LettingaProperty.com レビュー 651

I felt very looked after by Luke and Ryan. After being disappointed by another letting agency whose staff were impossible to pin down, it was very reassuring to be able to speak with competent and helpful people. The service was great and we're definitely off to a good start!

Charlotte and Mia are very responsive, helpful and lovely

Charlotte and Natalie have gone above and beyond dealing with nightmare tenants who have repeatedly paid rent late. Charlotte has continued to chase the tenant unprompted and was very professional and sympathetic with us. They have been brilliant especially the last few months. Thank you ladies! Tenants have now vacated and we have our property back! It has been super stressful and they took it off my hands and helped with it all. We couldn't have done it without their help.

Kelsey has been a super star. Very grateful for all the support. Thank you!

Charlotte Clarke has been very helpful and understanding with the situation at the moment and is continuing to support me to be able to get the client vacated from my property she has arranged and rent that was owed to me promptly and quickly and I can’t thank her enough for the support in this frustrating time

A good company to use for your property needs. I was particularly pleased with how well Charlotte Clarke was able to help with managing my property and liasing with my tenant.

Thanks for all the help Charlotte!

Casey was absolutely outstanding with helping us secure our new flat! Not only she went above and beyond but also she was down to earth and helped us understand new things that we needed to complete. Can't describe how smoothly everything went with that kind of service! Superb!

Thank you helen, you are very accomodating on us.

Really good service so far from Letting a Property, the set-up and recent support from Charlotte Clark has been timely and valuable.

Huge thanks to Charlotte Clarke for an amazing support! She is knowledgeable, professional, and consistently goes extra mile to ensure everything runs smoothly. Even if there are questions outside her usual remit, she never hesitate and always took initiative to research the information and returned with a viable solution. It’s been a pleasure dealing with her, and I’m looking forward to another great year ahead with LettingaProperty.com.
Keep up the fantastic work!"

Very helpful when problems arise and extremely good at keeping me up to date with all the changes that have recently come in for landlords.
I have been incredibly grateful for Charlotte who has been so helpful in chasing up tenants who are in rent arrears, she keeps me fully informed of her involvement in this process. I’m very thankful that she can do this on my behalf.

I had very good support from Charlotte Clarke was in helping sort out my issues.

Very poor experience. I have full maintenance package to manage my property. Multiple maintenance issues have been left unresolved, with slow responses and little practical follow-through. Quotes provided have been well above market rate. Some serious issues have not been gripped. Emails are simply not responded to.
Communication is chaotic — spread across email, portal comments and quote responses with no clear accountability, which creates delays and confusion. Overall, not a reliable or well-managed service in my experience.

Unlike other agencies, they require an upfront setup fee before finding a tenant, and they also charge additional fees for arranging viewings with prospective tenants. I paid for their comprehensive package, along with extra viewing costs, but did not see any results.

In contrast, when I switched to another agency, they were able to secure a tenant within a week and only charged their fees after successfully finding one.

Overall, I found their process slow and ineffective. In addition to the agency costs, I also had to cover three months of mortgage payments without rental income, which added to the financial burden.

Although their initial fees may appear lower than other agencies, the overall service was not satisfactory. I would not recommend them based on my experience.

Ryan and the team have been fantastic from start to finish. The whole process was smooth, well-organised, and far less stressful than I expected.

Communication was excellent throughout. Ryan kept me updated at every stage and was always quick to respond to any questions I had.

Everything was handled professionally and efficiently, which really gave me confidence during the move. It’s clear they genuinely care about providing a high level of service and making things as easy as possible for tenants.

I really appreciate all the support and would highly recommend Ryan and the team to anyone looking for a reliable and helpful letting service. Thank you again!

Extremely disappointing and frustrating experience with LettingaProperty.com.

I signed up after being told my property was worth around £2,100 based on comparable local properties, which gave me confidence that I was working with professionals who understood the market and would actively protect my interests as a landlord.

Instead, after taking £238 upfront, the experience quickly became a cycle of wasted time, poor communication, inconsistent advice, and disappointing service.

My property was initially marketed lower than the valuation discussed, then I was later pushed to reduce the rent even further — below what I had originally been led to expect — rather than seeing strong negotiation efforts to secure the best outcome. When an offer of £1,850 came in on a property marketed at £2,000, there appeared to be little meaningful negotiation on my behalf despite this being one of the main reasons landlords use an agent in the first place.

Over approximately four months, they failed to secure me a tenant while I lost valuable rental income. Throughout the process, I repeatedly had to chase updates, follow up myself, and invest far more personal time and energy than should ever be necessary after paying for a professional managed service.

What has made this even worse is the dismissive and lazy attitude I experienced, particularly from Kelsey Hall and Demi. Rather than taking accountability for the lack of results and poor service, I have been left feeling ignored, frustrated, and financially worse off after months of lost rental income.

To make matters worse, when concerns were raised early and I requested a refund, I was persuaded to continue on the basis that things would improve. They did not.

The viewing process itself also felt unprofessional at times, including basic carelessness from their clerk while handling my property.

What is most disappointing is that despite months of underperformance, wasted time, financial loss, and clear dissatisfaction, they are now hiding behind technicalities such as “advertising was delivered” rather than taking accountability for the actual quality and effectiveness of the service.

In my opinion, simply listing a property online is not enough to justify charging landlords upfront if the wider service lacks strong communication, proper negotiation, professionalism, and meaningful results.

I am extremely disappointed by the dismissive handling of my concerns and will now be escalating this matter to The Property Ombudsman.

Based on my experience, I would strongly advise landlords to think very carefully before paying upfront for this service.

First class services. V helpful & lots of advice.

Company has a prize for bank to bank payments but direct debits aren't eligible, only manual payments via their website, which carry a transaction fee of £2.35. What type of organisation does that sound like to you?

Do Not Touch with a Bargepole!
If I could give negative stars I would do so. This company appears to be completely incompetent and unprofessional. They seemed normal at the first consultation. They took the initial money. I wanted to get the property cleaned prior to the next tenant, as I do not live locally, requested them to arrange. Months went by, no response on phone calls or e-mail. When I finally complained, the person had the nerve to tell me that they had not replied as there was no new information to give me! To me this was completely unprofessional! Their complaints department excuse was that it was all down to 'human error' which tells you all you need to know about their standards. I then demanded my money back, after having lost months of rent due to their incompetence. They then had the nerve to tell me that they would refund the money as a 'gesture of goodwill!' They have no insight into their own incompetence, and do not seem willing to raise their standards out of the gutter!

Natalie Deakin was polite courteous and helped me do exactly what I needed. She was brilliant. I had been in contact with others who didn’t help at all when I was trying to pay for works completed. I am glad she helped me today. Thank you.