Lovely item but they put wrong address on the package. Thankfully I was at home to catch the delivery guy at my neighbours trying to deliver my parcel. Not happy with their service Edited after the... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I ordered a pair of boots, Larizia shipped it next day via DHL. It only took 3 days from UK to Australia. The boots are beautiful with careful parking, but unfortunately it run big, I had to return it... もっと見る
企業が回答しました
I originally ordered my bag from Marc jacobs however, weeks past and my order didn’t ship. It was unavailable everywhere in the US.. so being skeptical I ordered from this site based in the UK.. my ba... もっと見る
企業が回答しました
When I ordered the bag, the terms were indicated "Tax and duties included" for the region "rest of Europe". Nevertheless I had to pay to DHL more than CHF 70 for taxes and duties. I never received an... もっと見る
企業が回答しました
企業情報
当該企業による記述
The ultimate destination for designer shoes & bags. Free shipping on all orders of £150 and above.
連絡先
34 Enfield Terrace, LS7 1RG, Leeds, 英国
- 07355000126
- customercare@larizia.com
- larizia.com
4.1
ほぼ満足
1047件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Was so easy
Was so easy, ordered on line, paid, got e-mail straight away and I picked them up when had e-mail to say that order was ready for collection
2022年11月18日
自発的なレビュー
Larizia からの回答
Hi Janice,
Thank you for the review.
We're happy you've enjoyed shopping with Larizia.
-Rachel.
A-Star
Great Black Friday offer on a bag I had my eye on for a while. Fast delivery too and an option to split the cost with Klarna.
2022年11月25日
自発的なレビュー
Larizia からの回答
Hi Lucy,
Thank you for your review.
We're glad to hear you've enjoyed shopping with Larizia, and we hope you're enjoying your new bag!
-Rachel.
Fantastic customer service Ordered…
Fantastic customer service Ordered wrong size and contact was swift got correct size delivered without any returns.
Product excatly what I wanted at a great discount
2022年11月15日
自発的なレビュー
Larizia からの回答
Hi,
Thank you for your review.
We're glad to hear you've enjoyed shopping with us and that we were able to correct the order in time for dispatch :)
-Rachel.
Larizia からの回答
Hi Tina,
Thank you for your review.
We're glad you've enjoyed shopping with Larizia.
-Rachel.
Larizia からの回答
Hi Lucy,
Thank you for the review.
We're glad you've enjoyed shopping with Larizia.
-Rachel.
Larizia からの回答
Hi Kathy,
Thank you for your review.
We're happy to hear you've enjoyed shopping with us and we look forward to seeing you online again soon :)
-Rachel.
Excellent service once again
Excellent service once again. Fast delivery and love my shoes. Thank you
2022年11月14日
自発的なレビュー
Larizia からの回答
Hi Mariana,
Thank you for your review.
We're glad to hear you've enjoyed shopping with Larizia, and we hope you're enjoying your new A.McQueen trainers!
-Rachel.
Larizia からの回答
Hi,
Thank you for the review.
We're glad you've enjoyed shopping with Larizia.
-Rachel.
I am so disappointed
I am so disappointed. I received an item from them and after 20 days I decided to return. When I emailed customer service they kept telling me I was outside from the 28 day return window.
I was not! I ended up paying from my own pocket to return the item and they kept threating not to return my money if the item was used. Item was not used. I will never buy from them again.
2022年12月2日
自発的なレビュー
Larizia からの回答
Hi Loubna,
We're sorry for the experience you've had shopping with us.
Upon reflection, our calculations were incorrect when dating your return, though we are unsure why the return portal wouldn't allow your return.
Our intention was not a threat regarding the item being used, we were simply reiterating our terms for the return, as your initial email indicated that the item had been used.
Once we recieve the bag, a refund will be processed for you.
-Rachel.
Larizia からの回答
Hi Kathryn,
Thank you for your review.
We're glad you've enjoyed shopping with us.
-Rachel.
Great price, quick delivery, Simple Process
2022年11月21日
自発的なレビュー
Larizia からの回答
Hi Robyn,
Thank you for your review.
We're glad you've enjoyed shopping with us.
-Rachel.
Great item at a good price
Great item at a good price. The delivery was very quick.
2022年11月18日
自発的なレビュー
Larizia からの回答
Hi Alphoncina,
Thank you for the review.
We're glad to hear you've enjoyed shopping with us.
-Rachel.
Fast and efficient
2022年11月19日
自発的なレビュー
Larizia からの回答
Hi Rachael,
Thank you for the review.
We're glad you've enjoyed shopping with us.
-Rachel.
Slippers arrived very quickly and their…
Slippers arrived very quickly and their points system allowed me to get them at a much cheaper price! Would recommend.
2022年11月25日
自発的なレビュー
Larizia からの回答
Hi Gary,
Thank you for your review.
We're glad you've enjoyed shopping with Larizia.
-Rachel.
Excellent!
Amazing service from Larizia! I had had my eye on a particular Stella McCartney bag for while, and decided to search for it at a different retailer in case there was any Black Friday offers elsewhere. Sure enough Google brought it up on Larizia with a 35% BF discount. I had never heard of the company before so I checked it out to make sure it was legit and it definitely was. So I went ahead and placed my order at 11.36am on the Thursday, and two hours later it was dispatched! It was due for delivery the next day and sure enough it was delivered by DPD by midday on the Friday. Absolutely brilliant service! The bag is perfect and gorgeous. I'm so pleased I made this order and would definitely recommend Larizia to others. 5*****
2022年11月24日
Larizia からの回答
Hi Lucy,
Thank you for your review.
We're glad you've enjoyed your shopping experience with Larizia, and that you love your new bag.
-Rachel.
Honest
I loved the item and the packaging even though I was afraid that I wouldn't like it but it was a good experience but I recommend to make it easier for duties to pay next time because it will be easier to just pay it all in ones.
2022年11月24日
自発的なレビュー
Larizia からの回答
Hello,
Thank you for your review.
We're glad you've enjoyed your shopping experience with us, and your comments have been fed back to our shipment team.
-Rachel.
Be wary
I am not sure about the authenticity of this website, I've just received the delivery of a luxury handbag on sale for £1190 with no tags, it looks used and doesn't come with the manufacturer's branded box or packaging. The bag was placed in a dust bag and couriered in a lopsided dilapidated brown box, like something posted from a private seller on ebay.
I will be asking for a refund.
2022年11月29日
自発的なレビュー
Larizia からの回答
Hi,
We're sorry to hear about your experience shopping with us.
All of our items are 100% authentic and can be verified by each brand's own after-sales support team, who will be able to confirm that we are an authorised retailer of each brand.
All items are sent in the packaging provided by the brand, though whether this includes branded packaging like boxes depends entirely on whether we are sent the items in their own boxes. If branded boxes are not provided by the brand, they are packed in our own protective materials before being packed into a delivery box.
Our delivery boxes are brand new when an item is packed into them, however, we cannot guarantee that they will arrive in this same condition from the couriers, especially for parcels that go overseas.
We apologise again for the experience you have had with us, and a full refund will be processed upon our receipt of the item back in our warehouse.
-Rachel.
Fast efficient service
Fast efficient service - boots were as advertised & the price reduction was amazing. Would shop again.
2022年11月15日
自発的なレビュー
Larizia からの回答
Hi Catherine,
Thank you for your review.
We're glad you've enjoyed shopping with Larizia.
-Rachel.
Efficient
Fast delivery, easy return, quick refund. Shoes too small but next size up was sold out unfortunately. Will use this website again.
2022年11月4日
自発的なレビュー
Larizia からの回答
Hi Elisabeth,
Thank you for the review.
We're happy to hear you've enjoyed shopping with Larizia.
-Rachel.
Larizia からの回答
Hi Paola,
Thank you for your review.
We've glad you've enjoyed your shopping experience with us.
-Rachel.
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