Donât buy anything there!! They are a total scam, selling overpriced shoes with no way to return and the shoes are uncomfortable and customer service sucks!
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Donât buy anything there!! They are a total scam, selling overpriced shoes with no way to return and the shoes are uncomfortable and customer service sucks!
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I've called and waited on the phone for hours and no one has picked up. I've emailed and no one has picked up. I ordered an in-stock shoe and they aren't shipping it nor sending any shipment informati... ãã£ãšèŠã
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I was never delivered a package and they wont refund me so I am stuck paying for shoes that I did not get. I got it thru the shop app so no refund. What a scam. Never buying from them again. Th... ãã£ãšèŠã
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Purchased a pair of kitten heel sandals from United Apparel Liquidators (UAL). They had never been worn, were display shoes. They still had plastic and stickers on the bottom and no signs of wear. I w... ãã£ãšèŠã
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I ordered some boots from Larroude earlier this summer. When I received them, I discovered that they did not fit so I returned them. My return was assigned a tracking number. When I access the tracking number I am shown that the boots were received on July 14th, over a month ago. I have yet to receive a refund. Whenever I call the customer service number I fail to get anyone. I have sent numerous emails to the email provided and have never gotten any response. I have done a lot of online shopping and this is the worst experience I have ever had with trying to get refunded for a return. The shoes that this company sells are beautiful, but I do not plan on ordering from them ever again.

larroude.com ããã®åç
Very disappointed with the service of this company, first time purchase received 2 different sized shoes, they are not even close, a size 9 and size 11. Emailed them as soon as they arrived, with photos of the mismatched shoes and have not had a response back from them in over 2 weeks.
Looks like they take your money and don't care after that.
The order number is LARR207233, I can not add the email address in the review

larroude.com ããã®åç
I pre ordered a pair of shoes on May 15 2025 and the website stated that shipping would start in mid June. July 4th I still hadnât received the shoes so I reached out and was told my shoes had shipped but I never got the tracking number. I reached out again July 15 and finally got a tracking number.
The shoes finally arrived on July 28th and they didnât fit (after I followed their recommended sizing guidelines) so I had to exchange and I sent them back right away on July 30th. I reached out today on August 12 to ask when they will be shipped because the website stated 2 weeks and I was told they wonât ship until early September. Yet if you go on their website and you look at the exact shoes I ordered it says âships out in a weekâ.
Donât order from this company unless you want to wait 4+ months to get your issue resolved. I needed these shoes for an upcoming event. Their website shipping times are not correct and they should be informing customers instead of tricking you into buying.
They offered me 50% off a new pair of shoes but I already ordered another pair of shoes from a different company and will likely be returning both pairs from Larroude or I may just cancel my order unless they are able to resolve my problem.

larroude.com ããã®åç
Terrible decision to buy Larroude flats Itâs been 3 months and still no shipping confirmation.

larroude.com ããã®åç
I received my order after several weeks and the minute I opened the box, a toxic smell came out. I imagine it was some sort of dye because they were navy suede. I immediately applied for a return and sent back right away. A few weeks later, the shoes came back because they were undeliverable with no forwarding address. I even had to pay $10.70 for the post office to give me the return. I went back to the post office with the same label because I tried to contact customer service, but the queue must be so long that they replied if you send another message you go back to the bottom of the list. These are $200.00 shoes! I expect excellent customer service! I ordered a second pair at the same time as the first, and they have yet to arrive. I wanted to cancel the order because they are the same blue suede. They are out for delivery according to my email. Just so frustrated.

larroude.com ããã®åç
This was my first order at Larroude'. I purchased a pair of Ricky boots in blue suede and when I opened the box I've seen two long scratches on the left boot and something that seems to be a spot or stain on the top of the right boot. Really? Why I was sent a damaged item that I can't return? Is this the quality you are praising on TV? I'm really pissed, especially because the scratches you can see well on the blue suede. I contacted the customer service and got an automated reply saying that they will get back to me. I hope so. So much advertisement for this brand, maybe they should better take care of their customers. I have several Larroude shoes purchased at Marshall's and half of them I had to return because extremely uncomfortable. Now I hope they have a solution for this, since the item is out of stock I want to be able to return it for a refund. They got back to me saying I can exchange but the shoe is out of stock and I can't exchange. Am I supposed to keep it as it is? At least they should offer a discount, a serious company does this. According to them the issue is solved by offering exchange for a product that is sold out or any other style that would cost me additional money? No thanks,I will keep my boots as they are and the next time I'll check .Marshalls or TJmaxx, they don't have all the styles but you can get great deals on Larroude shoes and if there is an issue they know how to address it.

larroude.com ããã®åç
I would give zero stars if that were an option. There may as well be no customer service because there is no response via WhatsApp or email. I placed an order twice and donât hear back for a couple weeks until I send messages after messages.

larroude.com ããã®åç
Nothing good about them. Shoes looked cheap and felt even worse. Put more money into your products instead of scamming people with beautiful social media and marketing photos.

larroude.com ããã®åç
Took forever. Worst part was the quality of the sandal was terrible. It truly looked like and felt like a counterfeit! Please beware when ordering online.
BTW⊠this is the first negative review I have ever taken the time to write.

larroude.com ããã®åç
I purchased a pair of shoes and I am just trying to get an order number to exchange the shoes as they are too small, which isn't on any of my e-mails and support is completely unresponsive. I got one e-mail back with basic FAQ's which I had already exhausted prior to sending the email. I have called no response and no way to wait on hold. Very frustrated with the level of support after spending so much money on a pair of shoes.
I am looking for my order number to be able to make a return - the e-mail was jennifer.casey @cox.net Any help you could provide would be wonderful. Thank you!

larroude.com ããã®åç
Im pretty bummed with my experience here. Like everyone else, I was gifted these from my mom on preorder and it took 3 months to arrive. However, I was excited to try them! After finally arriving, Within 3 weeks and just a few wears the sole of the shoe had detached. $300. And like everyone else, the customer service team has stopped responding to my motherâs emails. We will happily return and take store credit, but a $300 pair of shoes needs to last more than a few wears, especially after a 3 month wait!!!!
Edit: they issued a refund. Thank you!

larroude.com ããã®åç
I ordered a pair of boots as a gift on July 3rd. A) they havenât shipped b) I have now emailed them 3 times. Ig messaged them twice and left a voicemail and no one has responded. (I am simply trying to make sure that they donât include any pricing information the packing slip since itâs a gift). I will absolutely never order from them again!

larroude.com ããã®åç
Absolute worst company. I purchased a pair of boots from the app, and wished to return them. They told me they were final sale, and I sent screenshots from the app (which had no final sale markings). Of course, once I sent screenshots, customer service became unresponsive. I will challenge with my CC company, and also keep an eye on the 2 other pairs I ordered.

larroude.com ããã®åç
Beware - do not order from this company. Unfortunately my experience is similar to other users. Ordered shoes for 2-day shipping, multiple inquiries later and no response. The shoes arrived 5-6 days later, after the event I needed them for. The website is now saying they are ineligible for return, but they were not final sale and nowhere did it say they could not be returned. Multiple inquiries have gone nowhere. I will have to challenge this with my credit card company.

larroude.com ããã®åç
I ordered a pair of shoes from Larroudé with a stated 7â14 day shipping window. After multiple follow-ups (3 of which went unanswered) over the course of 2 weeks and no proactive updates, I just found out they may not even ship until after Iâll need them for an event. Despite the price point and brand reputation, the customer service and communication have been incredibly disappointing. I expected better.

larroude.com ããã®åç
I preordered shoes on March 30th and then contacted Larroude on May 14 by e-mail and was assured that I would have the shoes by June. It is now June 20 no shoes they do not answer e-mails or phone calls. I am now going to have my credit card company go after them so I can get my account credited. DO NOT PREORDER from this company.

larroude.com ããã®åç
No response whatsoever from customer service. Iâve been trying to reach them by email for a month and no response. Placed my order beginning of April said it was going to be delivered in two weeks and itâs been two and a half months. This company is a scam!

larroude.com ããã®åç
The actual worst.
Preordered shoes and checking in on their ship status was more work than baking sourdough. You're doing all the checking and the Larroude customer service team (really, that whole title should be read in air quotes) is sitting there like a loaf. On the plus side, I can see turning their emails into a "drink every time you hear the phrase 'rest-assured'" party game. On the negative side, these shoes are only great if you like the idea of shoes but not actually having them. I'd rather let Chuck Norris punch me in the face than attempt to buy anything from this cruel joke of an ecommerce site again. 0 out of 100, would not recommend, no thank you very much.

larroude.com ããã®åç
Bought a shoe March 18, said it would ship Late April..Now they said May 21. Now no response to emails as that date has passedâŠ350 dollar shoes and no responseâŠNow I have to reverse the charges..spring shoeâŠdonât want to get it at the end of summer..

larroude.com ããã®åç
I bought an expensive pair of shoes with a due date two months out. No news from them when the due date came and went. No response over email after contacting them regarding it. Until I threatened to cancel credit card payment. I got a prompt response saying my amount was refunded since they canceled my order. No explanation why. Itâs a scam. Do not buy from them.

larroude.com ããã®åç
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