Lancôme レビュー 

A Scam company

Ordered 2nr. Absolute soft cream and 2nr Absolute eye cream during promotion of buy one get one free. 2nr Genifique serum arrived instead of the Absolute ordered. After contacted Lancome costumer service, they told me to return the mis sent products and they will provide refund. Everything was OK up to this point. I sent the product back, few months later, chase for refund. they refunded me the price of the eye cream, but not the Absolute soft cream which there is a delta of 108 euro. till today, still awaiting for full refund. Such a joke that this big company scam people this way.

I have an issue with a perfume not being up to the standard I expected and like most reviews on here the customer service department is absolutely awful. I got through once and since then no replies to emails or phone calls. Phone rings get the usual thing about data collection and then it cuts off. Considering the general reputation of Lancome and the fact I have been using the perfume for close to 40 years I am not impressed and considering finding a new perfume as my go to and will not be buying nay other goods from them.
I'd avoid them and go to other companies.

Sent an item back almost 2 months ago and never received a refund. I've been back and forth with CS, emails, screenshots and still waiting...

Been using Génifique , Renergie Mulit lift ultra , eye cream and the night cream for few days, some little wrinkles did fade but I noticed that my face felt very dry and I’ve noticed a rash on the left side of my face like insect bites and I also noticed laughing lines which was never there before, my eyes, I noticed that it gave me like eye bag on the left side which was never there .. I was looking for lifting but got an eye bag on the left side .. am so shocked that it gave me panic attack for few seconds then I realised I just have to stop using this cream and use my usual day cream , face wash and Toner . If only I can get a refund as I’ve no used for this cream anymore

I ordered a pouch paid for delivery and they didn't even send it,They took £6 for delivery and won't even respond via customer service and no refund. They are effectively stealing people's money and will be reported to trading standards

I have been waiting for a complaint to be resplved since early Feb 23. I have spoken to numerous people at Lancome Customer Care who have all made false promises and not acted on anything they have said. I have constantly chased up the matter to be lied to. Customer service is non existent. I have escalated this matter and gone to the local press about this.

Made four purchase over £50 since joining the reward program. However, no free give email received after the 2nd and 4th purchase.

Contacted them via the email service from their website, it took them a week to reply with information not related to my question on the reward program at all.

If you take the free gift from the reward program into account when buying from them. Be aware that it will never materialised.

Estee Lauder is doing a much better job in adding the free gift automatically into your account but not that so call email reward that Lancome claimed but never arrived. The customer services doesn't care at all!!!!!

Ordered 3 items. Only one arrived. Had to pester customer services for the remaining items. Another parcel arrived and i am still missing one of the items. No freebies as advertised all over their site either. Terrible, still battling to try and get the last item I ordered. Will stick to other websites in future.

The same as most reviews on here Lancôme pride themselves on their products and as they make so much money, customer service is not a priority. If you have a problem with any product they really don’t give a care in the world. They’re better off saving money by having NO customer service as the outcome to their client would be the same “totally useless”..
they never accept responsibility for any issues. I used their reenergise day multi lift for a while got through 2 tubs all ok. I then bought my third tub and had an awful reaction face flared up, microspot and sore areas all over my face couldn’t even use water as it stung to touch. Contacted customer service and basically told not their problem as anyone can get an allergic reaction to anything, then asked to fill out this awful exceptionally long EU form which immediately puts you off as it’s doesn’t explain what they’re going to do with your personal details and photos.. but what was clear was Lancôme weren’t going to exchange, give a refund or even a voucher. They basically said it’s not our issue that you got a reaction even after I’ve been using the product previously for a while. What made it worse was that the recent reviews at the time on this product were the same people were also suddenly having similar reactions where they didn’t before, it was obvious that something was wrong with the product or batch but Lancôme were like a Tefal frying pan “nothing sticks”.. they are ruthless there is no care or concern about the harm to their customers..

Saw good black friday deal so thought of buying few products from Lancome. Check their reward programme which promise "1 free full size product" every 2th order. Sound good? Only if it's true. In the reality, it's totally a scam!

Placed 4 orders already and received nothing. Called customer service and line was cut off. Sent email to customer service and I faced with the worst service ever. The responder always take 5 days to send a reply and each reply contains like 2 sentences - useless sentence at that. It seems the man does not care to read the message or solve the problem. Conversations went like this
+ "you can read about our reward programme at..." (for what, I am telling you it does not work. If I did not read it, I don't know about its existenece to complain)
+ Can you send a screenshot of the error message? (as if there is a error message)
+ Can you send the welcome code of the reward programme that you received (sent them the code)
+ Can you send a screenshot of the email with the code???

I gave up at this point. Should check Trustpilot before buying. 1.5 stars for US site and 2 stars for UK site, no wonder how bad they are.

DON'T BUY FROM THEM!

I placed an order 3 weeks ago, received an email saying it was delivered but it wasn't. Then contacted the Customer Service and they opened a case. Still no word. Called just now and was told that the parcel is in a shop and I needed to pick it up and send back to get a refund! Or I should wait for the shop to send it back before I get a refund. What's this??!!! I ended up paying for a product I don't have and am being asked to chase for it to get my money back. Utterly disappointed! Not helpful at all. I don't think I am ever buying Lancome again! 3rd party providers are much more reliable, think twice about the things you might be asked to do if you place an order on Lancome.co.uk - a sublime example of a very poor customer service!

I saw an advert for the (then) new Lancome Le 8 Hypnose mascara so went to my local House of Fraser store to buy it. It was the most expensive mascara I have ever bought but I thought since it looked so good with the serum in it which was supposed to volumise my lashes, I thought I'd treat myself. The worse mascara I have ever bought!! Terrible. I get hardly any product on the wand and it just looks like I have wet lashes and absolutely no volume whatsoever. After several weeks of trying to use it, my lashes are definitely not any different to when I started using it. An absolutely rubbish product!! Do not buy. Unfortunately I no longer have the receipt so can't take it back. This is the first and last Lancome product I will ever buy.

I asked a lady in Sainsburys recently what perfume she was wearing. She said lancome idole.. so off i wenr in pursuit to find out there are actually 4… so I asked Lancome via chat for samples. They said they dont send them out but to go to boots. I rang my small lical boots and they dont stock it. I drove half an hour away to a larger store ti be tood they dont have samples, only at xmas. I went to the perfume shop, same story, this perfume is approximately £75 so we refuse to buy on a whim without wearing it to try for a day… rubbish… how am I supposed to try new fragrances? I wouldn’t mind but i use genefique facial products, spending about 350 a year for the past 20 years. And they cant even send me samples that obviously they do have…. I expected better from this company.. happy to take my money but not assist me when required ….

La vie est Belle my new signature fragrance. Light and fruity lifts my mood and reminds me of summer days. The finishing touch to your beauty regime. Wouldn’t feel complete with out it

I had a chat with representatives for lancome in a store they recommended me a foundation to match my skin tone...so when I got home I tried it on and it was the wrong shade completely they gave me 005 ...so I went back in to explain the issue and they just said because it wasn't the same employee I saw that I'd have to buy a new one and they couldn't just swap it to the shade I needed which was 006. So I've bought a product they recommended me and when I'm not happy with it they don't do anything about it. It's just disgraceful it's not cheap either ,I'm 30 or so pound down with a product I can't use.

I’ve always had great success ordering from the Lancome website. When you subscribe you get sent the latest offers which are worth having as the products are normally very expensive. But the products are extremely good. I guess you get what you pay for.
I love getting complimentary samples with my orders because you get to try products that you normally wouldn’t purchase. Some of the samples have become my favourite buys, for example, Advanced Génifique Serum.
Lancome have lost one review star because I don’t like the complimentary samples that come in minuscule slim foil packages; the amount they yield isn’t enough to gauge any effect whatsoever. They’re a waste of time.
So please Lancome, when we place our orders with you, give us some decent sized samples!

Tried to get a foundation match at 4 different stores within two weeks. Unfortunately, there was never anyone to help me as always having lunch or on break.

Lovely service, lovely lady at Selfridges in town centre

Embarrassing....
Due to a mistake on their website they have their famous genifique serum for a tenner. I ordered one for myself, spred the word to relatives and ordered 3 more. I have received my orders very soon. You cannot imagine my surprise after I opened these boxes. There was a 7 ml sample of serum in each box! I phoned them immediately, spent 45 min talking to very nice man. As per his request, I emailed pictures of what I received. Their response was: this is what you ordered! You ordered 4 samples for a tenner each!
I kid you not. I responded with screnshoots of my orders. This time I received an email with apologies and information I would be sent missing serum and refunded. A few weeks later I received ONE serum. No more serums, no refund. I phoned them again. I was told that due to this mistake and high demand they were not able to fulfill these orders and I would be refunded (one day, some day....).
I will not be waiting longer, have just asked paypal for a refund
Poor lancome, cannot afford their mistake nor can they give me my £30 back.
Never again, stick to less popular but honest brands.

I don't even want to give it a star, I bought a 30ml essence from Lancôme and the price on the website was £10, yet I received a 7ml sample, I went to customer service for this and Lancôme claimed that I didn't pay for 30ml how could I receive 30ml, this is deceitful, insulting and untrustworthy. And blamed the consumer for the price issue on their website, for which I had to return the product and wait a long time for a refund. It was a very bad experience and made me realise that Lancôme as a brand does not have a qualified service. Many of my friends and people on the internet are starting to realise how bad Lancôme is and we will not buy from this brand again because of the disrespect!