LawDepot レビュー 7,842

LawDepot からの回答

2026年2月20日

We're glad you had a quick and easy experience. Thank you for your feedback; it means a lot to us!

Sincerely,
Linda
Customer Support

LawDepot からの回答

2026年2月18日

We're happy you find our application good! We appreciate your feedback regarding the cost and will consider it as we move forward.

Sincerely,
Linda
Customer Support

LawDepot からの回答

2026年3月4日

Hi Olivia,

Thank you for sharing your feedback. We’re truly sorry to hear about your recent experience, and we appreciate the opportunity to make things right.

We reached out directly to explain how the trial and billing process works and to provide personalized assistance. As discussed with you, we were able to resolve your concerns.

At LawDepot, we take all customer concerns seriously and are committed to addressing issues quickly and transparently. We appreciate you bringing this to our attention and giving us the chance to help.

Sincerely,
Linda
Customer Support

LawDepot からの回答

2026年2月17日

Thank you so much, Susan! We’re thrilled to hear you found everything user‑friendly. Your feedback means a lot to us, and we’re always here if you need anything!

Sincerely,
Linda
Customer Support

LawDepot からの回答

2026年2月17日

We're happy to hear that the forms were straightforward and easy to understand. We appreciate you taking the time to share your experience with our services.

Sincerely,
Linda
Customer Support

LawDepot からの回答

2026年2月17日

Thank you so much for the 5‑star review! We’re glad to hear everything was excellent. Your support means a lot to us—thank you! 👌✨

Sincerely,
Linda
Customer Support

LawDepot からの回答

2026年2月17日

We're happy to hear that our straightforward approach, along with the language used, resonated well with you. Thank you for your positive feedback!

Sincerely,
Linda
Customer Support

LawDepot からの回答

2026年2月17日

We're happy to hear that you found it easy to use! Thank you for your positive feedback; we appreciate it.

Sincerely,
Linda
Customer Support

LawDepot からの回答

2026年2月18日

Hi Jonathan,

Thank you for taking the time to share your experience. I’m sorry for the frustration this caused — we never want our customers to feel misled.

We do our best to make our pricing and trial terms as clear and transparent as possible on our website, and we offer several support channels if users ever need clarification or help with their account.

To provide more detail on the available options:
• One‑Year Pro – Billed annually at $107.88–$155.88 ($8.99–$12.99 per month). This includes full access to all templates within a category, with unlimited editing, downloading, and printing.
• Basic License – A one‑time purchase for access to a single document for a set duration. Prices range from $7.50–$120.00 depending on the document and access period.
• Free 7‑Day Trial – Offers full access to an entire category of contracts for one week. After the trial, it renews at $35–$49 per month unless cancelled. There’s no obligation, and cancellation can be done online at any time.

We appreciate your feedback and continually review how information is presented to ensure it’s easy to understand for everyone.

If you still need any help with your subscription or have questions, I’d be happy to assist further.

Regards,
Linda
Customer Support

LawDepot からの回答

2026年2月20日

Hi Ryan,

We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. We want all users to feel fully informed and supported throughout their subscription, which is why we provide multiple channels for assistance—including email, live chat, and phone support—should any questions come up at any stage.

We also send an email at the time of signup outlining the subscription terms, billing details, and renewal information. If a subscription is cancelled at any point, a confirmation email is automatically sent as well so customers have written proof of the update.

We understand how frustrating unexpected charges can be, and we’re always here to help clarify account details or assist with any concerns. If you decide you’d like us to review your account or provide additional support in the future, our team would be happy to help.

Sincerely,
Linda
Customer Support

LawDepot からの回答

2026年2月20日 に更新

Hi John,

We’re very sorry to hear about your experience and understand how frustrating unexpected charges can feel. We never want any customer to feel surprised, and we take feedback about interactions with our support team very seriously.

To just clarify: when you signed up, it was for our Free 7‑Day Trial, which provides full access to a category of documents at no cost for a week. The trial renews automatically into a paid monthly subscription (typically $35–$49 per month) unless it’s cancelled within the 7‑day period, and you can cancel anytime directly from your account. We make this information available at sign‑up so customers can choose the option that best fits their needs.

We also offer other subscription choices—such as our One‑Year Pro plan (billed annually at $107.88–$155.88) and our Basic one‑document option—to give users flexibility depending on how often they need access to legal templates.

We’d really like the opportunity to review your account, ensure everything was handled properly, and help make things right. Please reach out to us directly at1-855-231-8424 and we’ll be happy to assist.

Thank you for taking the time to share your experience.

Sincerely,
Linda
Customer Support

LawDepot からの回答

2026年2月17日

Hi Regina,

We’re very sorry to hear about your experience, and we completely understand how upsetting it can be to encounter charges you weren’t expecting. That’s never the experience we want our customers to have.

To provide clarity for anyone reading, we offer three different licensing options when creating a document:
-One‑Year Pro Subscription: Billed annually and provides access to an entire category of documents.
-Basic License: A one‑time purchase that offers access to a single document for a set period.
-Free 7‑Day Trial: Free access to all documents within a category for one week, renewing monthly at $35–$49 unless cancelled.

Each option includes several confirmation steps during checkout, but we understand how misunderstandings can happen—especially when you only need one document.

Regina, we truly appreciate you sharing your concerns. If you ever need help managing your subscription or require assistance with anything else, our team is here to support you anytime at 1‑855‑231‑8424, Monday through Friday, 8am–7pm ET.

Thank you again for your feedback. It helps us continue improving the customer experience.

Sincerely,
Linda
Customer Support

LawDepot からの回答

2026年2月12日

Thank you for your feedback. We understand you haven’t had the chance to start your document yet, and that makes it difficult to rate your experience. If you need any help getting started or have questions along the way, we’re here and happy to assist. We hope your experience improves once you begin using the service.

Sincerely,
Linda
Customer Support

LawDepot からの回答

2026年2月12日

Thank you so much for the 5‑star review! We’re thrilled to hear you found everything very user‑friendly. Your feedback means a lot to us!

Sincerely,
Linda
Customer Support

LawDepot からの回答

2026年2月12日

Hi Mark,

You can take the following steps to print a document:

- Sign in to your LawDepot (https://www.lawdepot.com/) account.

- Hover over your email address at the top right-hand side of the page.

- Select "My Documents" from the dropdown menu.

- Choose the document you wish to print.

- Click on the Print icon.

- If your document opens in a new tab or window in your browser, find your browser’s Print command (e.g., print icon, press Ctrl + P on your keyboard)

- Click Print.


Just a heads up, the location of the print commands might differ depending on the browser, operating system, and the specific document viewing interface.

If you have any further questions, please don't hesitate to let us know.

Regards,

Linda
Customer Support

LawDepot からの回答

2026年2月12日

Thank you for the great review! We’re glad to hear you’re enjoying the development and appreciate your support!

Sincerely,
Linda
Customer Support

LawDepot からの回答

2026年2月9日

Thank you so much for the 5-star review! We're glad to hear you find the app user‑friendly. Your support means a lot to us!

Sincerely,
Linda
Customer Support

LawDepot からの回答

2026年2月5日

Hello Scott,

We're happy to hear that our product is easy to use and helpful for information. We appreciate you taking the time to share your positive experience.

Sincerely,
Linda
Customer Support

LawDepot からの回答

2026年2月4日

We're happy to hear that you found it easy to do! Thank you for your positive feedback; we appreciate it.

Sincerely,
Linda
Customer Support

LawDepot からの回答

2026年2月9日

Hi Andrea,
Thank you for sharing your experience. We’re very sorry for the frustration this caused — unexpected charges are never something we want our customers to encounter.
To provide clarity, here’s a quick overview of our pricing options:

One Year Pro: Annual plan at $107.88–$155.88 for full access to a document category or our entire library.
Basic: Access to a single document for a set duration, priced $7.50–$120.00 depending on the document and time needed.
Free 7‑Day Trial: Free access for one week, then renews at $35–$49/month unless canceled online.

We understand these options can sometimes be confusing, and we’re always here to help customers choose what best fits their needs. We’d really appreciate the opportunity to review your account in detail and work toward a resolution.
Please reach out to us at 1‑855‑231‑8424, Monday–Friday, 8 AM–7 PM ET, so we can assist you directly.
Thank you again for your feedback — it helps us improve.

Sincerely,
Linda
Customer Support