Great service overall. Always available, great info provided, car was brand new with great spec. Car delivery was done very fast and Alex was extra supportive and considerate. I will use them again.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Thanks to Gavin, my day well, Car dropped off early as needed so I could get on with my day. Brilliant attention to detail by Gavin who clearly understands how to treat a customer and totally upfront... もっと見る
企業が回答しました
Professional, personal, friendly service - my car was delivered by the excellent Ally today, who called en route to give me up to date times. Would highly recommend
企業が回答しました
Just had a car delivered by Ally (the second car in about 6 months) and I have to say his professionalism and attention to detail is impressive. He’s friendly and always kept me up to posted with clea... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Who are we? We are LCH – one of the most well-respected providers of luxury cars in the UK. What do we do? We deliver bespoke luxury hire, replacement and management services for chauffeur and private hire businesses, manufacturers, dealerships and insurance companies. Why choose us? Our approach is personal. We work with you to deliver a service that fulfils even your most specific requirements, so that you and your customers can enjoy the perfect luxury car experience at every step of the journey.
連絡先
390 Centennial Park, Centennial Avenue, WD6 3TJ, Elstree, 英国
- 03458901000
- info@lchltd.com
- lchltd.com
4.6
優良
868件のレビュー
ネガティブなレビューの 66％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
LCH からの回答
Good morning,
Thank you for taking the time to provide us with a review.
We also think Ally is excellent, so are very happy to see that you share those thoughts! I will pass on your kind comments to him.
Kind regards,
LCH
2 hire cars from LCH recently.
I have used LCH twice recently due to issues with my Polestar 3.
Both hire cars were delivered on time and were immaculate.
Steven H was professional and very helpful on both occasions.
I would recommend LCH as they take the stress out receiving a courtesy car from Polestar.
2024年11月24日
自発的なレビュー
LCH からの回答
Good morning,
Thank you for taking the time to provide us with a review.
I am happy to hear that your experience with us has helped to ease an otherwise stressful situation for you! We think Steven is great and I am delighted to see that he was so helpful for you on both occasions. I will pass on your kind comments to him.
Kind regards,
LCH
Delivered Courtesy Car at home
Car was delivered on time. Ally was professional and courteous. He explained the higher purchase procedure clearly. Professional handover. Would recommend this company as they take the stress out receiving a courtesy car from BMW Assist.
2024年11月22日
自発的なレビュー
LCH からの回答
Good morning,
Thank you for taking the time to provide us with a review.
We all think Ally is great, and I am really happy to see that you had such a positive experience with him during the handover of the hire vehicle. I will ensure your kind comments are passed onto Ally.
Kind regards,
LCH
Adrian dropped the car off and was very…
Adrian dropped the car off and was very courteous and professional.
2024年11月21日
自発的なレビュー
LCH からの回答
Good morning,
Thank you for taking the time to provide us with a review.
I am happy to hear that you had a positive experience with Adrian, I will be sure to pass on your kind comments.
Kind regards,
LCH
Gavin was polite and car arrived on time
2024年11月19日
自発的なレビュー
LCH からの回答
Good morning,
Thank you for taking the time to provide us with a review following on from your experience with us.
I am happy to see that you had a positive experience with Gavin, I will be sure to pass on your comments to him.
Kind regards,
LCH
Excellent service from start to finish…
Excellent service from start to finish ! thank you to Paul Warner
2024年11月20日
自発的なレビュー
LCH からの回答
Good morning,
Thank you for taking the time to provide us with feedback based on your recent experience with us.
I am very happy to hear that you had such excellent service with us. We strive to go the extra mile for our customers so it is always lovely when we receive feedback from customers! I will pass on your thanks to Paul.
Kind regards,
LCH
Really good experience with LCH
Really good experience with LCH, bent over backwards to help me, James who delivered the car was very knowledgeable and couldn’t be anymore helpful.
2024年11月20日
自発的なレビュー
LCH からの回答
Good morning,
Thank you for taking the time to provide us with such a positive review.
We strive to go the extra mile with customers being at the heart of everything that we do, so I am delighted to see that this was reflected in your experience. I will pass your kind comments about James onto him.
Kind regards,
LCH
Lovely vehicle and great service.
Lovely vehicle and great service from start to finish. Thank you all, and especially Derek, for the flexibility and
consideration in collection and drop-off.
Look forward to working with you again.
2024年11月11日
自発的なレビュー
LCH からの回答
Good morning,
Thank you for taking the time to leave us such a lovely review.
We are very happy to hear that you had such a positive experience with us, and that Derek especially was so helpful when it came to the delivery of the hire vehicle. I will ensure your kind comments are passed onto Derek.
Kind regards,
LCH
What can I say first class service
This morning
Dave phoned me to tell me what time the car would be with me he was bang on time
Spent some time going through functions on the car and check the exterior as well
Went through the whole process step by step explaining everything
Generally nice guy
Faultless service
2024年11月19日
自発的なレビュー
LCH からの回答
Good afternoon,
Thank you for taking the time to provide us with a review based on your recent hire.
Customers are at the heart of everything we do here at LCH, and I am delighted to see that this was reflected in your experience. I will pass on your kind comments about Dave to him, I am sure he will be very grateful for them.
Kind regards,
LCH
Fabulous drop off service from Ally…
Fabulous drop off service from Ally this morning..Explained the process what to do if I have any issues and showed me round the vehicle. Couldn't have be more thorough. HIGHLY RECOMMENDED
2024年11月19日
自発的なレビュー
LCH からの回答
Good afternoon,
Thank you for taking the time to provide us with feedback, following on from your recent hire with us.
I am delighted to hear how helpful Ally was during the delivery process, and agree with you that he is fabulous! I will be sure to pass on your kind comments to Ally.
Kind regards,
LCH
LCH からの回答
Good afternoon,
Thank you for taking the time to provide us with a review.
I am delighted to hear that you had such a positive experience with us, and I am happy to hear how helpful Alex was for you. I will pass through your kind comments to him.
Kind regards,
LCH
Excellent Service
Alan , the delivery driver , was on time , communicated well and was extremely courteous.
2024年11月18日
自発的なレビュー
LCH からの回答
Good morning,
Thank you for taking the time to leave us with a review, following on from your recent hire with us.
I am delighted to hear that Alan was so helpful during the course of your delivery - we think he's brilliant and I am happy to see that this was reflected in your experience.
I will be sure to pass your kind comments through to Alan.
Kind regards,
LCH
Mahmoud - Great Service
Mahmoud was very attentive, kept us updated on his location and was very professional with the handover.
2024年11月16日
自発的なレビュー
LCH からの回答
Good morning,
Thank you for taking the time to provide a review, following on from the delivery of your hire vehicle.
I am delighted to see that you had such a positive experience with us, and that Mahmoud was so helpful during the delivery process. I will pass your kind comments onto Mahmoud, who I know will be grateful.
Kind regards,
LCH
Alex was amazing
Alex was amazing, I didn’t uploaded any of the documents before hand but he helped me to go through them and car was delivered in perfect condition.
2024年11月16日
自発的なレビュー
LCH からの回答
Good morning,
Thank you for taking the time to provide some feedback following on from your recent hire with us.
We think Alex is amazing so I'm very happy to see that you think so too! I will be sure to pass your kind comments onto Alex and his manager, I know they will be extremely grateful for this.
Kind regards,
LCH
Fabulous service arranging and…
Fabulous service arranging and delivering a Polestar 4 hire car. Gavin, who delivered the car, was very pleasant and efficient. He also called in advance whilst being timely and informative. The car is pristine too. I'm very pleased.
2024年11月15日
自発的なレビュー
LCH からの回答
Good morning,
Thank you for taking the time to provide some feedback, following on from your recent hire.
All of our teams keep the customer at the centre of everything that we do, and strive to go the extra mile and make the process of receiving a hire vehicle as seamless and pain-free as possible. I am delighted that this has been reflected in your experience with us.
I will be sure to pass your kind comments onto Gavin and his manager.
Kind regards,
LCH
Car delivered by Derek who was a lovely…
Car delivered by Derek who was a lovely fella, spoke away well and explained all I needed to know about the car.
Called in the morning with an estimated time, delivered the car in excellent condition and and was painless to deal with.
Would recommend
2024年11月14日
自発的なレビュー
LCH からの回答
Good morning,
Many thanks for taking the time to provide us with some feedback.
Our driver's are extremely knowledgeable with our fleet of vehicles, so I am not surprised to hear that Derek was able to explain everything you would need to know in such a friendly and helpful way. I will be sure to pass your kind comments through to Derek and his manager.
Kind regards,
LCH
James did a great job…
James did a great job in dropping off the car, explaining the process, doing the checks and ensuring the car was in good condition…..he even wiped down the back window as he noticed some water streaks from the wash!
Reversed it onto my drive and then left me the keys!
2024年11月13日
自発的なレビュー
LCH からの回答
Good morning,
Thank you for taking the time to leave us a review following on from the delivery of the hire vehicle.
We think James is brilliant, so I'm so pleased to see that he went the extra mile during your delivery. I will pass on your kind comments to James and his manager, who I am sure will be just as grateful.
Kind regards,
LCH
Alan was very helpful and explained…
Alan was very helpful and explained everything about the hire car
2024年11月12日
自発的なレビュー
LCH からの回答
Good morning,
Many thanks for taking the time to provide a review based on your experience with us.
I am happy to hear that Alan was so helpful for you, our drivers strive to go the extra mile for our customers so I am delighted that you found your experience a positive one.
Kind regards,
LCH
Very experienced and the driver Dorin…
Very experienced and the driver Dorin was very patient, constant update of ETA, and customers comfort and satisfaction were the goals and I can say it was achieved.
2024年11月11日
自発的なレビュー
LCH からの回答
Good afternoon,
Thank you for taking the time to provide us with feedback based on your recent hire with us.
We strive to go the extra mile for each customer, and I am very happy to hear that this was reflected in your experience with Dorin. I will be sure to pass your kind comments through to Dorin and his manager, which I know they will be grateful for.
Kind regards,
LCH
Manjit was amazing and couldn’t do…
Manjit was amazing and couldn’t do enough. What a credit to a company.
2024年11月11日
自発的なレビュー
LCH からの回答
Good afternoon,
Thank you for taking the time to provide us with a review, based on your recent hire with us.
We think Manjit is brilliant, and I am so happy to hear that you agree! I will be sure to pass your very kind comments to Manjit and his manager, I know this will be greatly appreciated.
Kind regards
LCH
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