you for raising this with us. We’ve shared your comments with the relevant people who will investigate further. Sincerely, Alexandra
Lamonaspares からの回答
Hi, thank you for taking the time to write such a great review. Best wishes, Alexandra
Great service
The service from the engineers was excellent. Our only issues were the length of time it took from diagnosis of the fault to the spare part being received and our rebooking for the work. It was also quite difficult getting the first appointment and took a long time answering questions and trying to be sold further insurances.
2026年5月20日
Lamonaspares からの回答
Thank you for taking the time to share your experience with us. Your feedback will be shared to the appropriate team to review. Best wishes, Alexandra
Easy ordering
Easy ordering. I was a bit concerned but I was pleasantly surprised. Delivery was excellent too.
2026年5月12日
Lamonaspares からの回答
Good morning Anne, thank you so much for leaving this 5* review. Take care and enjoy your day! Alexandra
The spare part arrived in 2 days as the…
The spare part arrived in 2 days as the engineer said it would, we managed to fit it ourselves without any problems.
2026年5月14日
Lamonaspares からの回答
Good morning Janice, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
Lamonaspares からの回答
Hi Andrew, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Alexandra
Swift delivery of order and easy to…
Swift delivery of order and easy to locate correct item
2026年5月7日
Lamonaspares からの回答
Thank you for the positive review Bev. All the best, Alexandra
Ordering was easy
Ordering was easy and rubber fridge door gasket seal arrived promptly, so no complaints with service.
However it didn't solve the problem and my fridge door now not only has no suction but it won't even close and keeps popping open. It was old so unfortunately a new fridge/freezer has had to be ordered. It was 16 years old so I think that's pretty good time for an appliance to last.
2026年5月12日
Lamonaspares からの回答
We appreciate you taking the time to share your positive experience. Your feedback has been passed on to the relevant department. Many thanks, Alexandra
Perfect Spare Parts
All parts I ordered arrived quickly and were well packaged. Pleased with this purchase
2026年5月12日
Lamonaspares からの回答
Good morning Alison, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
Engineer turned up on time great guy
Engineer turned up on time. Rang to let us know he was on his way. One of the most helpful people I have ever met. Explained what was wrong with our oven fixed it and answered all the questions we had about our oven. His name was Craig if you get this guy in your house you will get great service
2026年5月12日
Lamonaspares からの回答
Good afternoon Nigel, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
No response to aftersales request
No response to aftersales request - no phone number to call - when I found a phone number for the company I was then passed from one office to another only to be referred back to the same email address that's not responding. Poor aftersales.
*EDIT* Got a response after posting on here, so upgraded a couple of stars. Remained a hard work process.
2026年4月20日
Lamonaspares からの回答
Thank you for bringing this to our attention Paul. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
Delivery to over a week and damaged
Delivery to over a week, chimney extension came damaged in 3 places, although managed to hide. I won’t be using this service again, very disappointed.
2026年5月11日
Lamonaspares からの回答
Thank you for taking the time to share your experience with us. Your feedback will be shared to the appropriate team to review. Best wishes, Alexandra
Lamonaspares からの回答
Hi Mr Brown. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
very slow delivery
Although the product ( a door shelf) fits my fridge it was very expensive for what it is, and slow to post.
2026年5月11日
Lamonaspares からの回答
We value your input and have passed your positive comments to the relevant team. Thank you again, Alexandra
Turned up missing parts
Turned up missing parts
Now delivery delayed for some reason I still await my delivery and hope it’s complete this time
2026年5月6日
Lamonaspares からの回答
Thank you for raising this with us. We’ve shared your comments with the relevant people who will investigate further. Sincerely, Alexandra
1st class service & prompt
2026年5月6日
Lamonaspares からの回答
Good morning, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
Pacifca insurance company beware they…
Pacifca insurance company beware they will mess you around back and forth, was a nightmare with my fridge customer service disgrace, they will probably reply to this message to make them look like they want to help, real reason they want your money every month for cover than his just waste of time, stay away from pacific insurance company
2026年4月29日
Lamonaspares からの回答
Thank you for raising this with us. We’ve shared your comments with the relevant people who will investigate further. Sincerely, Alexandra
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。