They went above and beyond to ensure that my delivery came exactly when needed. The driver was accredited to the company and the people dealing with enquiries in the office equally share my praise.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Kind and professional staff, both at the office and in the yard. Once an order is placed, you can be sure that the delivery will be on time. I am a contractor, and It's my preferred shop. Really plea... もっと見る
企業が回答しました
I visited the ascot branch just before Christmas to source materials for my house renovation. I spoke to Wayne who showed me round and explained all the different options. He was very professional and... もっと見る
I have been using Lawsons ascot for many years and they have always been great. Since losing everything in a bungalow fire however they have been nothing short of outstanding. My insurance company ha... もっと見る
企業情報
当該企業による記述
Lawson and Son Timber Merchant was established in 1921 in North London, becoming Lawsons Whetstone Ltd in 1931. Here at Lawsons, we stock a huge range of premium and high quality fencing supplies, consisting of fence panels, fence posts, gravel boards, closeboard fencing, fencing accessories and much more. Being one of the largest timber and builder's merchant in London and the South East allows us to stock timber fencing in much larger volumes than smaller suppliers, meaning that you benefit from our range of fencing and timber products.
Family Values, Professional Service
当該企業による記述
- Lawsons is a family-owned company, established in 1921, and we pride ourselves on our customer service - whether you're a tradesman/builder or a novice DIY enthusiast.
連絡先
Englemere Sawmill, London Road, Ascot, SL5 8DG, Berkshire, 英国
- 01344 885451
4.6
優良
133件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 95％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
helpful staff behind the counter and in…
helpful staff behind the counter and in the yard.
2026年10月10日
Lawsons (Whetstone) Ltd - Ascot からの回答
Thank you for your 5-star review! We’re glad you found a helpful team both at the counter and in the yard. We appreciate your feedback and look forward to welcoming you back.
They went above and beyond to ensure…
They went above and beyond to ensure that my delivery came exactly when needed. The driver was accredited to the company and the people dealing with enquiries in the office equally share my praise.
2026年10月11日
Lawsons (Whetstone) Ltd - Ascot からの回答
Thank you for your 5-star review! We’re pleased our office team and driver went the extra mile to get your delivery to you exactly when you needed it. We really appreciate you recognising their efforts and sharing such kind feedback.
Kind and professional staff
Kind and professional staff, both at the office and in the yard. Once an order is placed, you can be sure that the delivery will be on time. I am a contractor, and It's my preferred shop. Really pleased.
2026年9月9日
Lawsons (Whetstone) Ltd - Ascot からの回答
Thank you for the fantastic 5-star rating! We’re glad your experience was a positive one and look forward to helping you again.
Lawsons (Whetstone) Ltd - Ascot からの回答
Thanks for your 5-star review! We’re pleased we could help with your order over the phone and get it delivered right on time. We hope to help you again soon!
Whole process from start to finish was…
Whole process from start to finish was quick and easy.
2026年10月3日
Lawsons (Whetstone) Ltd - Ascot からの回答
Thank you for your 5-star review! We’re glad everything was straightforward from start to finish and we could get you sorted quickly. Thanks for choosing us!
Always knowledgeable and friendly staff
2026年9月23日
Staff always go the extra mile
Staff always go the extra mile, always follow up on ordered and return phone calls, a joy to deal with
2026年9月23日
Absolutely excellent one-to-one…
Absolutely excellent one-to-one communication excellent service always willing to help with anything you have in mind and projects and good advice
2026年9月15日
Thank you
Elliot at the Ascot branch needs a particular pat on the back and commendation for going above and beyond. Thank you 👍
2026年9月8日
Always a pleasure to deal with the…
Always a pleasure to deal with the Ascot branch. Super helpful staff.
2026年9月4日
Helpful and understanding
Helpful and understanding the need for my purchase with guidance and advice.
2026年8月27日
All the staff are cheery and helpful…
All the staff are cheery and helpful from the counter to the yard. Always seem to have plenty of stock at competitive prices. And prompt delivery.
2026年8月16日
A big thanks the Manager Andy Bailey…
A big thanks the Manager Andy Bailey who found the correct timber for racking,for a shipping container thats going to Thailand.
The timber had to be ISPM-15 rated.
2026年8月15日
The team at ascot are always…
The team at ascot are always professional, helpful, and make you feel a valued customer.
2026年8月6日
Cancelled my order but didn’t tell me
Place order on line for some log lap timber to repair garden building
Lawson took order and sent acknowledgment I then got a PayPal refund for order with no correspondence from Lawsons, cancelling Theo deer with out letting me know at all.
I phoned them and they confirmed it was cancelled and told me I’d have to sort it out elsewhere.
Very poor customer service. Will never use again
2026年8月13日
自発的なレビュー
Lawsons (Whetstone) Ltd - Ascot からの回答
We’re sorry to hear about your experience. We appreciate how frustrating it must have been to receive a refund without any communication explaining that your order had been cancelled.
This is not the level of service we aim to provide. Please could you send us your order number or account details so we can investigate what happened and review this with the relevant team?
Great all round service from ordering…
Great all round service from ordering office though to delivery.
2026年8月10日
Great service and delivered on time
Great service and delivered on time. The fencing and posts are a good quality
2026年8月1日
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