LEVEL8 Group Corp. レビュー 92

I am based in Canada, I just got my 2 voyageur luggage. 28" and 30". Though i have not travel with them but will do in after Easter. I also bought covers for both. The luggage looks durable. My 28" has no strap belt to hold stuff down inside. 30" is limited in colour manufactured so your choice is limited. I had delay on my 30" so I will advise that you order on time if any one needs that.i also had courier logistics issues with 30" cover. I eventually got my orders in good form with consistent email with assistant of Mercy especially. Tina was a helpful too. But the most important thing here is that I think I am going to enjoy my level8 order.

My wife and I have traveled very hard over the past 20 years and have ruined many a luggage set. Then I did a deep dive into good quality luggage and found Level 8. We bought 2, 26 inch cases and 1 carry on. Since our purchase just 2 years ago, we have logged over 100,000 miles with this luggage and it has visited every continent to include Antarctica, or at least on the ship as we did landings. This luggage has held up and rolls with ease. Recently we had a 15 minute walk from the Sydney airport to our hotel. I would normally hire an uber or get a taxi but we walked due to how well Level 8 luggage rolls on any surface. Cobble stones in Europe, dirt paths in Uganda, sandy bits in Egypt, all with ease. I wouldn't say we abuse our luggage but inherently travel is tough on them.
We had one issue where a zipper broke. I contacted the company as I was unsure of what to do since this happened on our current trip where we won't be home for another 3 months. They asked that I find anyone who could fix it and they would cover the cost. No questions past that. I sent them an invoice ($20) from a cobbler and they promptly paid it thru my PayPal account. We weren't slowed down in the least. I cannot recommend Level 8 luggage more. We have had 3 sets of friends also purchase full sets and they love them.

I’ve been using Level8 carry-on luggage for the past six years, and I absolutely love it. As a frequent traveler (2–4 flights per month), having reliable luggage is essential for me, and Level8 has never let me down.

The suitcases are incredibly spacious, well-designed, and built with high-quality materials. The wheels are especially sturdy and smooth, which makes traveling so much easier, and the overall design is both sleek and practical.

What really stands out, though, is their customer support. Unfortunately, during one trip, my carry-on was damaged by airport staff and the retractable handle broke. I reached out to Level8, and their support team was amazing: quick, responsive, and genuinely caring. They handled everything efficiently and sent me a replacement for free.

This experience proved to me that their lifetime warranty truly delivers. It’s not just luggage, it’s a long-term investment you can rely on.

I purchased a carry-on luggage and I received it with scratches so I sent them an email and request for a replacement and they were able to process my request so quick. I can say their Customer service is superb! and I will still purchase their products. Thank you, Mercy for an above and beyond level of support in escalating this issue.

Level 8 customer service is second to none. I had a small issue with one of the luggage’s that were purchased firstly from them, and they did not hesitate to help me immediately. Their response and their resolution was very fast and what one would expect from any company.

Level8 was quick to respond to my email. Their communication was clear and the instructions were easy to follow. This is how customer care should always be!

fast respond, ans super supportive. Send me my the replace parts for free

Can't praise level 8 highly enough. Their products and customer service has proven exemplary.
I will be buying from them again and would advise everyone else to if they need premium luggage at a great price with great back up

When I had an issue with my suitcase Level8 quickly sent me a replacement. I love this suitcase.

We made great use of our Level 8 luggage in our trip to Europe. Unfortunately, when it's time to do our next trip, I forgot the code for the lock. When I tried to reset the code, the reset button would not go down. Since I bought my luggage in 2023, I wasn't sure whether it was still in warranty. When I contacted them via email and explained the problem, I received a reply right away and was asked to provide additional information. Within a day, I received another email saying they have mailed the replacement part. Replacement part came right away at no additional cost. Thank you Level8 for your prompt response and positive resolution. Excellent Customer Service!

very responsive customer service. I had an issue with the case but they have replaced it so I'm very happy still with their brand

The Level8 Voyageur Check-In (28'') is hands down the most durable luggage I’ve owned. As a frequent business traveler, I need gear that holds up, and this bag delivers (while consistently getting compliments!). What really sets Level8 apart is the support: being able to easily order parts and repair the luggage is a huge win for both convenience and sustainability. Highly recommended!

I bought this bag in late 2023 and it worked perfectly until about a month ago, when the zipper broke. LEVEL8 covered the cost for me to take it to a luggage repair services company, but unfortunately the zipper failed again. At that point, they offered me a full refund without any hassle. Really impressed with how they handled everything. Great company with excellent customer support, and I’ll definitely continue using and recommending their luggage.

After several successful uses, the combination lock malfunctioned. We communicated this issue to LEVEL8. They mailed us a new lock to replace the broken one. There was no charge. We are very pleased with the service and the luggage is very nice.

Best customer service. Replied quickly and could help me out with a spare part immediately.
Bought the suitcase second hand and told them so. But nevertheless they helped me out.

from the day one of using the luggage i was impressed by the fact that it is a unique design luggage due to the fact the wide handle bar. I have noticed few people were interested in my bag and it did stood out from the other bags. smooth wheels. overall, it is a great product. also, amazing product support. very responsive and helpful.

We are very happy with our Level8 suitcases. We travel a fair amount and the Level8 suitcases are holding up far better than the other name-brand stuff we've had in the past. The real advantage with There have a been a couple times the airlines were a little extra-rough with our cases requiring replacement of a couple small parts, and the Level8 customer service has been fantastic getting the new parts to me. While I don't know when these suitcases will need to be replaced, I do know that I will replace them with Level8 in the future.

They were very quick in addressing my warranty claim.

I have three: the yellow and black 20", 26", and 28". Love them all. The wheels are the best. They are so smooth when rolling. I had an issue with the telescopic handle on the 20". I emailed the company and sent a video of the issue. They quickly sent a replacement. With so much horrible customer service nowadays, I was pleasantly suprised with the customer service at Level8.