Totally Defective Products and Horrific Customer "Service"
I saw a bunch of colors of this bag at a boutique in Colorado and they were gorgeous! So I ordered this one online when I got home and I highly caution against buying anything from this brand online, ever! This bag arrived defective 2 times and I waited weeks for them to receive the return, process it, and ship the "replacement." It reeked of some disgusting, foul smelling and its not packed correctly and the leather is cracking and smashed in and no amount of stuffing or filling it helps. The customer service was the absolute rudest, most unhelpful customer service I have ever received. Zero support, apologies, or anything! They could have cared less about the defects or making it right. I have dozens of leather bags and was going to buy this in every color because the ones I saw in Clorado were so cute in person, but never again with this brand! I have no words for what a bad experience this was and what an awful brand Laticio is.








