LEVEL8 Group Corp. レビュー 92

I've had my 28" Voyageur for about 2 years now. One of the caster wheels disappeared after over 100 flights. Customer service was very fast to confirm the claim and ship out a new wheel. Excellent response time and help. Stand up company and the bags are pretty tough to boot!

I have complete respect for the level 8 response team. I received a damaged Hegent carry on and the team responded to my emails PROMPTLY the entire time, sent me a replacement bag, AND a complementary luggage tag.

Thank you Level 8 for your customer support when things don't always go according to plan.

Never, NEVER order anything from Level 8 on a third party site like Amazon. N.E.V.E.R.!!! They will send you a box with lots of heavy packing materials, but no sign of the Elegance rolling carry on suitcase and packing cubes that you paid for. Nothing but packing materials in the box. Then they will blame the shipper, and the shipper will blame them, and you will be out almost $300 with no option for a resolution. Then they'll respond to your repeated requests for a refund or that they send the actual merchandise you paid for by closing your account.

I initially only purchased the smaller carry on. But loved it so much I bought the bigger one and it’s amazing. Love this brand of suitcase. It rolls so smooth, packs so easily and just looks clean.

Very Disappointed – Poor Packaging & Damaged Product

I ordered a suitcase from Level8 and was shocked at how it arrived. FedEx delivered it completely unwrapped, with no protective packaging at all. It looked as if it had just come off a flight—dented, scratched, and bruised before I even had a chance to use it.

This shows a complete lack of care and respect for customers. When you buy a brand-new suitcase, you expect it to be protected and delivered in perfect condition. Unfortunately, that was not the case here.

I do not recommend purchasing from this company. Buyers should be aware that Level8 does not prioritize quality control or customer satisfaction.

Bag never delivered, yet I’m asked to review my experience (!). Shipping tracker shows failed delivery a couple nights in a row (at 11:30 pm)? Evidently they will reorder. Luckily I have the Road Runner 20” Pro and came back for an Adventure model. Glad I did not need it before delivery happens, whenever that happens.

Lieferung schnell vorbereitet für die Post, Website gutes Design, die Koffer an sich minimalistisch und praktikabel, hatte bis jetzt kein Probleme.
Sehr gutes Preis-/Leistungsverhältnis!

Es könnte evtl. noch mehr Farbkombinationen geben, aber trotzdem top!

Received my Level8 Voyager 20" & 26" set within 5 days after placing order. The carry-on and 26 " checked luggage are very roomy and love the trunk style for traveling. The wide handle gives me more control with moving the Voyager set. Did a full strength inspection and found it tough but flexible and the biggest area of toughness was the reinforced corners, don't see them denting in from a fall or drop that will impact the corners. The interior fabric is soft yet strong, the zippers glide without catching and having a full compartment space without those annoying handle frame going down the middle I can use the full space for packing. Very happy with purchase, considering buying the 28" check Voyager but not sure if the extra 6 liters constitutes the price. Would love to test it out to see if it's worth the price.

Parfait, l’organisateur de valises est très solide et jolie. De plus les accroches en scratch sont géniales pour savoir exactement ce que vous avez mis dedans d’un coup d’œil !

Just got the 30-inch LEVEL8 Voyageur to complete my set—already had the 20-inch and 28-inch, and I’m obsessed. That wide handle? Genius. And the wheels? So smooth, it’s like gliding on air. Seriously, no other luggage compares. Already told my bestie they need this brand in their life. 😍

Customer service is excellent. I reached out the customer support multiple times and had quick and great communication.
Suitcase itself is awesome too. I’ll buy another one when my suitcase gets old.

For several years, I have exclusively purchased Rimowa suitcases due to their exceptional quality. However, I recently decided to explore Level8. Not only do the brand offer a more equitable price point, but the quality is also remarkable. Actually better than all high end brands I know. Notably, they are one of the few suitcases that feature a zipper closure on both sides of the compartments. It would be advantageous if the 28-inch version could be purchased separately rather than as part of a set of three. A carry-on version with a large outside pocket would be a good addition to the range.

I recently purchased the Road Runner Pro Carry-On 20'' and had an issue with the case. It was very stressful as I was travelling on Wednesday and would not be able to comply with the 7 day return window as they are in Ca USA and I am in the UK. Level 8 were excellent and cognizant of the time constraints, once I supplied pictures and a short video of the issue they very quickly gave me a couple of options to resolve the situation. Both world class service and exceptional as a customer outcome. Great service thank you Level 8

One Star – Complete Waste of Money
This Level 8 luggage is a joke. I ordered the new yellow and black style thinking I was upgrading, and I deeply regret it. I used it once on a trip to Egypt and Morocco—one trip—and it came back beat to hell. Scratches everywhere, the finish looks terrible, and for the price? Absolutely not worth it. The so-called "warranty" is useless. I’ve had a cheap three-piece set from Ross for over 10 years, and that stuff has survived more flights and abuse without falling apart. This Level 8 suitcase couldn’t survive a single trip. Stylish, maybe—but totally garbage when it comes to quality. Don’t waste your money.

Had an urgent issue with my delivery and reached out to their team who investigated and responded super quick. Probably the best customer service I have ever dealt with. The Level 8 team deserves more praise for this level of service. If you are thinking of placing an order with these guys you're in good hands, thank you so much

Bought an aluminium carry on nearly a year ago. It must have been on 30 flights and is still going strong. Looks and works great. My only criticism is that the 'grey' looks a bit purple in some lights but not a big deal. My wife has a Rimowa and I prefer this.

I had a great experience with this company. I ordered the 20 inch Freeloop 4 wheel suitcase, which is pricey but beautiful.
I ordered using a discount code, which didn't apply after checkout. The company honoured it, once I emailed them and explained the issue. In addition, I was worried about it arriving in time for my trip, next week. However, they despatched my suitcase from the US to the UK really quickly, and I received it TODAY, 4 days after i ordered it.
Also, I bought a protective cover for it not knowing the case comes with a protective cover, which was not only a pleasant surprise, but it was exactly what I originally wanted and ended up buying from. Amazon for more than $20. So qudos to Level 8. Whlst their suitcases are a little expensive, it is definitely worth investing in one as they're sturdy, beautiful and look and feel like they last.

Beware this company sells items that they don’t have in stock for months!!!

I purchased a 26”inch voyageur for my upcoming trip. I received no bag and had an email from the company telling me they don’t have this item in stock till the end of May. As I very disappointed with this situation I requested a compensation for my bag and received an insulting £15 off offer for the delay of 2 months which I think is very poor for the value of the bag which is 280.

They refused to compensate me in any meaningful way and then refunded me after a full week. Disappointing experience BEWARE!!

I have attempted to return a suitcase. I received it, it wasn’t really for me. I followed the instructions on their website and requested a return, multiple times. They have not replied. After some research I tracked down their phone number. The phone plays hold music and hang up on me. Do not buy. Their customer service is t just disappointing. It doesn’t exist.