LettingaProperty.com レビュー 651

Fantastic and helpful service received from Charlotte

The team has been helpful and providing prompt support and follow-up. Good experience working with Charlotte Clarke, keep it up!

Charlotte and Natalie have been fantastic in the finance department. They have been so understanding and have worked really hard to resolve the situation of an tenant paying rent late to me.

I've been a Landlord with Letting a Property for five and a half years. Most of that time things have gone okay. However, over the last 18 months things have been tricky as I've had a lot of personal problems to deal with as well as Landlord/Tenant difficulties so I have found it hard to navigate through. I've also not had the available time to deal with my Landlord issues like I once did so I have needed extra support from Letting a Property...

Given the above, I would like to personally thank Charlotte Clarke for all her support throughout this time. She has helped me so much and gone far beyond her job to assist me and I am so grateful to her for this - it has been priceless to me so thank you so much Charlotte..

Charlotte Clarke in accounts was very efficient and reliable. Thank you

Charlotte Clarke , She was really helpful , kind and professional.

Thank you Charlotte for an excellent support

It’s unfortunate to receive a 1-star review from a tenant who was evicted via the courts, though this outcome is not unexpected.
The entitlement reflected in the feedback is disappointing, particularly given the extensive support provided throughout both the tenancy and the eviction process.

Letting a Property has remained consistently supportive to both tenant and landlord throughout the tenancy and eviction process.
I’d like to extend a sincere thank you to Natalie, Mia, Casey, Nathan, Charlotte, and the solicitors involved for their professionalism and assistance in resolving this matter

Letting a Property Team Stay motivated and keep up the great work you’re all doing.
Your efforts are truly appreciated.

We are new Landlords - putting our home on the rental market because of a job move. Abby has dealt with us since February 2025 (our move was delayed by other factors) and has consistently provided a very responsive and professional service, whilst at the same time being very personable in character. I have no hesitation in recommending this company and Abby in particular.

Would have given 10 stars if I could!!!! From submitting the enquiry to signing the lease with my new tenants, letting a property made it easy sailing. Honestly, the only regret i have is 'why haven't i used this company in the past, it would have saved me a lot of time and money'. Abigail Morgan's professionalism was exemplary. She arranged a time to give me a call and went through everything in detail. I really liked the transparency in the service, no hidden costs. I liked using the platform to book viewings for potential tenant's. Given the ability to look through the tenants was really good, the platform showed the relevant information i needed to make a decision and it was mobile friendly so I could look at updates whilst i was out an about. Whenever i telephoned the service some one answered within a couple of minutes, wow. Every time i emailed Abigail with questions she was so good to respond straight away. Even when the potential tenant had queries that i could not answer, I emailed Abigail and she rang the tenant straight away and advised the best way forward. I would definitely recommend this company, very professional.

Casey runs my property’s for me and I would highly recommend very helpful and always there if you need her.

The response to email time is very good. It's also quite easy to get them on the phone to discuss more finer detailed issues if necessary.

Great service, always quick to respond, effective and friendly

Very responsive, customer centric and genuine company. We support them with maintenance / repairs and working with them has become a breeze. They have key members within their team who are always willing to stretch the extra mile and always available to provide support. Thank you!

I engaged LettingaProperty to manage a tenancy commencing on 30 September 2024, under written terms that included a rent guarantee. Despite the tenancy being active, the guarantee was not activated, resulting in six months of unpaid rent between April and September 2025, amounting to £7,200.
Throughout this period, communications from the agent were inconsistent and contradictory. Key obligations were not fulfilled, and timelines were repeatedly missed. I have submitted a formal complaint to the Property Redress Scheme (PRS), supported by a clause-referenced bundle and financial documentation. The matter is currently under adjudication.
As a landlord managing property from overseas, I rely on agents to honour enforceable terms and deliver reliable service. In this instance, LettingaProperty failed to meet those standards.

Highly recommend. Very professional, organised and helpful. Answered all my questions in a quick and detailed manner. Will use them again.

It's between a 2* and 3* for landlords service - the original advert and property manager were helpful.

However the drafted Tenancy agreement (being a fairly copy and paste doc) was incorrect as my address was not right, the property being let address was also incorrect. Fairly basic stuff.

I had a direct line to my tenants, so I ended up managing the property myself, really, despite paying for the full service. (not the letting agencies fault, but part of the reason I stopped paying).

Also, by the end of the 2nd term, I was being asked to renew on the most expensive package, but with the service being reduced by exactly half (with the rent protection only going to 6 months, not 12, like before).
I felt it was no longer financially viable for me, but there was a sneaky £120 exit fee which was tactically not mentioned until I'd passed the 2 month renewal threshold whereby I *had* to pay (according to the online terms).

Initial experience was good (as a new landlord) but the service was gradually reduce to the point where it was no longer cost effective and I got stung with a surprise exit fee.

Casey has been an excellent in all regards- chasing up tenants for update, communicating the outcome and finally tying up the ageement.

Casey was amazing. She dealt with the new tenancy efficiently and with expedience. 😀