Lancôme レビュー 

If I could give 0 I would.. this is not a rating of the
product but of this overall experience I've had with
the company and website, I ordered from this
website 2 weeks ago today, I got this cream as a
Mother's Day gift. I was never provided with a
tracking code or an update that my order was
shipped, I still have not got my item I ordered which
means I've spent over a 100 euros and have nothing
to show for it and will have no gift now for Mother's
Day. I've rang the customer service line three times
now and no one has gotten to the bottom of my
issue or even where my order is, I think this is crazy
for the amount of money your spending.. I asked to
speak to supervisor as I was getting no where with
agent, not once did any agent apologise for the
inconvenience this has caused and I'm still waiting
on a call back that probably won't happen. So now
I'm without a gift and 100 euro less in my account,
bare in mind I ordered well in advance to get product
in time and have still been let down. I would tell
people not to order from this website and go
somewhere else as it is clearly untrustworthy. Do
better guys as people are spending there money to
get their product and good customer service.

I purchased two Hypnose Volume -a-porter, on the 8th. March 22. The offer was buy one get one free and I also chose two free samples. I received the order on the 11th March. The box had been ripped and partly open. The only items left in the box were the tissue paper, one sample and a thank you card from Lancome. The mascaras were missing.

I immediately contacted customer service regarding this. The first lady I spoke to was very helpful and requested photos of the damaged box etc. I had difficulty sending the photos so I rang again, and again I spoke to a very helpful lady who talked me through what to do and the photos were received. I was told this would be passed to the relevant department, and I was invited to choose either a refund or replacement, I chose the latter.

I hadn't heard anything from Lancome by Monday 21.March and I emailed, asking were the replacement was. I did not get a reply. Today I rang customer services who told me  the department dealing with my issue  had reported on the 15th March, that they could not replace the mascara as it was not damaged. I was quite clear when I spoke to customer services, that they were missing from the parcel. They also said the sample could not be replaced, which is of no consequence. 

It has now been 13 days since I raised my complaint. I still don't have a replacement or a refund.

I have finally had my refund which has been owing since last November. No apology or explanation.
I will never order from Lancome again.
So disappointed.

They sent wrong shade of lipstick due to numbers being wrong on the website, customer service takes ages to respond to emails and they just fob you off in the phone. Email responses rude and abrupt. Won't purchase from their website ever again. Overall a stressful experience.

If I could give 0 I would. Customer service is a joke. I ordered twice when products were on sale. Never received anything. No point ordering anything

Terrible customer service - returned a duplicate gift and after numerous emails and attempts to resolve via telephone (wait times shocking) with uninterested verging on rude advisors I eventually got a refund over 6 weeks after they received the goods back. I will never buy direct from them again.

Appalling company. Ordered a Genifique gift set in the black Friday sale. Weeks later it hadn't arrived. I contacted Lancome and they took weeks to respond. Eventually had to open a case with PayPal to get a refund. It turns out that the gift set was out of stock. I won't bother with this brand anymore and think I will try Dior instead.

This has got to be the worst company in the Uk. Do not buy from them. My wife ordered a gift set and waited more than 2weeks for delivery. My wife called today - they said it's out of stock. However they are still selling the same product on their website. Their customer service is absolutely shocking. They are very rude and unfriendly and never say SORRY.

They offer free delivery - but after TWO WEEKS still nothing. And they don't respond to email. A truly abysmal company to deal with. YOU HAVE BEEN WARNED.

I made an order Gift set with mascara and Gift set with parfume. Guess what, Gift set with parfume was not delivered. I received just one small parcel that contains mascara but no parfume. I got just one trucking number and when I put it so it says order delivered, but I received just one item. Nothing about it in my account, when I looked into order history. Contacted customer service, not sure about reply. Would not buy again something from their website. Shame that company like Lancome has such a bad standard of service! Never would buy again and would recommend my friends avoid their website.

I just had a very unhappy shopping experience from your Lancôme official website. I placed two orders ( order no LAC3983970 and LAC3983889 )on in the same time on Dec 14. I ordered the same product in these two orders. The orde LAC3983889 is free of charge delivery and another order LAC3983970 is a paid delivery. I can’t understand why it charged me 6.95GBP for the delivery for order LAC3983970 . After checking I found Lancôme website set the paid delivery at the checkout automatically. So if you don’t check carefully and to modify it, you will be charged 6.95GBP secretly. It is very ridiculous because finally, the two parcels for these two orders arrived in the same day and same time. So I feel very unsatisfied for this extra 6.95GBP I paid. I felt I was ripped off.

Some mascaras from premium brands claim to be the best but they’re rubbish (Mac, too faced, benefit)
Hypnose mascara is actually fantastic! My favourite mascara and I never thought I’d find a favourite!

Appalling service. I ordered a mascara for my mum's birthday, chased it up after 3 weeks as it hadn't arrived. It took 35 mins to answer the phone, then I was put on hold for 10 mins and cut off. Emailed and was told it had been sent. It hadn't. Emailed after another week and didn't ever receive a reply. So disappointed!

Awful customer service! Made an order on 4th November 2021, it hasn't arrived, I've been calling and emailing them for several weeks now, each time i am promised a call back or email by the relevant person! I am yet to receive this communication from them! It's now 15th December 2021.

I would give zero if I could! My serum arrived broken and all out! I have sent an email more than two weeks already and no reply. The lady picking up phone - no words!!! The worst customer service I have ever experienced!! My case is still not solved! So very disappointing

I would give it zero star if I could! Ordered a gift set a month ago and hasn't received either the order or a refund - tried emails and call and literally no one cared about what happened to the order except saying really busy times, your enquiry is in the queue etc. I was so shocked at the attitude of customer service and the lack of care of an order that the courier has never received for delivery (yet Lancome kept on giving me the tracking number). No acknowledge of email sent either so as a customer who never receives the order it's as if we have to beg for their precious attention. My absolutely worst shopping experience on every level but especially the atrocious lack of care of their so called customer service. Once I get my refund (if ever!) I'll never shop with them again and have my account with them deleted. Avoid at all cost.

Ordered an eyeliner which came with a free gift and samples. I received the gift and samples but not the actual eyeliner. I emailed them and they replied apologising for running out of gifts. I emailed saying I did receive the gift, but not the eyeliner and they said they would escalate it to another department. The other department finally emailed and said the eyeliner was out of stock when I order it and I’d get an automatic refund. This was two weeks later already and I’d not received any emails saying it was out of stock or anything confirming a refund. I emailed again and they said they were still looking in to it and they’ve ignored me ever since. Luckily I used PayPal so I made a claim( which they also ignored ) and I got my money back. Alway loved their products but I usually bought them at the counters but never again.

Rubbish service and wish I had looked on here before buying from this company. They took my money no order confirmation no despatch confirmation. Took ages to get a response to email which was only a standard email saying delivery 3-5 days for delivery this was after ten working days Then an email days later saying a tracking number and that they had tryed to deliver and it was being returned and would be refunded after another 14-21 days from it getting back. The tracking number didn’t work no attempts of delivery was made as someone in all the time so it feels lear thee was no order despatched. I feel robbed by a bunch of liars. Then they have the nerve to expect me to wait all that time for a refund. All I wanted was to treat myself after a very rough year.

I bought a Lancome mascara, but after a couple of weeks use, it broke and I could no longer us it. I was very disappointed and contacted their customer services. I received a reply from Entzi, who promised to come back to me with a replacement. Despite sending 3 further emails – I never heard from her again! Nor did I receive a replacement. Their customer service is absolutely terrible. Their products are expensive and this was a manufacturing fault which they need to take responsibility for.

I was worried that my order (advent calendar for my mother-in-law) wouldn’t arrive on time after reading some of the negative reviews here. So glad I took the risk! Not only was the parcel delivered on time, she said it was packaged well and they added in two free samples of Lancome products. It’s such a lovely advent calendar with a unique design!