Lovely item but they put wrong address on the package. Thankfully I was at home to catch the delivery guy at my neighbours trying to deliver my parcel. Not happy with their service Edited after the... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I ordered a pair of boots, Larizia shipped it next day via DHL. It only took 3 days from UK to Australia. The boots are beautiful with careful parking, but unfortunately it run big, I had to return it... もっと見る
企業が回答しました
I originally ordered my bag from Marc jacobs however, weeks past and my order didn’t ship. It was unavailable everywhere in the US.. so being skeptical I ordered from this site based in the UK.. my ba... もっと見る
企業が回答しました
When I ordered the bag, the terms were indicated "Tax and duties included" for the region "rest of Europe". Nevertheless I had to pay to DHL more than CHF 70 for taxes and duties. I never received an... もっと見る
企業が回答しました
企業情報
当該企業による記述
The ultimate destination for designer shoes & bags. Free shipping on all orders of £150 and above.
連絡先
34 Enfield Terrace, LS7 1RG, Leeds, 英国
- 07355000126
- customercare@larizia.com
- larizia.com
4.1
ほぼ満足
1047件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Outstanding customer service …
What a great refreshing online professional company.Ordered some Alexander Mcqueen boots got a great discount for signing up, Arrived very quick, but unfortunate they didnt end up suiting me.Returning them was so easy and professional with great communication they even phoned me which is so rare from experiences from Other online retailers who don't even have a phone numbers any more to call.I also got my refund almost immediately after I sent them back.I know definitely next time I want something from the designer brands that I will go straight to Larizia.
Thankyou Lariza !! Best shopping experience online😀
2022年9月26日
自発的なレビュー
Larizia からの回答
Hi Sarah,
Thank you for your review.
We're so glad you've enjoyed your shopping experience :) Such a shame the boots didnn't suit you, they're such a nice style!
We hope to see you online with us again :)
-Rachel.
Excellent service
2022年9月10日
自発的なレビュー
Larizia からの回答
Hi Shirley,
Thank you for the review.
We're so glad you've enjoyed shopping with us! 😊
-Rachel.
Larizia からの回答
Hi Ruth,
Thank you for the review.
We're happy to hear you're enjoying your new bag!
-Rachel.
Great service and a brilliant selection…
Great service and a brilliant selection of my favourite designers. Ordered my Alexander McQueen trainers love them! Fast delivery too
2022年9月7日
自発的なレビュー
Larizia からの回答
Hi Judi,
Thank you for your review.
We're so glad you've enjoyed shopping with us, and we hope that you're enjoying your new trainers 😊
-Rachel.
Fab company!
Fab company! Shoes came next day on one order even though I selected general delivery which was great, and on another order they upgraded my delivery to next day so I would get ahead of the bank holiday weekend. Their customer service is fantastic when needing to speak to someone. Returns were really easy (ordered multiple sizes of shoes) and they process the actual refund so quickly! Would 100% recommend and will be ordering from again
2022年9月2日
自発的なレビュー
Larizia からの回答
Hi Chloe,
Thank you for your review.
We're so glad you've enjoyed your shopping experience with us, and that you're happy with how fast we got your items to you!
We hope to see you online again soon 😊
-Rachel.
Fab company
My favourite bag / trainer company
100% excellent customer service
Would definitely recommend
2022年8月31日
自発的なレビュー
Larizia からの回答
Hi Lyn,
Thank you for another review.
We're so glad you enjoy shopping with us! 😄
-Rachel.
Larizia からの回答
Hi,
Thank you for the review, we're glad you enjoyed shopping with us 😊
-Rachel.
Great product and service
Great product. Great personal response in light of the delivery company ignoring my delivery date request.
thank you.
2022年8月26日
自発的なレビュー
Larizia からの回答
Hi,
Thank you for the review.
We're glad to hear you've enjoyed shopping with us and that we could help resolve the issue with the courier 😊
-Rachel.
First purchase from Larizia which can…
First purchase from Larizia which can be nervy as I didn’t know them. But great service and well packed shoes. No problem at all and would purchase from them again
2022年8月26日
自発的なレビュー
Larizia からの回答
Hi Elizabeth,
Thank you for your review.
We're so glad you enjoyed your first shopping experience, and we hope that you're enjoying your new sandals!
We look forward to seeing you online again 😊
-Rachel.
I wouldn’t give even a star have…
I wouldn’t give even a star have purchesed a pair of Alexander McQueen trainers from Lariza and the stiches is coming off. I have bought them one year and a month ago ,contacted the company but they asked me to cantact The brand directly as they are not able to help. They can look into purchases up to 1 year old and the trainers i have bought from their store are 1 year and 1 month.
Quite disappointed as you can not expect for the stiches to come off on a pair of expensive and luxury trainers which are used only occasionally.
I own different pairs of Alexander Mcqueen bought from flannels but i never had this issue .I can understand that the trainers can wear off with the time but not the stiches unless is a manufacture fault or the item i was sold is faulty.
2022年8月19日
自発的なレビュー
Larizia からの回答
Hi Krueza,
We're sorry you feel this way.
As explained clearly in our emails to you, we can only cover purchases within 12 months of your purchase. The brand had also informed us of this directly.
As you contacted outside of the 12-month warranty that we offer, we are not able to help you with your issue, though you are able to contact the brand directly for further help.
We apologise for any inconvenience that has been caused.
-Rachel.
Always the best experience shopping…
Always the best experience shopping here. Great deals
2022年8月19日
自発的なレビュー
Larizia からの回答
Hi Rauha,
Thank you for the review.
We're so glad you enjoy shopping with us :)
-Rachel.
Larizia からの回答
Hi Larry,
Thank you for your review.
We're so glad your daughter is happy with her new boots! :)
-Rachel.
Larizia からの回答
Hi Iain,
Thank you for your review.
We're so glad you've enjoyed shopping with us and that your wife is enjoying her new Birks :)
-Rachel.
Larizia からの回答
Hi Monika,
Thank you for your review.
We're glad you've enjoyed shopping with us and that you're happy with our customer service :)
-Rachel.
Well pleased
Delivered promptly and cheapest price for these Birkenstocks that I could find
2022年8月8日
自発的なレビュー
Larizia からの回答
Hi Janet,
Thank you for the review.
We're glad to hear you've enjoyed shopping with us :)
-Rachel.
So classy and chic!
The bag is what was described on the website when it arrived
So classy!
2022年8月6日
自発的なレビュー
Larizia からの回答
Hi Ollah,
Thank you for your review.
We're so glad you've enjoyed shopping with us and that you're happy with your new bag :)
-Rachel.
Larizia からの回答
Hi Lisa,
Thank you for the review.
We're glad you've enjoyed shopping with us :)
-Rachel.
Received my order in perfect time and I…
Received my order in perfect time and I just love my handbag.
2022年8月5日
自発的なレビュー
Larizia からの回答
Hello,
Thank you for the review.
We're so glad you've enjoyed shopping with us, and that you love your new bag. :)
-Rachel.
I received my boots in very quick time…
I received my boots in very quick time and they were packaged beautifully!
Sadly, I had to return them both as they didn’t fit, but I will definitely purchase from this company again. I was very impressed.
2022年8月5日
自発的なレビュー
Larizia からの回答
Hi Katrina,
Thank you for your review.
We're sorry to hear the boots didn't fit you, but we're glad you found our returns process simple :)
We look forward to seeing you online again.
-Rachel.
Amazing perfect
2022年8月5日
自発的なレビュー
Larizia からの回答
Hi Gizelle,
Thank you for the review.
We're happy to hear you've enjoyed shopping with us :)
-Rachel.
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