LC Sign レビュー 20

LC Sign からの回答

5日前

We hear your frustration, and we are truly sorry for the lack of communication. Reading that you sent so many messages without a reply is deeply concerning to us.

Please know this is not how we do business. We want to correct your order right away. A senior team member will handle your case immediately and ensure your order is corrected.

We apologize again for wasting your time and hope to resolve this for you within the next few hours.

Best regards,
The LC Sign Team

LC Sign からの回答

5日前

Perfect review for a perfect sign!

Huge shoutout to Leo — we are so glad he took great care of you! Thank you for loving the sign and for giving us a 10/10. We truly appreciate your support!

Best,
The LC Sign Team

LC Sign からの回答

2026年3月27日

"WAY nicer than expected" is exactly what we love to hear!

Thank you so much for this glowing review. We know how frustrating delivery issues can be, so Tony and the rest of our team are always ready to step in and do whatever it takes to make things right.

Enjoy your stunning new sign, and thank you for being a very, very satisfied customer!

Warmly,
The LC Sign Team

LC Sign からの回答

2026年2月28日

Greetings back to Berlin! 🇩🇪

Danke schön for the wonderful review. We are so happy to hear that Mandy took great care of you—she is indeed a fantastic member of our team, and we’ll make sure to pass along your praise to her!

It’s our goal to provide top quality at the best possible prices, and we are thrilled that we hit the mark for you. Thanks for choosing LC Sign!

Best regards,
The LC Sign Team

LC Sign からの回答

2026年2月28日

Under a week? Mission accomplished! 🚀

Thank you for highlighting our speed and packaging. We work hard to keep our prices competitive without sacrificing quality. We look forward to working with you again in the future!

Best,
The LC Sign Team

LC Sign からの回答

2026年2月28日

At LC Sign, we firmly believe in respect and inclusivity for everyone. Our mission is to help people illuminate their brands and businesses, regardless of who they are or how they identify.

We do not tolerate discrimination of any kind within our company or towards our customers. If recent content was interpreted otherwise, we sincerely apologize, as that was never our intention. We are a global team learning every day to be more sensitive to all communities.

Regards,
The LC Sign Management Team

LC Sign からの回答

2026年2月28日

Haha, we love this title! "Anthony (not Tony)" is definitely a star in his own right. 🌟

We are thrilled to hear that having a US-based representative made your experience smooth and professional. Bridging the gap between our factory and our US clients is exactly why Anthony is on the team. We will make sure to pass this fantastic feedback to him—he might even get a bigger head than Tony now! 😉

Thanks for choosing LC Sign!

Best,
The LC Sign Team

LC Sign からの回答

2026年2月10日

Reading this review is truly a wake-up call for us. We are incredibly sorry that we missed the opportunity to work with you on your office project.

To be clear: we are absolutely not "too big to care." Losing a serious inquiry like yours (and leaving you ghosted on WhatsApp) is a major failure in our internal process. The truth is, the viral attention has overwhelmed our support channels at times, but that is our problem to fix, not yours to suffer from.

We are currently restructuring our sales team to ensure high-value inquiries get the immediate attention they deserve. We know you’ve already placed your order elsewhere, and we respect that.

However, if you ever need signage in the future, please email info@lcsign.com directly. We would love the chance to prove that we are professional, responsive, and hungry for your business.

Sincerely,
The LC Sign Management Team

LC Sign からの回答

2026年2月10日

Thank you for bringing this to our attention, and we sincerely apologize for the frustration shown in these logs.

It is disappointing to see that your inquiries were read but ignored. This is not the standard of service we aim to provide at LC Sign. We have addressed this issue internally to prevent it from happening again.

We will make sure a senior manager handles your inquiry personally to ensure no more waiting.

Sincerely,
The LC Sign Management Team

LC Sign からの回答

2026年2月10日

We owe you a huge apology. Waiting 7 months for a promised refund is completely unacceptable, and we are truly sorry for dropping the ball on this.

We have looked into your case and will process the agreed 40% refund.

Regarding the color mismatch, we understand your disappointment. We hope to regain your trust in the future.

Sincerely,
The LC Sign Management Team

LC Sign からの回答

2026年2月10日

Music to our ears! 🎶

We are so happy to receive such positive feedback. We know how important it is to get your sign quickly without sacrificing quality, so it’s great to know we hit the mark for you.

Thanks for the support!
The LC Sign Team

LC Sign からの回答

2026年2月10日

Thank you for the fantastic feedback!

Our goal is to make the entire journey—from the first draft to the final delivery—smooth and stress-free. We are so glad to hear that the packaging did its job and the sign arrived safely and quickly.

Tony and the team say thanks for the shout-out! We really appreciate your recommendation.

Best,
The LC Sign Team

LC Sign からの回答

2026年2月10日

We apologize for the silence! We’ve checked our records but can't seem to find an inquiry matching your name here.

It’s possible our reply went to your spam folder, or we never received your initial message. Please contact us via info@lcsign.com so we can sort this out for you. We want to make sure you are taken care of!

Best,
The LC Sign Team

LC Sign からの回答

2026年2月10日

We appreciate the feedback and the support for Tony! Thanks for choosing LC Sign.

Regards,
The LC Sign Team

LC Sign からの回答

2026年2月10日

We are SUPER happy to hear that the sign is a hit! ⚡️

Thanks for the laugh and the great feedback. Enjoy your new sign!

Cheers,
The LC Sign Team

LC Sign からの回答

2026年2月10日

We 100% agree! Tony is definitely the GOAT! 🐐

We will make sure to pass on this legendary shoutout to him. He’ll be super hyped to hear it. Thanks for choosing LC Sign!

Best,
The LC Sign Team

LC Sign からの回答

2026年2月10日

We are very concerned to read this review as it does not reflect our company values or how we conduct business.

Regarding your claim of a "scam," we fulfill orders for thousands of happy customers and always strive to resolve any issues. We are unable to verify your identity from this review. Please contact our support team immediately at aftersales@lcsign.com with your order details so we can prove this is not a scam and resolve your issue.

Regarding our social media, we strive to maintain a respectful and professional environment. If there is specific content you are referring to, we are open to feedback, but we firmly reject the label of being hateful or discriminatory.

Sincerely,
The LC Sign Team

LC Sign からの回答

2026年2月10日

Thank you so much for the fantastic review!

We are thrilled to hear that you are happy with the quality of the sign. We know how important timing is, so it is great to know that it arrived in just two days! We strive to combine top quality with fast delivery, and we're glad we could deliver that for you.

Best regards,
The LC Sign Team

LC Sign からの回答

2026年2月10日

Mange tak for de pæne ord!

Det er vi virkelig glade for at høre. Hos LC Sign går vi meget op i at levere den bedste kvalitet, så din feedback betyder meget for os. Vi ser frem til at betjene dig igen!

De bedste hilsner,
LC Sign Teamet