Black Sheep Coffee レビュー 1,618

It was perfect the espresso was perfectly balanced and had a nice mild roasted flavour with the blue volcano great service

Extremely rude and unhelpful service at Unit 1 Piccadilly Station branch.
I had a terrible experience at the Black Sheep Coffee near Piccadilly Station last night. When I visited following a long train journey to get a basic cup of coffee tried to pay by card, the system declined the transaction but the payment still went through on my account.
Instead of helping to resolve the issue, the staff member was completely unhelpful and dismissive saying it’s declined our end so you’re not getting a coffee , happens all the time , not my problem. She showed no concern at all,that the payment as not declined my end and refused to listen and spoke to me in a very patronising way making it very clear she didn’t care about the situation it appeared that she couldn’t be bothered as they were closing soon . Her attitude was so rude and unprofessional, leaving me standing there without the coffee I paid for and no assistance whatsoever.I have never come across anyone so rude , totally shocking. .
It was a really disappointing encounter that left a bad impression of the brand. I hope management takes this seriously and ensures staff are trained to handle customers and payment issues with basic courtesy and understanding. This person does not belong in a face to face service role . My payment to Black Sheeo coffee is still showing as paid in my account what terrible service . Definitely choose an alternative brand for your coffee. I will never go into this coffee shop again or would I recommend to anyone. Poor show

I visited my daughter in Cardiff university so we decided to go for a coffee. I had never tried Black Sheep before and was looking forward to trying. I purchased a flat white and it was very nice so I decided to buy some beans for my home espresso machine. I have sampled many different beans from across different uk suppliers. When I returned home I checked the date on the bag and it was roasted some 4 months ago. It extracted with next to no crema. The extraction was like dirty dishwater. 4 months sitting on a shelf isn’t good for coffee beans at all. I submitted a request two weeks ago and not heard anything back even after sending a reminder. Absolutely shocking beans and shocking service. Case number 118923
I was really looking forward to tasting this blend at home

The best coffee ever - so convenient to order online, always arrives promptly

Called into the York shop. Ordered just 2 coffees and waited 30 mins for them. Staff didn’t have any system and No apology for the wait. Very disappointed

Awful coffee, terrible ordering experience from touch screens. Apple juice instead of matcha! Nice staff
Liverpool One

Grat tasting coffee, quick delivery and easy to manage subscription service.

Good delivery. Very nice decaf coffee beans

Went to Edinburgh with my 12 year old son...Had a good but long day at castle etc...walked back to get train to Ingleston and my son was dying of thirst...seen Black Sheep coffee shop and thought Yeaaaa. When we where ordering I hand cash but the girl said "matter of factly". We don't take cash ! I only had cash with me.. So we ended up without a drink for my son and a coffee for me...... Shops like you as so impersonal..... Part of me hopes you go out of business....

Purchased meal deal with antipasti ciabattia roll which contained no meat whatsoever. Although the roll was tasty it was not what I expected. My understanding is that the antipasti means a variety of foods such as cured meats, cheeses, olives, and vegetables. Not just vegetables! Very disappointing although the coffee was lovely and the service fast and friendly.

Coffee delivered quickly and on time for my son's birthday. He loved it!

Service professional delivery on time and coffee taste absolutely delicious worth of trying

Coffee very good, service like a mcdonalds... Order and pay at a screen, get a code, queue at till and wait fir your number... Ordered a doughnut... Or should i say a ONE bite nut... Tiny

Really disappointed. I paid extra for my toppings and they forgot the 3 the açai bowl already comes with. 10/10/25 10:10pm

As a regular, I am shocked by the behaviour of the staff on this day too, i love the food but the staff especially make it unbearable.

Coffee taste for me is not smooth compared to other brands I have used (Partners Coffe in NYC), it’s just OK so will continue the search for the perfect blend for me. At this price and with all the public love I did expect more

Service was mid, no polite welcome, I asked if this was my order and wasn’t spoken to, he just pointed at my items on the counter. Also a previous time at Wembley Park BSC I was given the wrong milk in my order.

Great product. Easy to order and quick delivery.

My coffee order is interesting and I had no expectations going in. I am searching for a dark roast similar to a single source sumatran. I will keep looking. I have specialized in coffee tasting for many years.

Clearly have no idea have to serve customers or how to make a icetea, very overpriced.

Tasty coffee but not much bacon on breakfast roll not worth the money . Sam who served me was lovely and gave an extra roll with a chocolate brownie as complimentary