Let's Roam レビュー 2,078

Let's Roam からの回答

2026年3月24日

We’re so happy to hear you had a fun experience with your group! 😊

Exploring downtown Detroit and discovering those mini monuments is such a great way to see the city from a new perspective. We love that you enjoyed the adventure together!

Thanks so much for sharing your feedback, we’d love to have you join us on another hunt soon! 🎉

Let's Roam からの回答

2026年3月18日

Hi there,

We’re really sorry to hear about your experience. That’s understandably frustrating, especially when it was meant to be a fun activity for your family.

It sounds like you ran into issues with the app freezing and adding players across devices, which prevented you from using all your tickets as intended. That’s not the experience we aim to provide, and we appreciate you bringing this to our attention.

We’d like the opportunity to take a closer look at what happened and help make this right. Please reach out to us at support@letsroam.com
with your order details so we can review your case further and explore the best resolution for you.

Thank you again for your feedback. It helps us continue improving the experience for everyone.

Let's Roam からの回答

2026年3月16日

Thank you so much for the awesome review! 😊 We're thrilled to hear that your spur-of-the-moment decision turned into such a fun experience. Creating hilarious memories with friends is exactly what we hope every hunt brings.

We really appreciate the recommendation and hope to see you on another adventure soon! 🧭🎉

Let's Roam からの回答

2026年3月3日

Hello,

We’re truly sorry to hear about your experience. We understand how frustrating and disappointing this must have been, especially after planning in advance and gathering a group to participate. That’s certainly not the experience we want anyone to have.

We want to be clear that we are not a scam, and we take situations like this very seriously. App issues on the day of an event are incredibly frustrating, and we sincerely apologize for the inconvenience and the wait you experienced with support. That is not the level of service we aim to provide.

Regarding your refund, we would like to personally look into the status of this right away. Refund delays are not our standard process, and we want to ensure this is resolved for you as quickly as possible.

Please contact us directly at support@letsroam.com
with your booking details and the email associated with your account, or reply to your existing ticket so we can escalate it immediately.

Again, we’re very sorry for the frustration this has caused and appreciate you bringing it to our attention.

Kind regards,
The Let’s Roam Team

Let's Roam からの回答

2026年3月3日

Hallo,

vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen. Es tut uns sehr leid zu hören, dass Ihre Erfahrung enttäuschend war und dass Sie während der Schnitzeljagd technische Probleme hatten.

App-Fehler, durch die man keine Antworten auswählen oder etwas anklicken kann, entsprechen absolut nicht dem Erlebnis, das wir bieten möchten. Wir verstehen, wie frustrierend das gewesen sein muss, und entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten.

Unsere Touren sollen unterhaltsam und interaktiv sein und nicht eintönig oder frustrierend wirken. Ihr Feedback zu den Aufgaben und den technischen Problemen ist uns wichtig, und wir werden es an unser Team weiterleiten.

Wir würden uns freuen, die Möglichkeit zu bekommen, den Vorfall genauer zu prüfen und eine Lösung für Sie zu finden. Bitte kontaktieren Sie uns unter support@letsroam.com
mit Ihren Buchungsdetails, damit wir Ihnen weiterhelfen können.

Vielen Dank nochmals für Ihr ehrliches Feedback.

Mit freundlichen Grüßen
Das Let’s Roam Team

Let's Roam からの回答

2026年2月23日

Hallo,

vielen Dank, dass Sie sich die Zeit genommen haben, Ihr ausführliches Feedback mit uns zu teilen. Es tut uns sehr leid zu hören, dass Ihre Erfahrung mit der Graz-Tour nicht Ihren Erwartungen entsprochen hat.

Wir schätzen Ihre Hinweise zu den Übersetzungsproblemen, dem Schwierigkeitsgrad der Rätsel sowie zur saisonalen Schließung einer Station sehr. Dieses Feedback ist für uns wichtig und wurde an unsere Content- und Lokalisierungsteams weitergeleitet, damit wir die Qualität und Genauigkeit verbessern können.

Bezüglich der Rückerstattung ist unsere Richtlinie auf unserer Website beschrieben und wird nach dem Start einer Aktivität jeweils individuell geprüft. Wir verstehen jedoch Ihren Unmut und möchten Ihren Fall gerne noch einmal überprüfen, um zu sehen, wie wir Sie bestmöglich unterstützen können.

Es tut uns außerdem leid zu hören, dass Sie weiterhin unerwünschte E-Mails erhalten. Das entspricht nicht unserem Anspruch, und unser Support-Team kann sicherstellen, dass Ihre E-Mail-Einstellungen korrekt angepasst werden.

Bitte kontaktieren Sie uns direkt unter support@letsroam.com
mit Ihren Kontodaten, damit wir Ihr Anliegen persönlich prüfen können.

Vielen Dank nochmals für Ihr ehrliches Feedback. Wir bedauern, dass diese Erfahrung enttäuschend war, und danken Ihnen für die Möglichkeit, uns zu verbessern.

— Let’s Roam Support Team

Let's Roam からの回答

2026年2月23日

Thanks so much for the awesome review! We love hearing that the hunt made for a great date idea, exploring a city together always makes things more fun 😊

Tucson has so many cool spots, and we’re glad the route helped you discover places you hadn’t seen before while keeping everything easy and walkable. Hope it sparked a few laughs and maybe even inspired another adventure together.

If you ever want to explore a new city or try a different style of hunt, we’d love to have you join us again. Thanks for choosing Let’s Roam!

Let's Roam からの回答

2026年2月23日

Hi Demaeght,

We’re really sorry for the frustration this situation has caused, we understand how upsetting it is when something you’ve paid for doesn’t work as expected, and when answers feel slow or incomplete.

To clarify, refunds are not handled through chat responses or public reviews, and information found via third-party summaries (including AI tools) may not always reflect the most up-to-date or accurate details of your specific case. Each refund request is reviewed individually by our billing team once all details are confirmed.

Your experience with repeated screen blocking is not the experience we want anyone to have, and we absolutely want to look into this properly for you. The fastest way for us to assist is directly via our support team, who can review your account, technical issue, and refund eligibility in one place.

Please reach out to support@letsroam.com
and reference your previous request so the team can assist you as quickly as possible.

We appreciate your patience so far and regret that this situation has reached this level of frustration. Our goal is always to resolve issues fairly and transparently.

— Let’s Roam Support Team

Let's Roam からの回答

2026年2月19日

Bonjour,

Merci d’avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés d’apprendre que cette chasse au trésor n’a pas été à la hauteur de vos attentes, d’autant plus qu’il s’agissait d’un moment à partager avec votre épouse et vos petits-enfants.

Nous comprenons combien il peut être décevant qu’une activité ne corresponde pas à ce que l’on espérait. Nos chasses au trésor sont conçues comme des aventures ludiques et basées sur des énigmes, et non comme des visites touristiques guidées, ce qui explique l’absence d’explications historiques détaillées sur chaque lieu. Nous sommes navrés si cela n’était pas suffisamment clair lors de la réservation.

Vos remarques concernant l’intérêt des questions, les messages promotionnels dans l’application et la valeur globale de l’expérience ont bien été prises en compte. Ce type de retour nous aide à mieux comprendre les écarts possibles entre les attentes et l’expérience vécue.

Concernant les avis, nous tenons à préciser que Trustpilot est une plateforme indépendante : nous ne contrôlons ni les notes ni les commentaires laissés par les utilisateurs.

Nous aimerions vraiment avoir l’occasion d’examiner votre expérience plus en détail et de voir comment nous pourrions vous aider. N’hésitez pas à contacter notre équipe d’assistance à l’adresse support@letsroam.com
, qui se fera un plaisir de vous accompagner.

Merci encore pour votre retour.

Cordialement,
L’équipe Let’s Roam

Let's Roam からの回答

2026年2月19日

Hallo,

Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben. Es tut uns sehr leid zu hören, dass Ihre Schnitzeljagd in Herten nicht Ihren Erwartungen entsprochen hat.

Wir verstehen, wie frustrierend es sein kann, wenn eine Aktivität nicht die gewünschte Spannung bietet. Unsere Schnitzeljagden sind als interaktive, rätselbasierte Abenteuer konzipiert, wodurch Aufgaben manchmal wiederholend erscheinen können, insbesondere wenn nur ein Teil der Tour abgeschlossen wird. Wir bedauern, dass dies Ihre Erfahrung beeinflusst hat.

Die Buchung und Einlösung der Tour sollte problemlos verlaufen, und wir entschuldigen uns, dass Sie Schwierigkeiten hatten. Unser Support-Team steht jederzeit zur Verfügung, um bei Problemen vor oder während der Tour zu helfen. Bitte kontaktieren Sie uns unter support@letsroam.com
, wir helfen Ihnen gerne weiter.

Vielen Dank noch einmal für Ihr Feedback, das uns hilft, unsere Erlebnisse zu verbessern.

Mit freundlichen Grüßen
Das Let’s Roam Team

Let's Roam からの回答

2026年2月19日

Hello,

Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet your expectations.

Our scavenger hunts are designed to be lighthearted, puzzle-based adventures rather than detailed guided tours, which is why the questions focus on fun and exploration rather than in-depth information about each location. We understand this may not be what some participants are looking for, and we apologize if the experience felt underwhelming.

We take feedback like yours seriously and will use it to improve future hunts. If you would like to discuss your experience further or need assistance, please contact our support team at support@letsroam.com
.

Thank you again for sharing your thoughts.

Kind regards,
The Let’s Roam Team

Let's Roam からの回答

2026年2月9日

Hi there, thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the Porto scavenger hunt did not meet your expectations and that the experience felt frustrating rather than enjoyable.

Our hunts are designed so that attractions can be completed without paying entrance fees, and we regret that this was not clear or did not align with what you encountered on the ground. We also take accuracy very seriously, so hearing that some questions felt incorrect or confusing is concerning and something we will be reviewing with our content team.

We understand that when you regularly do scavenger hunts while traveling, expectations are high, and we’re sorry this experience fell short. While we know this did not provide the experience you were hoping for, we appreciate you bringing these issues to our attention so we can work to improve future hunts.

If you’re open to it, our support team would be happy to review your experience in more detail. You can reach us at support@letsroam.com
.

Let's Roam からの回答

2026年2月9日

Hi there, thank you for taking the time to share your experience. We’re sorry for the frustration this situation has caused, especially after ordering gifts for your family.

After reviewing how these charges occur, we’d like to clarify that the additional charge is tied to an optional offer that appears during checkout and requires a selection to be completed. We understand your feedback that this can feel too easy to select, and we appreciate you sharing that perspective. We pass this kind of feedback directly to our product team so the checkout experience can continue to improve.

Regarding the refund, we understand how disappointing it is to be told a timeframe and not yet see the funds reflected. Refunds are processed through our billing team and, once issued, the posting time depends on the bank or card provider, which can take additional business days beyond our processing window.

We regret that the communication along the way did not give you the reassurance you were expecting. If you would like us to review the current status of your refund and provide a clear update, please reach out to our support team at support@letsroam.com
with your order details, and we’ll be happy to assist further.

Let's Roam からの回答

2026年2月9日

Hi there, thank you for sharing your experience. We’re sorry for the frustration this situation caused and understand how concerning refund delays can feel.

After reviewing your account, we can confirm that the third membership was removed promptly after you contacted us and that the refund request was submitted to our billing team. Once a refund is approved and processed on our end, the remaining timeline is dependent on the bank or card issuer, which can take additional time to reflect on your statement.

We want to reassure both you and future customers that this was not a case of funds being taken without action or intent to withhold a refund. While higher-than-usual billing volume can affect response times, your request has been handled and was not ignored.

We regret that the communication delay led to a loss of confidence, as that is never our goal. If you would like confirmation details or further assistance, our support team can still help at support@letsroam.com
. We appreciate the opportunity to clarify this publicly.

Let's Roam からの回答

2026年1月29日

Hi there, thank you for taking the time to share your feedback. We are sorry to hear that this situation caused frustration, especially since these purchases were intended as gifts.

After reviewing the account, we can confirm that the purchases are active and available. Gift packages do not activate until a recipient begins their first Scavenger Hunt, so they may appear inactive until redeemed. All valid purchases remain accessible.

We also want to clarify that the additional charges occurred because the Buy & Save option was selected during checkout, which applies multiple packages at a discounted rate. The quantity is shown for review before the order is finalized.

Additionally, the refund for the extra charges has already been processed back to the original payment method. Once issued, the posting time depends on the customer’s bank or card provider and can take additional business days to appear.

We understand how confusion around checkout options and refund timing can be disappointing. We appreciate the opportunity to clarify these details publicly and reassure future customers that this was not a case of missing products or unresolved refunds.

If you still have questions or would like further clarification, please feel free to contact our support team directly at support@letsroam.com
.

Let's Roam からの回答

2026年1月29日

Thank you so much for the kind review. We are thrilled to hear that the faculty and staff of St. Elizabeth Elementary School had a fabulous afternoon exploring the charms of downtown Oakland. It is always a pleasure to be part of experiences that bring teams together while discovering new places. We hope to see you again on another adventure soon.

Let's Roam からの回答

2026年1月29日

Thank you so much for your review! We’re thrilled to hear you had a fun time and hope you’ll join us again for more adventures soon!

Let's Roam からの回答

2026年1月27日

Thank you for taking the time to share your feedback. We’re sorry to hear that this experience didn’t meet your expectations.

The photos on our site are intended to represent the general character and atmosphere of the region rather than a single street or viewpoint. Villages like Claines are small by nature, and the experience is designed to be a short, self-guided exploration rather than a long walking tour.

We appreciate your comments and will take them into account as we continue to improve how we present our experiences. If you’d like us to review your hunt or discuss your concerns further, please contact our support team at support@letsroam.com
.

Let's Roam からの回答

2026年1月23日

Hi there, thank you for taking the time to share your feedback. We’re sorry to hear that this experience was frustrating and understand how concerning unexpected charges can feel.

We would like to clarify that during checkout, customers are shown the quantity of tickets selected along with the total amount and are asked to review and confirm these details before completing the purchase. This step is in place to ensure the selected quantity and charges are correct prior to payment.

That said, if there is any confusion about the purchase or if you believe something did not display correctly at the time of checkout, our billing team is able to review this further. While refunds are assessed according to our purchase terms, we’re always happy to take another look and make sure everything was processed accurately.

If you’d like us to review your transaction again, please contact us directly at support@letsroam.com
with your booking details and a reference to this review. Our team will be glad to assist you.

Thank you for sharing your concerns. We appreciate the feedback and the opportunity to clarify how the checkout and review process works.

Let's Roam からの回答

2026年1月23日

Thank you so much for the great review! We’re glad you had an exciting time exploring Disney Springs and enjoyed learning a bit about different parts of the world along the way 🌍✨

We really appreciate you sharing your experience and hope to see you on another adventure soon!