Liquidline recently supported us at a large function in the midlands. It was super nice to see Tim again after his support at our last event. After setting up, he handed over to David who was ex-ce-ll... もっと見る
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Having reported a fault with one of our coffee machines this morning. I contacted a young lady named Lorraine who took the details of the fault. She said she would refer it to the technical team. I... もっと見る
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We recently had issues with our coffee machines, and we had a very good engineer out today, Matt Thomas, who has done software updates and changed parts on the machines. He also made some tweaks to th... もっと見る
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Karl repaired and adjusted everything on our coffee machine, thank you! He came back the next day to adjust espresso shots for our taste and change water filters. Swift and professional service! :)
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企業情報
当該企業による記述
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
当該企業による記述
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
連絡先
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, 英国
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4.8
優良
2204件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent technical support from Liquid…
Excellent technical support from Liquid Line. The service was quick, straightforward and very helpful. Our issue was resolved efficiently, and we really appreciate the support!
2026年11月2日
自発的なレビュー
Coffee Machine
Engineer arrived early was quick to rectify the problem and explained what the problem was.
2026年11月2日
自発的なレビュー
Liquidline からの回答
Good Afternoon Hannah, Thank you for taking the time to leave us a 4-star review. We're delighted to hear that our engineer arrived promptly, quickly resolved the issue and took the time to explain the problem to you. We really appreciate your feedback and will be sure to pass your kind comments on to the engineer. What can we do to make your next review a 5*
Always excellent service for placing…
Always excellent service for placing our orders to the delivery
2026年10月23日
Liquidline からの回答
Good Morning Lorraine, Thank you for your lovely review! We're delighted to hear that you've consistently received excellent service from placing your order right through to delivery. We really appreciate your continued support and look forward to serving you again soon!
Laura Pudney was very quick to respond…
Laura Pudney was very quick to respond to my email and very polite
2026年10月30日
自発的なレビュー
Liquidline からの回答
Good Afternoon, Thank you for taking the time to leave us a review. We're delighted to hear that Laura responded to your email so promptly and provided such polite and helpful service. We’ll be sure to pass on your lovely feedback to Laura. Thank you for your support!
Great service will be using liquid line…
Great service will be using liquid line again good coffee and prompt service many thanks
2026年10月25日
Liquidline からの回答
Good Morning Nigel, Thank you so much for your lovely review! We're delighted to hear you enjoyed the coffee and our prompt service. We really appreciate your support and look forward to serving you again soon.
Liquidline からの回答
Good Morning Dorothy, Thank you for your lovely feedback! We’re delighted to hear that you’re happy with our service. Your support is greatly appreciated, and we look forward to continuing to provide you with an excellent experience.
As always the company is very reliable…
As always the company is very reliable and trustworthy.
2026年10月23日
Liquidline からの回答
Good Morning Maitena, Thank you for your continued trust and support! We’re delighted to hear that you continue to find our company reliable and trustworthy. Your kind feedback means a lot to us, and we look forward to providing you with the same high standard of service in the future.
Liquidline からの回答
Thank you for your feedback. We’re sorry to hear the coffee machine was leaking following installation, but we’re pleased our team was able to resolve the issue for you.
We appreciate you taking the time to share your experience and hope you’re now enjoying your coffee machine!
Liquidline からの回答
Thank you for your lovely review! 😊 It's great to hear that you find ordering easy, our deliveries are quick, and our support team is always there to help. We really appreciate your kind words and thank you for choosing Liquidline!
ordering was quick and simple plus…
ordering was quick and simple plus delivery was next day
2026年10月20日
Liquidline からの回答
Thank you for your great review! 😊 We're glad to hear you found ordering quick and easy and that your delivery arrived the next day. We really appreciate your feedback and thank you for choosing Liquidline!
Liquidline からの回答
Thank you for your lovely review! 😊 We're really pleased to hear you're happy with our delivery service. Thanks for choosing Liquidline, we really appreciate your support!
Great Service
We ordered some consumables for our machine and they were with us in 10 mins. Granted, we are on the same estate, but still...this is very impressive!
2026年10月22日
Liquidline からの回答
Thank you for your lovely review! 😊 We're glad we could get your consumables to you so quickly! Being nearby certainly helps, but we're always happy to go the extra mile to keep your machine running smoothly. Thanks for choosing Liquidline, we really appreciate your feedback!
Highly reliable company
Liquidline has proven to be a highly reliable company. The coffee machine is excellent, and the range of coffee beans available is of outstanding quality. Their invoices are always clear and easy to understand, while their customer service team is courteous, professional, and exceptionally supportive. Thank you for the excellent service.
2026年10月23日
Liquidline からの回答
Thank you so much for your lovely review! It's fantastic to hear that you're happy with your coffee machine, the quality of our coffee beans, and the service you've received from our team. We really appreciate your kind words and support, and we'll be sure to share your feedback with the team. Thank you for choosing Liquidline!
Prompt and efficient service.
2026年10月14日
Liquidline からの回答
Good Morning Mathew, Thank you for your lovely review! We’re delighted to hear you were happy with our prompt and efficient service. We really appreciate your feedback and look forward to helping you again in the future.
Liquidline からの回答
Good Afternoon, Thank you for your great review! We're delighted to hear you found our portal easy to use, enjoyed our quick delivery, and were happy with our range. We really appreciate your feedback.
Laura Pudney was brilliant helping me…
Laura Pudney was brilliant helping me sort out a last minute order. She was incredibly friendly and efficient. Thank you, Laura !
2026年10月13日
自発的なレビュー
Liquidline からの回答
Good Afternoon Persiyana, Thank you for your lovely review! We’re delighted to hear that Laura provided such friendly and efficient service and was able to help with your last-minute order. We’ll be sure to pass on your kind words to Laura.
Person I spoke with was proactive to…
Person I spoke with was proactive to resolve my query.
2026年10月19日
自発的なレビュー
Liquidline からの回答
Good Morning , Thank you for your feedback! We’re delighted to hear that our team member was proactive in resolving your query. We appreciate you taking the time to share your experience and will be sure to pass on your kind words to our team. Would you be able to confirm the name of the person you spoke to as we would like to ensure they see this review.
Based on my past experience I wouldn't…
Based on my past experience I wouldn't recommend Liquid Line
2026年10月14日
Liquidline からの回答
Thank you for sharing your feedback. We're sorry to hear that your past experience with Liquidline has left you feeling this way, as we always want our customers to feel supported and receive the best possible service.
We understand that there have been issues in the past, and we believe these have been addressed, within our CARE team doing their best to support you wherever possible.
If there is anything further we can help with, please don't hesitate to contact our Customer Service team at customerservice@liquidline.ie. We'd really welcome the opportunity to listen to any concerns, understand if there is anything still outstanding and support you in any way we can.
I have also tried to reach you by phone but unfortunately wasn't able to get through. If you're happy to, we'd love to hear from you and see how we can help.
Excellent Service from Darcey at Liquidline!
We've had a fantastic experience working with Darcey Brown at Liquidline. She's always friendly, professional and incredibly helpful, consistently going above and beyond to provide excellent customer service.
Nothing is ever too much trouble, and her communication and support make her a pleasure to work with.
Darcey is a real credit to Liquidline, and we really appreciate the great working relationship we've built with her.
Highly recommended!
2026年10月16日
自発的なレビュー
Liquidline からの回答
Good Afternoon Lewis, Thank you for your lovely review! We’re delighted to hear how well Darcey has supported you and that her friendly, professional approach has made such a positive difference to your experience with Liquidline.
We’re very proud to have Darcey on our team, and we’ll be sure to pass on your kind words. Building strong relationships and delivering excellent customer service is really important to us, so it’s wonderful to hear this reflected in your feedback.
Thank you for your continued trust in Liquidline and for your recommendation. We look forward to continuing to work with you
One Supplier, Every Machine, Zero Grounds for Complaint
We have had an excellent experience working with Liquidline. They have supplied more than 230 coffee machines across our business, including a mix of bean-to-cup and soluble models, as well as selected consumables. They also manage the planned and reactive maintenance of our machines and have taken on the servicing of equipment supplied by other providers. This gives us one dependable partner for coffee machine maintenance across our entire estate.
From the outset, Liquidline made a complex rollout feel straightforward. They coordinated site surveys, worked closely with our third-party facilities management provider and liaised directly with our contactless payment supplier. Their team consistently demonstrates professionalism, flexibility and a genuine commitment to finding the right solution.
A special mention must go to our National Account Manager, Darcey Brown. Darcey’s proactive communication, responsiveness and consistently high level of customer service give our teams real confidence that everything is being taken care of. Liquidline reliably meets its SLAs and responds quickly whenever support or a new solution is needed. We would have no hesitation in recommending them.
2026年10月16日
自発的なレビュー
Liquidline からの回答
Good Afternoon Nicola, Thank you for taking the time to share such fantastic feedback! We’re delighted to hear that you’ve had such a positive experience working with Liquidline and that we’ve been able to support your business across your extensive coffee machine estate.
It’s great to know that our team has helped make the rollout and ongoing management as seamless as possible, working closely with your facilities management and payment partners to deliver the right solutions for your sites.
A special thank you for recognising Darcey Brown. We’re incredibly proud of the proactive service and dedication she provides, and we’ll be sure to share your kind words with her.
We really appreciate your trust in Liquidline and your recommendation. We look forward to continuing to support you and your teams with great coffee and reliable service!
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