Latelita からの回答

2025年6月12日

Hi Jane
Wow—what a wonderful review to receive! Thank you for your kind words and continued support. We're so happy to hear that you love your pieces and appreciate the care and ethics behind what we do. We can’t wait to help you find the perfect showstopper for your next big event!

With heartfelt thanks,
The Latelita Team ✨

Latelita からの回答

2025年6月12日

Dear Victoria,
Thank you so much for your kind words and for being a loyal customer! We’re delighted to hear you’ve enjoyed both the experience and the jewellery. We know choosing can be tricky with so many treasures, but we’re always here if you need help deciding! Your support means the world to us.

Warm wishes,
The Latelita Team ✨

Latelita からの回答

2025年6月12日 に更新

Dear Julien,
Thank you so much for your lovely review! We’re so glad to hear your niece loved her necklace and that everything—from the quality to the packaging—met your expectations. It means a lot to be your new go-to jewellery shop, and we can’t wait to welcome you back again soon.

Best wishes,
The Latelita Team ✨

Latelita からの回答

2025年6月12日

Dear Antonia,
Thank you for such a glowing review! We’re over the moon that you had a great experience with us—from the service to the packaging to the jewellery itself. We’re especially happy you noticed the recyclable packaging—it’s something we’re really proud of. Can’t wait to welcome you back for more sparkle soon!

With thanks,
The Latelita Team ✨

Latelita からの回答

2025年6月3日

Dear LC,
Thank you so much for your kind words and continued support! It truly means the world to us to know that you love your Latelita collection. We take great pride in our quality, designs, and presentation, so your feedback puts a big smile on our faces. We're honoured to be part of your jewellery box and can’t wait to delight you with more beautiful pieces soon!

With heartfelt thanks,
The Latelita Team

Latelita からの回答

2025年6月3日

Hi Michele,
Thank you so much for your lovely words! We’re thrilled to hear you’re enjoying your new pieces — we design every item to feel special, so knowing they’ve made a statement in your collection means everything to us. Your support is truly appreciated, and we can’t wait to keep bringing you more treasures you’ll love!
Warmest wishes,
The Latelita Team ✨

Latelita からの回答

2025年6月3日

Querida Emma:
¡Gracias por tus amables palabras! Nos alegra mucho saber que te encanta tu anillo y que disfrutas de la calidad y el valor de nuestras joyas, ¡especialmente durante nuestras rebajas! Significa mucho contar con tu apoyo y nos alegra mucho que las piezas de Latelita hayan encontrado un lugar en tu colección.
Con agradecimiento,
El equipo de Latelita 💫

Latelita からの回答

2025年6月3日

Hi Emine,
Love, love, love this review — thank you! We’re so happy to be your go-to for special occasions and even happier to hear our team could quickly sort out the delivery issue for you. Your support means everything to us, and we can’t wait to be part of your next celebration!
With heartfelt thanks,
Stephen and all the Latelita Team ❤️

Latelita からの回答

2025年5月28日

Dear Sharon,

After a thorough review of your case, we have determined that the item in question was purchased as a gift from Wolf & Badger stores in 2022 for £175—over three years ago. You contacted us in May 2025, stating that you had worn the earrings a maximum of 15–20 times and that a stone recently dropped. You requested a replacement under warranty.

As we informed you, our warranty covers LATELITA pieces for a period of six months from the date of purchase. Your item is clearly outside this warranty period, which expired long ago. Despite this, we offered you a fair and reasonable solution through our repair service, which is available for all LATELITA pieces. For a standard fee of £30—including two-way postage with prepaid labels provided by us—we would attempt a repair. If a repair is not possible, we would issue a complete replacement.

Your review, as it stands, contains inaccurate statements and misrepresents your experience with us. It is unfair to suggest that we have not offered you a resolution. In fact, we have gone above and beyond what is required under the terms of our warranty.

We urge you to reconsider your review and amend it to accurately reflect the situation. Unfounded or misleading statements negatively impact our reputation and can mislead potential customers.

Thank you for your attention.

Latelita からの回答

2025年6月3日

Dear Mary,
Thank you so much for taking the time to leave such thoughtful feedback — especially as someone who rarely leaves reviews! We're so glad the earrings made a great gift and that everything from the packaging to the quality impressed you. We truly appreciate your support and look forward to welcoming you back again soon!
Warm regards,
From all of the Latelita Team ✨

Latelita からの回答

2025年5月13日

Hi Paul,

Thanks so much for your kind words. I'm really pleased to hear the earrings went down well and that delivery met expectations.

Appreciate you taking the time to leave a review!

Best,
Stephen
Customer Care Team

Latelita からの回答

2025年5月28日

Thank you for your feedback. We’re sorry to hear that you were not satisfied with the quality of the earrings. All of our pieces are handcrafted with high-quality materials, and we stand behind our craftsmanship.

We would like to clarify that there are no tariffs on jewellery items, so the price increase is not related to tariffs. Rather, the increase is due to exchange rate fluctuations, as our prices are determined in GBP, and recent political instability has affected the USD pricing.

We respect your decision to return the item. If you need any assistance with your return or have further concerns, please don’t hesitate to contact our customer service team.

Thank you for your understanding.

Latelita からの回答

2025年5月2日

Hi Adrian,

Thank you so much for your lovely message! We're really happy to hear that you’re enjoying your green earrings – and even more thrilled that they lived up to expectations. It means a lot to us that you took the time to share your thoughts.

Also, please pass on a big thank you to your sister for giving us a try – we’re so glad she’s loving the Gatsby Ring!

We truly appreciate your support and kind words. Looking forward to welcoming you back again soon.

Warm regards,
Stephen
Latelita Customer Care Team

Latelita からの回答

2025年5月2日

Thank you so much for your kind words – we’re really happy to hear you had such a great experience with us!

It’s lovely to know the ring (and the packaging!) made such an impression. We put care into every detail, so it’s great to hear it all hit the mark.

We can’t wait to have you shop with us again soon!

Warm regards,
Stephen
Latelita Customer Care Team

Latelita からの回答

2025年5月2日 に更新

Hi Karen

Thanks so much for your kind message.

We’re so glad your ring arrived quickly and that you loved the packaging. Treating yourself is always the right call, and we’re honoured you chose us for your special day.

Hope to see you again soon!

Best wishes,
Stephen
Latelita Customer Care Team

Latelita からの回答

2025年5月2日

Hi Ilshad,

Thanks for your lovely message! We're so glad you love the ring – we hope you enjoy wearing it just as much.

Can’t wait for it to become one of your favourites!

All the best,
Stephen
Latelita Customer Care Team

Latelita からの回答

2025年5月2日

Hi Stacey,

Thank you so much for your kind words! We're really glad you’re happy with both the product and the service – that’s exactly what we aim for.

Hope to see you back with us again soon!

Best,
Stephen
Latelita Customer Care Team

Latelita からの回答

2025年4月14日

Hi Victoria,

Wow — thank you for such a kind and thoughtful review. It means a lot to hear that the earrings not only lived up to expectations, but actually inspired you to revisit old outfits and jewellery. That’s the magic we hope for!

And as someone who doesn’t usually go for dangly earrings — we’re honoured these made the cut. So glad they found their place in your collection.

We’ll be here whenever you're ready for your next Latelita piece.

Warmest wishes,
Stephen – Latelita Team

Latelita からの回答

2025年4月14日

Hi Nena,

Thank you so much for the kind words — we’re thrilled everything arrived on time and that both you and your daughter felt beautiful wearing our jewellery on such a special day. That means the world to us.

So glad you received compliments too — sounds like a perfect match all around!

Wishing your daughter all the happiness in her new chapter.

Warm Wishes,
Stephen – Latelita Team