Really good experience with Liquidline from start to finish. The team are easy to deal with, super helpful, and know their stuff. Everything was set up smoothly with no hassle, and the equipment its... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Alex our main Engineer is just TOP NOTCH. Always makes us at the dealership a priority. Fixes the problem and leaves us feeling reassured and most happy. Thank you from us over at BMW/MINI Salisbury
企業が回答しました
Pam in Customer Services very kindly helped trace our missing order and had it delivered in record time. A great job and much appreciated by my Team!
企業が回答しました
We have experienced had multi difficulties with liquid line and on going problems and no one seems to help fully however I called up to ask for help with my online portal and Lorraine Hilton was so wo... もっと見る
企業が回答しました
企業情報
当該企業による記述
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
当該企業による記述
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
連絡先
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, 英国
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4.8
優良
2033件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service as always
2026年5月28日
Liquidline からの回答
Good Afternoon Tracey, Thank you for your kind review! We're delighted to hear that you received excellent service once again. Your continued support and positive feedback mean a great deal to us. We look forward to serving you again in the future.
Liquidline からの回答
Good Morning Jaseem, Thank you for your kind review. We're delighted to hear that Pamela was so helpful and provided you with great customer service. We’ll be sure to pass on your feedback to her. We really appreciate your support and look forward to assisting you again in the future.
EASY TO LEAVE ORDERS ON LINE AND VERY…
EASY TO LEAVE ORDERS ON LINE AND VERY QUICK DELIVERY
2026年5月26日
Liquidline からの回答
Good Morning Julie, Thank you for your wonderful review! We're delighted to hear that you found our online ordering process easy to use and that your delivery arrived quickly. We appreciate your support and look forward to serving you again soon.
10/10 for Customer Service
Pam was so so helpful sorting my issue out. She listened carefully and then put action into place. Very sweet lady and very professional also.
Thank you
2026年5月29日
自発的なレビュー
Liquidline からの回答
Thank you so much for your lovely review! 😊 We’re delighted to hear that Pam was able to help resolve your issue and that you felt listened to and supported throughout. We’ll be sure to pass your kind comments on to her — she’ll really appreciate them. Thank you again for taking the time to share your feedback!
Excellent Customer service provided by Pam Cawood
Customer service provided by Pam Cawood was excellent from the start to the end of the call. Pam was very knowledgeable about products and services provided by Liquidline, and resolved my query quickly and efficiently. Many thanks!
2026年5月29日
自発的なレビュー
Liquidline からの回答
Thank you for your wonderful feedback! 😊 We’re delighted to hear that Pam provided excellent service throughout your call and was able to resolve your query quickly and efficiently. It’s great to know her product knowledge and support made such a positive impression. We’ll be sure to pass your kind comments on to Pam — many thanks for taking the time to leave a review!
Pam Cawood - Superstar!
Pam Cawood was a joy to speak with, super helpful, informative and answered my query quickly, but with a personal approach.
2026年5月28日
自発的なレビュー
Liquidline からの回答
Thank you so much for your lovely feedback! 😊 We’re so pleased to hear that Pam was able to help with your query quickly whilst still providing a personal touch. We’ll be sure to pass your kind comments over to her — she’ll really appreciate them!
Very quick service
Reported a problem with our coffee machine on Tuesday and had an engineer here on Wednesday to repair it. Excellent service and very nice chap fixed our machine.
2026年5月20日
Liquidline からの回答
Thank you for your fantastic review! 😊 We’re so pleased to hear your issue was resolved so quickly and that the engineer provided such a positive experience whilst repairing your coffee machine. We’ll be sure to pass your kind feedback on to the team!
Hi Liquidline Team,
Hi Liquidline Team,
I would like to share some very positive feedback regarding Laura Page.
She was extremely helpful, friendly, and professional throughout our interaction. Laura listened carefully to our requirements and acted very quickly to assist us. She explained everything clearly and made the whole process very easy and smooth for us at WNS.
It was genuinely a pleasure speaking with her. She came across as very welcoming and approachable, while remaining highly professional at all times. Her positive attitude and excellent customer service really stood out.
Thank you, Laura, for all your support and assistance. It was greatly appreciated.
2026年5月27日
自発的なレビュー
Liquidline からの回答
Thank you so much for taking the time to share such wonderful feedback.
We are delighted to hear about your positive experience with Laura. Providing helpful, friendly, and professional service is something we pride ourselves on, so it’s fantastic to know Laura made the process smooth and easy for you and the team at WNS.
Your kind words regarding her communication, professionalism, and positive attitude will mean a great deal to her, and we will be sure to pass this feedback on.
Thank you again for your lovely comments and for choosing Liquidline. We look forward to continuing to support you in the future.
Professional and knowledgeable staff…
Professional and knowledgeable staff and they always try to ensure they send out staff when we have any issues with our machines and taps.
2026年5月19日
Liquidline からの回答
Thank you for taking the time to leave us a review.
We’re delighted to hear that you’ve found our team professional and knowledgeable, and that the support provided with your machines and taps has met your expectations.
Providing responsive and reliable service is very important to us, so it’s great to know this has been reflected in your experience with Liquidline.
Thank you again for your kind feedback and continued support.
Its easy to place orders
Its easy to place orders. Delivery is made in the time promised. The only thing is that the packaging is always damaged/ torn. The delivery people need to handle the delivery with care.
2026年5月22日
Liquidline からの回答
Thank you for your feedback. We’re really pleased to hear that ordering with us is easy and that your deliveries are arriving within the promised timeframe.
We’re sorry to hear about the condition of the packaging on arrival. We completely understand your concerns and will ensure this feedback is passed on to our delivery partners so they can take greater care when handling deliveries in future.
Liquidline からの回答
Thank you for your great feedback! We’re delighted to hear that you found the ordering process quick and easy, and that your delivery arrived promptly.
We really appreciate you taking the time to leave a review and hope to assist you again soon.
Liquidline からの回答
Thank you so much for your kind review! We're delighted to hear that Laura provided such amazing and efficient service. We'll be sure to pass your lovely feedback on to her 😊
Delivery not received.
Although i didn't receive my delivery they are easy to get hold of.
2026年5月17日
Liquidline からの回答
ank you for your feedback. We’re sorry to hear there was an issue with your delivery initially.
I can see that my colleague reached out to you yesterday with an update regarding the delivery, and I’m pleased to confirm that this has now been successfully delivered. We’re also glad to hear that you found our team easy to contact throughout the process.
Thank you again for your comments, and we appreciate your patience while this was resolved.
Alex V was absolutely brilliant
Alex V was absolutely brilliant, when it comes to training it can be very laborious however Alex made it so enjoyable.
It was a pleasure to meet Alex.
2026年5月22日
自発的なレビュー
Liquidline からの回答
Good Afternoon Steve, Thank you so much for your kind words and for taking the time to leave us a review. We’re delighted to hear that Alex V made the training enjoyable and engaging. We agree — Alex has a fantastic way of making even the most challenging training sessions feel approachable and rewarding.
It was a pleasure having you with us, and we’ll be sure to pass your lovely feedback on to Alex.
Grateful for an easy way to report any…
Grateful for an easy way to report any problems and prompt service.
2026年5月13日
Liquidline からの回答
Good Afternoon Sallie, Thank you for your kind feedback. We’re so pleased to hear you found the reporting process easy and our service prompt and helpful. We really appreciate you taking the time to share your experience. What could we improve on to make your next review a 5* ?
Pamela Cawood was amazing and helpful
Pamela Cawood was amazing, i was bit disappointed when i receive coffee beans but Pamela solve the matter instantly, great customer service, well done pamela
2026年5月21日
自発的なレビュー
Liquidline からの回答
Good Morning Rahim, Thank you for your feedback! We’re sorry to hear there was some initial disappointment with your coffee beans order, but we’re delighted that Pamela was able to resolve the matter so quickly for you. We’ll be sure to pass on your kind words to Pamela — she’ll be thrilled to hear them. Thanks again for recognising the great customer service!
The problem was resolved by sending a…
The problem was resolved by sending a video which was a tremendous help. Quick and efficient response.
2026年5月21日
自発的なレビュー
Liquidline からの回答
Good Afternoon Alison, Thank you for your kind review! We’re glad the issue was resolved and that the video guidance was such a tremendous help. It’s great to hear you found our response quick and efficient. We appreciate your feedback and your support!
We got there in the end
After much back and forth over some billing issues Liquid Line stepped up and provided a good experience for us by listening to our concerns.
2026年5月18日
自発的なレビュー
Liquidline からの回答
Good Afternoon Darren, We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand your frustration regarding the billing concerns, contract confusion, and the level of support you’ve received. This is not the experience we aim to provide our customers.
We would like the opportunity to investigate this further and work towards resolving the issues you’ve raised. Please allow us time to investigate this for you and one of our team members will contact you direct to discuss the findings. thank you for your patience.
Liquidline からの回答
Good Afternoon, Thank you for your wonderful review! We’re so pleased to hear that you found our customer service quick, effortless, and excellent. Your feedback means a lot to us, and we look forward to helping you again in the future!
Had an issue with the aquablu machine…
Had an issue with the aquablu machine and coffee machine. The polite engineer came and fixed the problem with out a hitch. So polite and super helpful.
Thank you!
2026年5月11日
Liquidline からの回答
Good Morning Michelle, Thank you so much for your kind review! We’re delighted to hear that our engineer was able to resolve the issue with your Aquablu and coffee machine smoothly. We’ll be sure to pass on your lovely feedback — providing polite and helpful service is something we truly value. Thanks again for your support!
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