Latelita からの回答

2025年3月8日

Dear Lisa,
Thank you for your wonderful review! We’re so happy to hear that Steve provided such great service—he truly goes above and beyond for our customers. Your kind words mean a lot, and we’re grateful for your support. If you ever need anything, we’re always here to help! 💖✨
Jenny
Latelita Customer Care

Latelita からの回答

2025年3月8日

Thank you so much for your kind words! We're delighted to hear that you loved the earrings and appreciated our service and packaging. We’re sorry to hear about the clasp and truly appreciate your feedback—it helps us improve. If there’s anything we can do to assist, please don’t hesitate to reach out. We hope you continue to enjoy your beautiful earrings! 💖✨
Jenny
Latelita Customer Care

Latelita からの回答

2025年3月2日

Thank you so much for your detailed and thoughtful review! We're thrilled to hear that you're enjoying your Latelita earrings collection and that the quality and customer service have met your expectations. It's wonderful to know you have so many beautiful pieces in your collection!

We completely understand your disappointment about the out-of-stock items, and we truly appreciate your feedback. We're always working to restock popular designs and expand our offerings, so we hope those styles will be available again soon.

As for the new designs, we strive to create pieces that reflect the craftsmanship and quality of Latelita jewellery, which can sometimes influence the price. We value your thoughts and will take them into consideration as we continue to design new collections.

Thank you again for your support, and we look forward to serving you with more stunning jewellery in the future!

Alpay
Latelita Customer Care

Latelita からの回答

2025年3月2日

Thank you so much for your wonderful review! We're thrilled to hear that you're loving your fourth piece of Latelita jewellery and that the quality continues to exceed your expectations. It means the world to us that we've been able to consistently impress you, and we can’t wait to help you find more stunning pieces in the future!
Alpay
Latelita Team

Latelita からの回答

2025年3月16日 に更新

Dear Noa,
I am very sorry to hear that your item arrived damaged. Rest assured that you will not be charged for the return labels provided as unfortunate situations like this can happen and you are fully covered. All Latelita pieces are built to last and it is unfortunate that you have received a faulty item. We will be happy to ship out a replacement or offer you a full refund depending on your preference. We will also investigate your feedback about the moldy smell In the packaging once it reaches us. Kindly let us know if there is anything else we can assist you with. You can always contact us via our whatsapp channel for instant resolution of your queries or alternatively you can email us at info@latelita.com.
Update: Dear Noa, we have received the damaged necklace and you have been fully refunded. Regarding the smell you have reported, we have investigated the parcel and we can confirm that it is not sourced from “mold” but the special ink used on our postal packaging that enables them to become 100% compostable to preserve the environment. We would be very happy if you could reconsider your review if we resolved your inquiry according to your expectations.
Best wishes
Jenny
Latelita Customer Care

Latelita からの回答

2025年3月2日

Dear Barbara,
Thank you so much for your kind feedback! We’re thrilled to hear that our team was able to help you get the item you wanted and that you could take advantage of a discount through our email sign-up. Providing helpful and personalized service is something we strive for, and it’s wonderful to know we made your experience a positive one. If you ever need assistance in the future, don’t hesitate to reach out — we’re always happy to help!
Alpay
Latelita Team

Latelita からの回答

2025年3月2日

Dear David,
Thank you so much for your lovely feedback! 🤩 We’re thrilled to hear that your Valentine’s gift was a hit and that your girlfriend loved the earrings. 💘 It’s wonderful to know you appreciated the packaging too — we always want every piece to feel special. We can’t wait to help you find your next perfect gift (or treat for yourself) in the future! ✨
Best wishes
Alpay
Latelita Team

Latelita からの回答

2025年3月2日

Dear Alexia,
Thank you so much for your kind words! We’re delighted to hear that you love your earrings and that our team could assist you with a replacement. Providing amazing customer service is something we truly value, and it’s wonderful to know we made your experience a positive one. We appreciate your recommendation and look forward to helping you again in the future! ✨
Best wishes
Alpay
Latelita Team

Latelita からの回答

2025年3月8日 に更新

Dear Vera,
Thanks for bringing this to our attention. For an unknown reason both of your emails sent in the last 7 days have been closed by our AI agent automatically. We have now located your main email and responded to your query. Kindly let us know if there is anything else we can assist you with.
PS: Dear Vera, we would be very happy if you could reconsider your review if we resolved your inquiry according to your expectations.
Best wishes
Latelita Team

Latelita からの回答

2025年3月2日

Thank you for your feedback! We’re glad you’re happy with the quality of our products and appreciated the friendly service. We hope to assist you again soon! ✨
Best wishes
Alpay
Latelita Team

Latelita からの回答

2025年3月2日

Dear Yelyzaveta,
Thank you so much for your feedback! We’re thrilled to hear that the pendant was a hit and that you appreciated the quality and thoughtful packaging. 🎁 We understand your concern about the necklace size and the fixed pendant — we truly appreciate your insight, as it helps us improve. If you’d like, please reach out to our customer service team, and we’d be happy to explore a solution for you. We’re glad you had a pleasant experience overall, and we hope to assist you again in the future! ✨
Best wishes
Alpay
Latelita Customer Care

Latelita からの回答

2025年3月2日 に公開

Dear Angela,
Thank you so much for your kind words and continued support! We’re thrilled to hear that you love the pearl poppy choker and lapis lazuli necklaces — it’s wonderful to know they add something special to your outfits. ✨ We appreciate your feedback about the lapis necklace not being knotted and understand your concern. Your insight is valuable, and we’ll be sure to share it with our design team. In the meantime, if you have any questions about care or maintenance, please don’t hesitate to reach out. We look forward to helping you find more beautiful pieces in the future! 💙
Best wishes
Alpay
Latelita Customer Care

Latelita からの回答

2025年3月8日 に更新

Dear Monica,

Thank you for sharing your feedback. We understand your frustration regarding the delivery process, and we’re truly sorry for the inconvenience caused.

Please allow us to clarify a few points. We have been in daily contact with you, providing all available updates regarding your parcel’s customs clearance. Unfortunately, the Romanian customs authorities requested additional information, including documents such as your ID and a written declaration—requirements completely outside our control. These regulations vary by country, and as the importer, you were required to provide this information for the delivery to proceed. We made every effort to explain this and assist you through the process.

Regarding your concern about data privacy, please be assured that sharing your contact details with UPS is standard practice necessary for the fulfillment of delivery services. This process complies with GDPR, as the information is shared exclusively for the purpose of delivering your order.

As it became clear that the customs requirements could not be met, we took the step of offering you a full refund and arranged for the return of the item. We believe this was the fairest solution under the circumstances.

Lastly, we are currently working to improve the information available on our website regarding country listings and shipping details, and we thank you for bringing this to our attention.

We value all feedback and hope that despite this experience, you may consider shopping with us again in the future.

Kind regards,
Lee
Latelita Customer Care Team

PS: Dear Monica, we would be very happy if you could reconsider your review if we resolved your inquiry according to your expectations.

Latelita からの回答

2025年3月2日

Dear Daiva,
Thank you so much for your lovely feedback! 😍 We’re thrilled to hear that you loved the earrings and appreciated the packaging. 🎁 We always want every unboxing to feel special, and we’re so glad it was perfect for you. Enjoy your new earrings, and we hope to see you again soon! ✨
Best wishes
Alpay
Latelita Customer Care

Latelita からの回答

2025年3月2日

Dear Sarah,
Thank you so much for your kind words! We’re delighted to hear that Lesley and Stephen could assist you and make the process smooth — we know how stressful returns and exchanges can be, so we’re happy we could help get everything sorted. 💬✨ It’s wonderful to know you love the jewellery, too! We truly appreciate your support and look forward to assisting you find more beautiful pieces in the future. 💖
Best wishes
Alpay
Latelita Customer Care

Latelita からの回答

2025年3月2日

Dear Alison,
Thank you so much for your wonderful feedback! 🌸 We’re thrilled to hear that you found the perfect statement earrings for the Spring wedding — the Feathered Leaf Statement Drops are such a gorgeous choice! It’s lovely to know our nature-inspired designs resonate with you, especially living in a coastal town. 🌊🍃 We’re also glad the purchasing and delivery process was smooth. We truly appreciate your support and can’t wait to help you find more beautiful pieces to add to your collection! ✨
Best wishes
Alpay
Latelita Customer Care

Latelita からの回答

2025年3月2日

Dear Louise,
Thank you so much for your kind words! We’re glad you loved the product and appreciated our efficient service. We hope to assist you again soon! ✨
Best wishes
Alpay
Latelita Customer Care

Latelita からの回答

2025年3月2日

Thank you for your lovely review! We're so happy to hear the earrings were perfect for your daughter's wedding. Wishing you all wonderful memories of the special day! 💕✨
Latelita Team

Latelita からの回答

2025年3月2日

Dear Silvia,
Thank you so much for your continued support! We're thrilled to hear you love your jewelry. Your recommendation means the world to us! 💖✨
Best wishes
Alpay
Latelita Team

Latelita からの回答

2025年3月2日

Dear Susan,
Thank you for your lovely review! We're so glad you love the earrings and that they arrived quickly. Enjoy wearing them! ✨😊
Best wishes
Alpay
Latelita Customer Care