larroude.com レビュー 

larroude.com からの回答

2025年12月8日

Hi Laura,

We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.

In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.

We truly regret the inconvenience and appreciate your patience and understanding.

Warmly,
The Larroudé Team

larroude.com からの回答

2025年11月28日

Hi Jenn,

We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.

In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.

We truly regret the inconvenience and appreciate your patience and understanding.

Warmly,
The Larroudé Team

larroude.com からの回答

2025年11月26日

Hi, Deb

We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.

In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.

We truly regret the inconvenience and appreciate your patience and understanding.

Warmly,
The Larroudé Team

larroude.com からの回答

2025年11月26日 に更新

Hi, Bethany

We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.

In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.

We truly regret the inconvenience and appreciate your patience and understanding.

Warmly,
The Larroudé Team

--------------------------------------------------------------------------------
Hi, Bethany


Thank you for sharing your experience, and we’re truly sorry for the inconvenience and delays you’ve faced with your order. This is not the level of service we aim to provide, and we understand how frustrating it must have been to experience multiple shipping issues followed by a longer-than-expected production timeline.
We’ve reviewed your case and confirmed that your replacement pair is now expected to ship by December 3. We will send updated tracking information to you as soon as it leaves our facility.
We also reached out to you directly to offer a solution and provide additional support.
Your feedback is incredibly important to us, and we’re committed to making this right. If there is anything further we can do, please reply to our email so we can assist you promptly.
Thank you for giving us the opportunity to resolve this.
Warm regards,
Larroudé Customer Care

larroude.com からの回答

2025年11月14日

Hi, Lexie <3

Thank you so much for taking the time to share your review with us — it truly means a lot. Your continued support is incredibly meaningful, and we genuinely wouldn’t be where we are today without amazing customers like you.
When you have a moment, could you please share your most recent order number? That will help me locate your account so I can send you a special thank-you in a separate email.
We appreciate you more than words can say!

Larroudé Team.

larroude.com からの回答

2025年11月3日

Hi Joselyn,

We’re truly sorry for your experience and completely understand how frustrating it must feel to have waited this long. This is not the level of service or communication we aim to provide, and we deeply regret that the process has been so disappointing.

We reviewed your communication history and confirmed that you reached out to us five times, and our team responded to each of your messages, providing updates and support throughout the process.

Your pair is currently in its final stage of production, and we’ve prioritized it for shipment as soon as it clears final quality control. We expect your order to ship by November 10, and you’ll automatically receive your tracking information as soon as it’s collected by the carrier.

We’ll also be reaching out to you by phone to better understand how we can move forward with your order in the best possible way.

Thank you again for your patience and understanding — we truly appreciate it.

Warmly,
Larroudé Team

larroude.com からの回答

2025年10月30日 に公開

Hi, Andrea!

We’re truly sorry for the delay and this experience, Andrea. What you went through doesn’t reflect the level of care and transparency we strive to provide.

After carefully reviewing your case, here’s a clear timeline of what happened:
1️⃣ September 25: You first reached out regarding your Harrington Loafer Hi pre-order (Order #LARR251097).
2️⃣ September 29: Our agent Abby replied confirming your order status and providing an estimated shipping date of October 12, along with a promise to send tracking information once the item shipped.
3️⃣ September 29 & October 13: You followed up for updates. Our system sent automatic responses explaining that you needed to reply to that same thread to reach an agent directly. Unfortunately, this can sometimes delay routing to the correct queue — which is what happened here.
4️⃣ Monday: Our customer care agent, Steph, spoke with you by phone and processed your refund request immediately. A confirmation email was sent right after, showing your order had been canceled and the refund was issued back to your original payment method. Depending on your bank, refunds typically appear within 3–5 business days.

We sincerely apologize for how difficult it was to reach us and for the lack of clear communication while your order was delayed. The delay occurred because this style was part of a pre-order batch that required additional production time, and we should have done a better job keeping you informed throughout the process.

We’re continuously improving our systems — including better automation handling and faster human responses — so that experiences like yours don’t happen again.

If there’s anything more we can do to make this right, please don’t hesitate to reply here or to your last email thread. We’d love the opportunity to regain your trust.

Warmly,
Larroudé Team

larroude.com からの回答

2025年10月23日

Hi RM,

We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.

In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.

We truly regret the inconvenience and appreciate your patience and understanding.

Warmly,
The Larroudé Team

larroude.com からの回答

2025年10月23日

Hi Denise,

We’re so sorry for what happened and completely understand your frustration.

There was an inconsistency in our production schedule that unfortunately delayed your order. We’re actively growing our production and support teams to make sure delays like this don’t happen again.

Your refund was processed this morning, and you should have received an email with all the details.

Please note that our system sends an automatic message asking customers to reply if they still need help. We want to reassure you that every message you sent was received and answered by our team.

We truly regret the inconvenience and appreciate your patience and understanding.

Warmly,
The Larroudé Team

larroude.com からの回答

2025年10月13日

Hi Cr,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.

In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.

We also want to reassure you that our products are crafted with great care and high-quality materials, and we stand by their craftsmanship. That said, your feedback is very important to us, and we would like to investigate what went wrong both with your shoes and with the service you received during the return process.

Thank you for bringing this to our attention — we want to make it right.

Warmly,
Larroudé Team

larroude.com からの回答

2025年10月14日 に更新

Hi Alexia,

We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.

In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.


----------------------------------------------------------------------

Hi Alexia,
We’re truly sorry for your disappointing experience and understand your frustration regarding the price change and communication.
Our records show that we responded to your inquiry on October 1 as soon as your message reached our support team. By that time, the sale had already ended, and you requested to cancel your order. Our agent then informed you that the item had already been shipped, so the cancellation could no longer be processed. However, the agent did not state that a price match was impossible due to the shipment — only that the cancellation was no longer available once the order was in transit.
Following that, you requested to return the item, and on October 2 we promptly sent you detailed instructions on how to initiate the return for a full refund.
As of today, we haven’t received a return request through our portal, but you’re absolutely welcome to initiate one at any time. Once the item is received back at our facility, your refund will be processed promptly and in full.
We truly appreciate your feedback and the opportunity to clarify this matter. Our goal is always to be transparent, fair, and supportive, and our team remains available to assist you with your return whenever you’re ready.

Warmly,
Larroudé Team

larroude.com からの回答

2025年10月1日

Hi, Ramona!

We completely understand your frustration, and we sincerely apologize for the inconvenience this caused. From the moment of your original order through the exchange process and the unexpected production delay, we know the situation fell short of your expectations—and ours.
As soon as you reached out, our team responded right away to inform you of the delay, and when you requested a refund and to escalate the matter, we ensured your order was cancelled and the refund processed as quickly as possible. We know this still doesn’t make up for the inconvenience and disappointment, and we take your feedback very seriously.
We are actively working on improving our customer experience, especially by being more transparent about order status and proactive in communicating any potential delays. Your feedback is invaluable in helping us do better, and we are grateful you took the time to share it.

Larroudé Team

larroude.com からの回答

2025年9月24日

Hi Beth,

We’re so sorry to hear about your experience and truly regret the disappointment this pair of sandals caused. The situation you described is not reflective of the quality we stand behind at Larroudé.

Many of our styles come with a protective plastic film on the sole to prevent damage to the natural leather before wear. It’s important to peel this off before your first use, as wearing the shoes with the film still on can unfortunately cause the sole to shred or fray. In those cases, we can’t take responsibility for the damage.
We take pride in the craftsmanship of our shoes and want every customer to feel confident in their quality.

Warmly,
Larroudé Team

larroude.com からの回答

2025年9月17日

Hi Sandra,
Thank you so much for sharing your experience and for your patience while waiting for your Stella Mule to arrive. We’re thrilled to hear you love the design, comfort, and packaging details — it means a lot to us to know that the final product met your expectations.
That said, we truly apologize for the longer-than-expected delivery time.
We’re grateful for your kind words about our customer service responsiveness, but we’re committed to improving transparency so that our customers feel fully informed throughout the process.

Thank you again for your feedback and for giving us the opportunity to make this right — we hope your Stella Mule continues to bring you joy with every wear!

Warmly,
Larroudé Team

larroude.com からの回答

2025年9月12日

Hi, JP

We’re very sorry to hear about your experience and want to clarify what happened with your order.
When you send us an email, you automatically receive a reply from our system. In bold, right at the top, it states: “To speak to a live agent, please reply to this message.” This step is required to open a ticket with our customer care team. Without that reply, the system considers the case resolved and automatically closes it.
In your case, although we did not receive replies that would open a ticket, our team still noticed your concern and responded to your first email (sent on a Saturday afternoon) by Sunday morning. You then emailed again on Monday afternoon, and we responded on Tuesday afternoon. You emailed again that same Tuesday, and our team replied within 10 minutes. Based on this, it seems our responses may not be reaching your inbox.
We emailed you to let you know your order had a slight delay but would ship by the end of this week—which it did. Your order shipped today, and you’ll shortly receive an email with your tracking number.
We fully respect consumer protection laws and your right to clear communication and timely delivery. If you would like us to provide all records of these email exchanges and updates, we’ll be happy to share them directly with you (Trustpilot unfortunately does not allow attachments). Please feel free to contact us again and double-check your spam or promotions folder to ensure you receive our replies.
We truly regret the frustration caused and thank you for your patience.

Warmly,
Larroudé Team

larroude.com からの回答

2025年9月12日

Hi Carrie,

We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.

In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.

We also want to reassure you that our products are crafted with great care and high-quality materials, and we stand by their craftsmanship. That said, your feedback is very important to us, and we would like to investigate what went wrong both with your shoes and with the service you received during the return process.

Thank you for bringing this to our attention — we want to make it right.

Warmly,
Larroudé Team

larroude.com からの回答

2025年9月4日

Hi Marina,

Thank you for sharing your feedback. We reviewed our records carefully, including every interaction we had with you regarding this order, and would like to clarify what happened.
Your order was placed in the morning, and you reached out to us a few hours later asking to cancel it. As stated in our store policy, in-stock orders are processed within 3 minutes — once processing begins, the picking and packing process starts right away, and unfortunately we are unable to cancel at that stage.
Your order contained three items, one of which had a shipping estimate of 2–3 weeks (meaning it was not in stock at the time of purchase). We processed the refund for the pre-order item that had not shipped, and also sent you the instructions to return the other two items.
When the return was received, our system was not able to process the refund automatically, as the request was submitted for the full order amount (including the item that had already been refunded separately). This caused a mismatch in values. In situations like this, had you reached out directly, we would have gladly adjusted the refund manually for you.
However, since a chargeback was initiated with your card provider, we were unable to issue a refund from our side — at that point, the funds are held by your payment provider, and it becomes their responsibility to process and return the amount to you.
We want to assure you that our practices are transparent and in line with consumer law. Our priority is always to resolve these situations fairly, and we remain available to provide your bank with any documentation needed to complete their review.

larroude.com からの回答

2025年8月29日

Hi Jessica,
To assist you as quickly as possible, could you please share your order number typically begin with LARR, so if you have that information, it would be very helpful for us to locate your purchase and provide a solution.

We’re here to help and will make sure your case is handled with priority.

Warmly,
Larroudé Team

larroude.com からの回答

2025年8月29日

Hi Mich,
To assist you as quickly as possible, could you please share your order number typically begin with LARR, so if you have that information, it would be very helpful for us to locate your purchase and provide a solution.

We’re here to help and will make sure your case is handled with priority.

Warmly,
Larroudé Team

larroude.com からの回答

2025年8月26日

Hi Lauren,

To assist you as quickly as possible, could you please share the email address used in your order? Our order numbers typically begin with LARR, so if you have that information as well, it would be very helpful for us to locate your purchase and provide a solution.

We’re here to help and will make sure your case is handled with priority.

Warmly,
Larroudé Team