Lights Stockholm レビュー 30

Lights Stockholm からの回答

2025年1月24日

Dear Heather,

Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience. Customer satisfaction is our top priority, and it’s clear we fell short in your case.

Regarding the 'buy one, get one free' offer, we apologize for any misunderstanding. The offer includes one additional lamp for each purchased lamp, so you should have received 4 lamps as ordered. We will immediately investigate why only 2 were delivered and why they arrived in an unsatisfactory condition.

We also deeply regret that the lamps were damaged during transit. This does not reflect the high-quality standards we aim to deliver. Please rest assured that we want to make this right for you. Kindly contact our customer support team at stockholmlights.help@gmail.com, and we will arrange for a replacement or refund without requiring you to return the items to China.

We value your trust and hope to restore your confidence in our brand. Thank you for bringing this to our attention.

Sincerely,
Customer Care Team, Light Stockholm

Lights Stockholm からの回答

2026年1月12日

Thank you

Lights Stockholm からの回答

2026年1月12日

Thank you

Lights Stockholm からの回答

2025年1月24日

Dear Encarna,

Thank you for your feedback. We are truly sorry to hear that you feel this way about our company. We want to assure you that we are a legitimate business committed to delivering quality products and excellent customer service.

If you experienced any issues with your order or delivery, please do not hesitate to contact our customer support team at stockholmlights.help@gmail.com. We would be happy to investigate the matter and resolve any concerns you may have.

Your satisfaction is our priority, and we are here to ensure you have a positive experience with us. Thank you for bringing this to our attention, and we hope to clarify any misunderstandings.

Sincerely,
George
Customer Care Team, Light Stockholm

Lights Stockholm からの回答

2025年1月24日

Dear Paul,

Thank you for sharing your concerns. We are deeply sorry for any confusion or inconvenience you’ve experienced. We would like to clarify that we are Light Stockholm, an independent brand, and we are in no way affiliated with Lights Copenhagen or any other company. We understand how frustrating this situation must have been and are here to assist you in resolving it.

Our company information is transparent and available on our website. Our showroom address in London is for legal correspondence, as we operate as an e-commerce business. While we strive to respond promptly to all customer inquiries, we regret any delays you may have experienced in this case.

Regarding your order and refund, we want to resolve this as soon as possible. Please email us at stockholmlights.help@gmail.com with your order details so we can investigate the issue and ensure your refund is processed immediately.

Your feedback is incredibly valuable, and we are working diligently to improve our communication channels and ensure situations like this do not happen again. We sincerely hope to regain your trust and demonstrate the quality and care we provide to our customers.

Sincerely,
George
Customer Care Team, Light Stockholm

Lights Stockholm からの回答

2025年1月24日

Dear Tomi,

Thank you for sharing your concerns. We take your feedback very seriously and would like to address the points you've raised to provide clarity and ensure transparency.

Company Authenticity:
We are Light Stockholm, an independent brand specializing in premium lighting solutions. We are not affiliated with lightscopenhagen.dk or any other company.

Customer Support Email:
While we use stockholmlights.help@gmail.com for customer inquiries, this ensures consistent and reliable communication with our clients.

Phone Number:
Our contact number is based in the UK, and we do not use numbers associated with Russia or Kazakhstan.

Website Hosting and Billing:
Our website is hosted in Canada for optimized performance, and all transactions are processed through our UK-registered company.

Shipping Locations:
To provide global customers with affordable pricing, our products are shipped directly from our manufacturing partners in China.

Customer Service and Address:
Our address at 27 Old Gloucester Street, London, WC1N 3A, is our legally registered office for correspondence. As we operate as an online business, we do not have a physical store there.

Social Media and Links:
We apologize for any recent issues with our social media presence and links. We are actively working to ensure all website links, including Trustpilot, are fully functional.

Return Policy:
We understand returning items internationally can be inconvenient, and we are actively exploring alternative solutions to make this process easier for our customers.

We take great pride in our products and services, and it’s unfortunate that your experience has led to these concerns. If you have further questions or need assistance, please don’t hesitate to contact us directly at stockholmlights.help@gmail.com.

Sincerely,
George
Customer Care Team, Light Stockholm

Lights Stockholm からの回答

2025年1月24日

Dear
Sofia Jensen,

Thank you for sharing your concerns. We are deeply sorry for any confusion or inconvenience you’ve experienced. We would like to clarify that we are Light Stockholm, an independent brand, and we are in no way affiliated with Lights Copenhagen or any other company. We understand how frustrating this situation must have been and are here to assist you in resolving it.

Our company information is transparent and available on our website. Our showroom address in London is for legal correspondence, as we operate as an e-commerce business. While we strive to respond promptly to all customer inquiries, we regret any delays you may have experienced in this case.

Regarding your order and refund, we want to resolve this as soon as possible. Please email us at stockholmlights.help@gmail.com with your order details so we can investigate the issue and ensure your refund is processed immediately.

Your feedback is incredibly valuable, and we are working diligently to improve our communication channels and ensure situations like this do not happen again. We sincerely hope to regain your trust and demonstrate the quality and care we provide to our customers.

Sincerely,
George
Customer Care Team, Light Stockholm

Lights Stockholm からの回答

2025年1月24日

Dear
Mia,

Thank you for sharing your concerns. We are deeply sorry for any confusion or inconvenience you’ve experienced. We would like to clarify that we are Light Stockholm, an independent brand, and we are in no way affiliated with Lights Copenhagen or any other company. We understand how frustrating this situation must have been and are here to assist you in resolving it.

Our company information is transparent and available on our website. Our showroom address in London is for legal correspondence, as we operate as an e-commerce business. While we strive to respond promptly to all customer inquiries, we regret any delays you may have experienced in this case.

Regarding your order and refund, we want to resolve this as soon as possible. Please email us at stockholmlights.help@gmail.com with your order details so we can investigate the issue and ensure your refund is processed immediately.

Your feedback is incredibly valuable, and we are working diligently to improve our communication channels and ensure situations like this do not happen again. We sincerely hope to regain your trust and demonstrate the quality and care we provide to our customers.

Sincerely,
George
Customer Care Team, Light Stockholm

Lights Stockholm からの回答

2025年1月24日

Dear Costumer,

Thank you for sharing your concerns. We are deeply sorry for any confusion or inconvenience you’ve experienced. We would like to clarify that we are Light Stockholm, an independent brand, and we are in no way affiliated with Lights Copenhagen or any other company. We understand how frustrating this situation must have been and are here to assist you in resolving it.

Our company information is transparent and available on our website. Our showroom address in London is for legal correspondence, as we operate as an e-commerce business. While we strive to respond promptly to all customer inquiries, we regret any delays you may have experienced in this case.

Regarding your order and refund, we want to resolve this as soon as possible. Please email us at stockholmlights.help@gmail.com with your order details so we can investigate the issue and ensure your refund is processed immediately.

Your feedback is incredibly valuable, and we are working diligently to improve our communication channels and ensure situations like this do not happen again. We sincerely hope to regain your trust and demonstrate the quality and care we provide to our customers.

Sincerely,
George
Customer Care Team, Light Stockholm

Lights Stockholm からの回答

2025年1月24日

Dear Costumer,

Thank you for sharing your concerns. We are deeply sorry for any confusion or inconvenience you’ve experienced. We would like to clarify that we are Light Stockholm, an independent brand, and we are in no way affiliated with Lights Copenhagen or any other company. We understand how frustrating this situation must have been and are here to assist you in resolving it.

Our company information is transparent and available on our website. Our showroom address in London is for legal correspondence, as we operate as an e-commerce business. While we strive to respond promptly to all customer inquiries, we regret any delays you may have experienced in this case.

Regarding your order and refund, we want to resolve this as soon as possible. Please email us at stockholmlights.help@gmail.com with your order details so we can investigate the issue and ensure your refund is processed immediately.

Your feedback is incredibly valuable, and we are working diligently to improve our communication channels and ensure situations like this do not happen again. We sincerely hope to regain your trust and demonstrate the quality and care we provide to our customers.

Sincerely,
George
Customer Care Team, Light Stockholm