Lastiminute レビュー 

What a waste of space this lot are. I tried to change my hotel booking to a cheaper hotel and they wanted to charge me £1100 for doing it! I cancelled my entire trip losing a lot of money, but I will never deal with this lot ever again. Total charlatans who hide behind AI robots. Don’t ever book with this lot.

Plus jamais avec ce site!! Madame, Monsieur,

Je vous adresse une réclamation concernant la location de voiture réservée par l’intermédiaire de Lastminute.com, pour un montant de 160 €.

Tout d’abord, il ne nous avait pas été clairement indiqué que l’agence de location ne se trouvait pas directement dans l’aéroport. Nous avons donc perdu beaucoup de temps à chercher le comptoir avant de comprendre que l’agence était située à l’extérieur.

Lorsque nous sommes finalement arrivés sur place, l’employée nous a demandé une caution de 1 450 €. J’ai immédiatement augmenté le plafond de ma carte bancaire, mais celui-ci ne pouvait atteindre que 1 200 €. J’ai alors proposé plusieurs solutions pour régler les 250 € restants :

un paiement en espèces ;
un paiement par chèque ;
l’utilisation de la carte bancaire de mon épouse.
Toutes ces propositions ont été refusées, sans qu’aucune solution commerciale ou arrangement ne nous soit proposé. Nous avions pourtant les moyens de régler la totalité de la caution demandée.

Face à ce manque total de souplesse et de volonté commerciale de la part de votre partenaire, nous avons été contraints de quitter l’agence sans véhicule et de louer une autre voiture auprès d’une autre société, occasionnant des démarches, une perte de temps et des frais supplémentaires.

Je considère que les conditions essentielles relatives au lieu exact de prise en charge du véhicule et aux modalités particulièrement strictes de dépôt de la caution n’étaient pas suffisamment clairement présentées lors de la réservation.

La prestation réservée et payée n’ayant finalement pas pu être effectuée, je vous demande le remboursement intégral de la somme de 160 €, dans un délai maximal de huit jours à compter de la réception de la présente réclamation.

Je vous remercie de procéder au remboursement sur le moyen de paiement utilisé lors de la réservation et de me confirmer rapidement sa prise en compte. Sans réponse satisfaisante dans ce délai, je me verrai contraint d’engager les démarches nécessaires auprès des organismes compétents afin de faire valoir mes droits.

Dans l’attente de votre retour rapide,

Cordialement,

Jean-Baptiste Emeric
Numéro de réservation :

ID Booking : 3293529484

Date de la réservation : 13 août 2026
Agence de location : OK Mobility – Aéroport de Dubrovnik

Pacchetto volo + hotel prenotato per 3 persone (Edimburgo, 29 giugno – 6 luglio). A pochi giorni dalla partenza ci siamo accorti che mio figlio di 4 anni non era in possesso del passaporto, obbligatorio per l'ingresso nel Regno Unito. Ci siamo immediatamente attivati richiedendo la procedura urgente in Questura, ma i tempi tecnici di rilascio non hanno permesso di ottenere il documento in tempo. Una situazione oggettiva, documentata, che coinvolge un minore.

Ho contattato lastminute.com spiegando tutto e allegando la documentazione della Questura, chiedendo anche solo un voucher come gesto commerciale. Risposta: rifiuto automatico in poche righe, nessuna valutazione del caso specifico.

Ho quindi inviato un reclamo formale scritto, con richiesta di risposta entro 7 giorni lavorativi. Sono passati 11 giorni: nessuna risposta.

Non chiedo l'impossibile: capisco che le tariffe non rimborsabili esistano. Ma ignorare completamente un reclamo formale che coinvolge un bambino di 4 anni e una causa documentata non è una politica commerciale accettabile.

Ho aperto un fascicolo presso il Centro Europeo Consumatori (ECC-Net). Spero che almeno questo canale porti a un confronto serio.

J'ai reservé un voyage le 25 juin 2026. J'ai pris une option à 12 euros par personnes donc 48 euros pour avoir le droit de ne payer qu'un acompte. J'ai été prélevé de cet acompte le 26 juin. Et du reste le 28 juin soit 2 jours après...Je me suis retrouvé à découvert...48h delai pour payer le solde à 48 euros. J'ai cherché à appeler un eventuel service client...ca n'exsite pas. Seulement un CHAT. J'ai tenté le CHAT on me dit que les dates de prélèvements étaient annoncées ce qui est faux et j'ai eu un refus catégorique de remboursement et le comble la personne a stopé le chat en répondant plus...
A éviter donc une arnaque. Espérons que nous n'aurons pas de problème pendant le voyage car nous n'avons aucun recours ni interlocuteur...

"Recientemente gestioné mi viaje a Oporto con lastminute.com y no puedo estar más satisfecho. Reservé un paquete de vuelo + hotel y la experiencia fue fluida desde el primer momento. El proceso de reserva es intuitivo, los precios son muy competitivos y no hubo ningún tipo de sorpresa negativa durante el viaje. Es una opción muy fiable y profesional para quienes buscan comodidad y buen precio. ¡Sin duda repetiré en mi próxima escapada!"

Toujours aucune nouvelle de mon courrier envoyé il y à déjà 6 mois concernant un dédomagement sur la compagnie Royal Air Maroc. Meme pas un mail pour accuser sa bonne récéption!!

1 STAR is far too good should be MINUS 5 STARS

They demand money and use underhanded techniques such as you can't get a booking ref till you pay us £xx. Technically Blackmail.
We dooked a holiday for March23 in Nov22 and realised with in a few days that the dates clashed (after we booked it). That's when the problems started. The Agent managed to cancel the hotel but the flights are "NON REFUNDABLE" "NON CHANGEABLE" and could not tell us the balance until the hotel cancellation had been processed. This took till Jan 22. Mid Jan 22 we started to ask about the flights (by this time they had billed us £397). It has taken to the mid of Feb to get that information. We are now being threatened with Court Action as we now OWE an extra £91 as a Penalty as we ask about the cancellation. We paid £397.19 for Flights (we can't use them) and they now want us to forfeit £374 (the cost of flights) then pay an additional cancellation fee of £110.

We called them back and advised them we would use the flights (which are fully paid) and they now insist that the cancellation fee is still due and they will take us to court.

Last minutes website shows that everything is paid in Full. So not sure where they are getting this £91 demand from.

All I can say is "bring it on" I would like to see the justification for the charging of this cancellation fee when we advised we wouldn't cancel. I have to be polite here so I have not said what I think about this company but I will go to court if I have to.

I bought a package (hotel + fly). The hotel review was so bad that I changed the hotel. ( misleading advert) . I search for a new hotel.( i gave to lastminute.com a list) . They used booking.com to book a new room, (the price when from 56 to 163) and never refund the price of the hotel that come with the package.
WHAT I HAVE LEARNED. 1) NEVER USE LASTMINUTEC.OM
2) IF YOU HAVE A REFUND TAKE THE MONEY EVEN IF YOU LOSE 30%

I booked flights and hotel to Amsterdam on Sunday 7/11/21 with last minute.com Within 20 minutes of making the booking I needed to cancel the trip and did so via my booking page on the website.
I called the next day to confirm I would receive a refund to be told I was not entitled to any refund, as easyjet do not give refunds. After checking, Easyjet do have a cancellation policy, if you cancel the flight within 24 hours of booking you get a full refund. Have last minute cancelled my flight and kept my money? They also told me to approach the hotel myself and request a refund. So I have to I had approach the Hotel myself but not easyjet – this does not make any sense. The customer service agent then hung up the telephone. I have since called 6 times and every single time the customer service agents have hung up on me, !
I cancelled within 24 hours of making the booking, the message on my booking page stated “we have received your request to cancel please note that due to large amounts of issues, it may take us longer than usual to process your request. We kindly ask that you refrain from contacting us by phone” I cannot locate a valid email address and have no other way of contacting them. I have reported them to CMA and ABTA

This company is a fraud company. They don't keep promises and never return your money. They sold me a ticket with an additional package that guarantees a refund, but I couldn't reach them at all. The girl that answered the phone did nothing but say that she will forward my inquirer. It's almost impossible to reach them on the phone, and there is no mail address that you can contact. Please, don't buy anything from lastminute.com! Find some reliable companies elsewhere. Save your nerves and save your money!

Pessimo inutile scandaloso mi chiedo come un servizio del genere che frega i clienti possa essere legale

Pessimo servizio
fanno pagare per spostamenti di voli che sono sono flessibili e quindi non dovrebbero avere costi, si rifiutano di rimborsare voli che sono cancellabili, ti chiedono costi aggiunvi per correggere mispelling (86 euro)
uno scam

I'm very disappointed in LASTMINUTE . COM the way they do not gave any assistance to my request.
my Booking ID : 1026139747 Aug 25 Asuncion - Sao Paulo .

Latam airline asked me to change the name and the surname position as according them is wrong .

Therefore I tried to do that using my LASTMINUTE . COM .
As been almost 2 weeks and there is no action from LASTMINUTE . COM and my fly is coming soon as today is already the 19 of August and I'm schedule to fly on the 25 of August .

Hope there will be an action as soon as possible as I'm very upset the way LASTMINUTE . COM is taking care of my request .

Regards