Renew2u レビュー 131

TrustScore 5段階評価の4

3.9

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち3の評価

Cost me money to end up staying at home waiting for a package for over two days and when I arrive the courier was very rude on customer friendly. I asked for letting me just use a story to push it fre... もっと見る

5つ星のうち5の評価

I've bought four items from renew2u and everyone of them works perfectly. Highly recommended the prices are excellent and everything has a 12 months guarantee. I have collected items and had items de... もっと見る

5つ星のうち1の評価

I purchased a B rate dishwasher. Wasnt bothered about the visible appearance. Because my house was under construction, I wasn't able to use the machine for a month. When I connected it to finally... もっと見る

企業が回答しました

5つ星のうち5の評価

Great price and service received on my purchase. Needed to change a delivery date and this was straightforward via email with prompt reply and change.

企業情報

  1. 電化製品店

当該企業による記述

Renew2U are the premium appliance refurbishment specialists. We work with a number of leading brands in the UK. Primarily looking after returns flows for these top brands our product is tested, cleaned and photographed to the highest standard giving you the customer the knowledge that you will get a quality product like if you bought it new!


連絡先

3.9

ほぼ満足

TrustScore 5段階評価の4

131件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 86%に回答しています

通常1カ月以上経ってから回答

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5つ星のうち5の評価

Great customer service

I ordered a fridge freezer which was damaged in transit, u contacted customer services they were quick to reply and gave me options I asked for a refund which was put back in my account,a great service I would recommend this company

2026年5月29日
自発的なレビュー
5つ星のうち1の評価

False advertising

This company sells by false advertising. You click on product price showing £198 when you go to next page price changes to £350.

2026年5月31日
自発的なレビュー
Renew2u ロゴ

Renew2u からの回答

Thank you for your review.

We are sorry to hear about your experience. We take pricing transparency very seriously and have not identified any issues where prices change between pages in the way described.

It is possible that you may have been viewing different grades or conditions of the same appliance, as we often stock multiple versions of a product with varying cosmetic grades, specifications or levels of damage, which can result in different prices being displayed.

We have not received similar reports from other customers, however we would be happy to investigate further. If you could contact us with details of the appliance you were viewing, we can review this and provide clarification.

Thank you for bringing this to our attention.

5つ星のうち5の評価

Great products excellent prices.

I've bought four items from renew2u and everyone of them works perfectly. Highly recommended the prices are excellent and everything has a 12 months guarantee.
I have collected items and had items delivered within a couple of days customer service is great and when I bought my fridge freezer they changed the doors round before delivery.

2025年11月20日
自発的なレビュー
5つ星のうち1の評価

No refund issued after returning Product

I purchased a B rate dishwasher. Wasnt bothered about the visible appearance. Because my house was under construction, I wasn't able to use the machine for a month. When I connected it to finally use it. It wouldn't flush the water out of it. I called for an exchange and there was nothing in the colour I purchased in stock. I was told when Renew2u will receive the dishwasher, I will receive my refund. It has been over three months now and I've tried to call over 50 times in different hours over numerous days and weeks with no answer. I assume this company has closed down and I have lost out on nearly £300.

The company who picked up the dishwasher was called Furdeco.

Order ref Web3394
Consignment Number: F4608696-5558

2025年12月30日
自発的なレビュー
Renew2u ロゴ

Renew2u からの回答

Thank you for your review.

We are sorry to hear about your experience. We would like to clarify that all refunds are processed in accordance with our terms and conditions within 7 working days of the returned item being received back into our warehouse.

We can confirm that Renew2U remains fully operational and we certainly would not expect any customer to be waiting three months for a refund once a return has been completed correctly. As your collection was carried out by Furdeco, we would like to investigate this matter further as there may be an issue with the return tracking or processing of the collection.

Please contact us with your order number and we will urgently review the status of the return and provide a full update.

We apologise for any frustration caused and look forward to resolving this for you.

5つ星のうち1の評価

Possibly the worst company I've dealt…

Possibly the worst company I've dealt with in years. Supplied a faulty unit (it happens). They said they would refund me with 5 days of them collecting it. What I actually received was a partial refund. They left a 7 month pregnant woman with no cooker. Even after this was explained they did nothing.

2026年4月12日
自発的なレビュー
Renew2u ロゴ

Renew2u からの回答

Customer sent back an item that was not faulty and under our terms as was accepted no fault found returns the cost is covered by the buyer. Customer raised a payment dispute with their bank who also ruled in our favour.

We are open fair and transparent from purchase through to warranty. If we are at fault and have a failed product we cover all costs for either an exchange or full refund if an exchange cannot be supplied. I am sorry you felt this was not a good enough service on this occasion through ebay.

5つ星のうち5の評価

Hello

Hello
I would like to leave a feedback for this company I ordered a condensed tumble dryer from them but it broke and I texted them right away and since my first text they guided me with some troubleshooting to try when I explained it still was not working they were very kind and understanding…nothing was too much hassle they got everything sorted in less than a week I had a new condensed tumble dryer delivered to my door they uplifted my old one and if anyone is thinking of ordering an electrical appliance I would one million percent advice for you to go th them ….i don’t think I would go anywhere else…….thank you for everything I really appreciate your time and great customer service I received…

2026年4月29日
自発的なレビュー

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