Lawsons (Whetstone) Ltd - Ascot レビュー 

130
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TrustScore 5段階評価の4.5

4.6

Englemere Sawmill, London Road, Ascot, SL5 8DG Berkshire, GB

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I visited the ascot branch just before Christmas to source materials for my house renovation. I spoke to Wayne who showed me round and explained all the different options. He was very professional and... もっと見る

5つ星のうち5の評価

I have been using Lawsons ascot for many years and they have always been great. Since losing everything in a bungalow fire however they have been nothing short of outstanding. My insurance company ha... もっと見る

5つ星のうち5の評価

Excellent team. The office staff very knowledgeable and helpful and the yard team hard grafters ... Lawsons offers a great price and great customer service! Highly recommended and they don't mind t... もっと見る

5つ星のうち5の評価

Lawsons Ascot has in Elliott the best customer counter staff I have experienced in years. He is courteous, very polite and professional with a smile on his face. I buy all my materials from Lawsons As... もっと見る

企業が回答しました


企業情報

  1. 材木店
  2. ・
  3. フェンス用品店
  4. 建材店

当該企業による記述

Lawson and Son Timber Merchant was established in 1921 in North London, becoming Lawsons Whetstone Ltd in 1931. Here at Lawsons, we stock a huge range of premium and high quality fencing supplies, consisting of fence panels, fence posts, gravel boards, closeboard fencing, fencing accessories and much more. Being one of the largest timber and builder's merchant in London and the South East allows us to stock timber fencing in much larger volumes than smaller suppliers, meaning that you benefit from our range of fencing and timber products.

Family Values, Professional Service

当該企業による記述

Lawsons is a family-owned company, established in 1921, and we pride ourselves on our customer service - whether you're a tradesman/builder or a novice DIY enthusiast.

連絡先

  • Englemere Sawmill, London Road, Ascot, SL5 8DG, Berkshire, 英国

  • 01344 885451

4.6

優良

TrustScore 5段階評価の4.5

130件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 87%に回答しています

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4.6

すべてのレビュー

(130)

過去12か月のレビュー数: 810件

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5つ星のうち1の評価

1 corner post and 2 fence posts damaged…

1 corner post and 2 fence posts damaged out of 5. When I asked for an exchange it took 3 days, they didn’t even take the damaged ones away.

I sourced them elsewhere in the end and an still trying to get my money back.

Don’t waste your time, go elsewhere!

2022年7月21日
Lawsons (Whetstone) Ltd - Ascot ロゴ

Lawsons (Whetstone) Ltd - Ascot からの回答

Good afternoon Scott,

sorry to hear you are unhappy with the service received.

please email refunds@lawsons.co.uk and i will issue the refund right away.

5つ星のうち1の評価

At first the service was brilliant

At first the service was brilliant, ordered and delivered exactly when it was meant to be. But if you want a refund be prepared to send multiple emails and make multiple phone calls to keep getting told ‘we will look into it’ still 4 weeks later no money back.

Update….
Got a reply to say this would be sorted as a matter of urgency but again another week later and still no refund. Even after all the info was given as soon as I got there email.

2022年7月21日
Lawsons (Whetstone) Ltd - Ascot ロゴ

Lawsons (Whetstone) Ltd - Ascot からの回答

Good afternoon,

apologies that there has been a delay on processing your refund.

please email refunds@lawsons.co.uk with the relevant information and we shall get this sorted as a matter of urgency for you.

5つ星のうち1の評価

I didn’t receive copy of the invoice…

I didn’t receive copy of the invoice previously I have to call time and time again before I get one

2022年7月21日
Lawsons (Whetstone) Ltd - Ascot ロゴ

Lawsons (Whetstone) Ltd - Ascot からの回答

Good afternoon,

please email online@lawsons.co.uk with the order number and site address and we will get an invoice sent straight across for you.

5つ星のうち5の評価

My second online order so far

My second online order so far, most competitive price I could find. Good quality timber arrived when it was supposed to, driver was very helpful and friendly. Will definitely use Lawsons ( Ascot branch ) again.

2022年7月14日
5つ星のうち3の評価

Late delivery with no communication

I ordered 50 softwood brown sleepers. I gave plenty of notice and requested a specific delivery date (Friday 1st July). I waited in ALL DAY... called them late afternoon to be told "someone should have called" as delivery could not be fulfilled. "They'll be delivered tomorrow". That was a Saturday morning and no use for the people I arranged to help me move them... did it on my own! Thanks Lawsons!

2022年7月14日
5つ星のうち5の評価

True line fencing

Always a pleasure to deal with it's the only local supplier I use as they look after you and always willing to help reasonably priced and stock readily available for collection

2022年6月15日
5つ星のうち5の評価

Simply the Best

My order arrived not the best but after speaking to a man at Lawsons he sent me replacement wood . So happy well get all my building materials from Lawsons at Ascot in the future.

2022年6月13日
Lawsons (Whetstone) Ltd - Ascot ロゴ

Lawsons (Whetstone) Ltd - Ascot からの回答

Good morning Paul,

Firstly i apologise for the service you have received, Lawsons strive to ensure a quality service delivered every time.

Please email online@lawsons.co.uk and we shall work to rectify this issue with the quality of wood for you.

5つ星のうち2の評価

dont stick to the price quoted and…

dont stick to the price quoted and always late!!

2022年6月8日
Lawsons (Whetstone) Ltd - Ascot ロゴ

Lawsons (Whetstone) Ltd - Ascot からの回答

Good morning Mark,

If you have received a quotation valid within the timeframe (usually 7 days-14 days) then we should honour any price agreed.

I apologise that you are unhappy with the deliveries being late and at Lawsons we strive to ensure our deliveries are completed on time and in full.

Please get in touch regarding the price discrepancy and we will rectify this for you.

5つ星のうち1の評価

Rip off

I bought a bag of sand for £50, two days later i was charged £62 for the same bag. When I bought this up in the shop the staff were incredibly rude and didn’t offer a satisfactory reason for this. They also charge £9:50 for a bag of cement on account which is extortionate. Everything is very overpriced compared to other builders merchants and most of the staff appear to be on another planet. I will never use them again

2022年6月8日
Lawsons (Whetstone) Ltd - Ascot ロゴ

Lawsons (Whetstone) Ltd - Ascot からの回答

Good morning, apologies to hear you are dissatisfied with the service you have received.

I have sent you an email with an offer attached should you wish to use us again in the future.

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