Really good experience with Liquidline from start to finish. The team are easy to deal with, super helpful, and know their stuff. Everything was set up smoothly with no hassle, and the equipment its... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Alex our main Engineer is just TOP NOTCH. Always makes us at the dealership a priority. Fixes the problem and leaves us feeling reassured and most happy. Thank you from us over at BMW/MINI Salisbury
企業が回答しました
Pam in Customer Services very kindly helped trace our missing order and had it delivered in record time. A great job and much appreciated by my Team!
企業が回答しました
We have experienced had multi difficulties with liquid line and on going problems and no one seems to help fully however I called up to ask for help with my online portal and Lorraine Hilton was so wo... もっと見る
企業が回答しました
企業情報
当該企業による記述
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
当該企業による記述
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
連絡先
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, 英国
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4.8
優良
2033件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Liquidline からの回答
Good Afternoon Katie, Thank you for your kind review. We're delighted to hear that you found our service very helpful and straightforward. We appreciate your feedback and are pleased we could assist you. If you need any further help in the future, we're always here to support you.
Liquidline からの回答
Good Afternoon Pat, Thank you for taking the time to leave us a review. We're pleased to hear that your order arrived the next day and that everything was delivered without any issues. We appreciate your support and look forward to serving you again in the future.
Great customer service team
2026年6月9日
自発的なレビュー
Liquidline からの回答
Good Afternoon Jamie, Thank you for your kind review. We're delighted to hear that you had a positive experience with our customer service team. Your feedback means a lot to us.
Liquidline からの回答
Good Afternoon Margaret, Thank you for your review! We're delighted to hear that you found our service both quick and accurate. Customer satisfaction is our priority, and we appreciate you taking the time to share your experience.
Speedy Delivery Thank you
2026年6月4日
Liquidline からの回答
Good Afternoon Dorothy, Thank you for your review! We're pleased to hear that you were happy with our speedy delivery. We appreciate your feedback and your support, and we look forward to serving you again soon.
Top-tier service (and coffee!) thanks to Emma
We have been working with Liquidline, and I cannot praise our account manager, Emma, enough. She is incredibly proactive, responsive, and always goes above and beyond to ensure our needs are met. Her customer service is second to none, and she genuinely makes managing our account effortless. If you are looking for a company that combines great products with exceptional personal service, ask for Emma!
2026年5月28日
Liquidline からの回答
Good Afternoon Sarah, Thank you for your kind review. We're delighted to hear that Emma has provided such a positive experience. Having dedicated and supportive team members like Emma makes a real difference, and we will be sure to pass on your feedback to her. We appreciate your support and look forward to assisting you again in the future.
Liquidline からの回答
Good Morning Mark, Thank you for your review! We're delighted to hear that you found the ordering process easy and that your delivery arrived quickly.
Providing a seamless experience from order to delivery is what we strive for, so it's great to know we met your expectations. We appreciate your feedback and look forward to serving you again in the future!
Swift response and call out time.
2026年5月28日
Liquidline からの回答
Good Morning Paige, Thank you for your review! We're pleased to hear that you were happy with our swift response and call-out time. Providing prompt and efficient service is something we take great pride in, so it's wonderful to know we met your expectations.
We appreciate your feedback it really means a lot.
Always great customer service from the…
Always great customer service from the team at Liquidline and the delivery driver is always friendly too. Thank you :-)
2026年6月1日
Liquidline からの回答
Good Morning Lisa, Thank you for your lovely review! We're delighted to hear that you've consistently received great customer service from the Liquidline team and that our delivery driver has made a positive impression as well.
Your kind words mean a lot to us, and we'll be sure to pass your feedback on to the team. Thank you for your continued support – we truly appreciate it!
very speedy
Engineers are always very friendly and carry out a great service. Customer service has ALWAYS responded very fast and are very helpful. Thank you
2026年6月5日
自発的なレビュー
Liquidline からの回答
Good Morning Max, Thank you for your wonderful feedback! We're delighted to hear that you've consistently had positive experiences with both our engineers and customer service team. Providing friendly, reliable service and responding quickly to our customers' needs are priorities for us, so it's great to know this has made a difference for you.
We truly appreciate your kind words and your continued support. Thank you for taking the time to share your experience!
Jed @ liquidline
Jed was really informative and patient with our barista training, taking his time to explain things clearly in a really friendly manner making us feel at ease.
Would highly recommend!
2026年6月5日
自発的なレビュー
Liquidline からの回答
Good Morning Melissa, Thank you so much for your kind review! We're delighted to hear that Jed made your barista training such a positive experience. His friendly approach, patience, and attention to detail are qualities we truly value, and it's wonderful to know he helped you feel comfortable and confident throughout the training.
We really appreciate your recommendation and look forward to supporting you again in the future. Thanks for taking the time to share your feedback!
The engineer was great
The engineer was great. Got us sorted out really quick, you need more engineers like him.
2026年5月26日
Liquidline からの回答
Good Morning Sadia, Thank you for your fantastic review.
We're delighted to hear that our engineer was able to get everything sorted for you so quickly. Providing efficient, knowledgeable service is exactly what we strive for, and it's great to know that their efforts made such a positive impression.
Your comments are greatly appreciated, and we'll be sure to pass your feedback on to the engineer involved. Recognition like this means a lot to our team.
Thank you again for taking the time to share your experience with us.
Friendly
Friendly, helpful and bubbly member of staff greeted me, Pam Cawood, she delivered some good old fashioned customer service.
2026年6月3日
自発的なレビュー
Liquidline からの回答
Good Morning Iain, Thank you for your wonderful review.
We're delighted to hear that Pam provided such a warm welcome and delivered the kind of friendly, helpful service that makes a real difference. Outstanding customer service is something we take great pride in, and it's fantastic to know that Pam's bubbly personality and dedication left such a positive impression.
We'll be sure to pass your kind words on to Pam – she will be thrilled to receive your feedback.
Thank you again for taking the time to share your experience with us.
Excellent service
Excellent service. Stephen was friendly, professional, and efficient. Communication was clear throughout, and the work completed to a high standard. The company is doing a great job of providing a reliable service and putting customers first.
2026年5月26日
Liquidline からの回答
Good Afternoon Jo, Thank you for your wonderful review. We're delighted to hear that you had such a positive experience with Stephen. We'll be sure to pass on your kind comments about his friendly, professional, and efficient service.
Providing clear communication, high-quality workmanship, and a reliable customer-focused service is what we strive for every day, so it's great to know we met your expectations.
We truly appreciate your feedback and thank you for choosing us.
all good no complaints
2026年5月29日
Liquidline からの回答
Good Morning Helder, Thank you for your review. We're delighted to hear that everything went smoothly and that you had a positive experience. We appreciate your support and look forward to serving you again in the future.
Jeff was super helpful with fast and…
Jeff was super helpful with fast and effective technical help. Didn't have to wait for someone to come out. Small thing fixed over email in 5 minutes. Very efficient
2026年6月2日
自発的なレビュー
Liquidline からの回答
Good Afternoon David Thank you for your fantastic review! We're delighted to hear that Jeff was able to provide fast and effective technical support and resolve the issue remotely in just a few minutes. We understand how valuable it is to avoid unnecessary downtime and engineer visits, so it's great to know the solution was both quick and convenient. We'll be sure to pass your kind feedback on to Jeff. Thank you for choosing us, and we're always here if you need any further assistance.
Prompt and friendly response
2026年6月2日
自発的なレビュー
Liquidline からの回答
Good afternoon Flavia, Thank you for your review! We're delighted to hear that you received a prompt and friendly response. Providing excellent customer service is our priority, and we appreciate your feedback. We look forward to helping you again in the future.
Jeff Smith was super helpful…
Jeff Smith was super helpful when resolving an error with our coffee machine. He sent useful photos and videos to help resolve the issue and responded to my query really quickly.
2026年6月2日
自発的なレビュー
Liquidline からの回答
Good Afternoon Tash, Thank you for taking the time to leave such positive feedback. We're delighted to hear that Jeff was able to help resolve the issue with your coffee machine quickly and effectively. Providing clear guidance through photos and videos is something we strive for, and we're pleased that this made the process easier for you. We'll be sure to pass your kind comments on to Jeff. Thank you for choosing us, and please don't hesitate to get in touch if you need any further assistance.
A quick response and easy remote…
A quick response and easy remote instructions on how to resolve the problem without having a technician to call.
Thanks for all your help !!
2026年6月2日
自発的なレビュー
Liquidline からの回答
Good Afternoon Noreen, Thank you for your wonderful feedback! We're pleased to hear that our team was able to provide a quick response and easy-to-follow remote instructions to resolve the issue without the need for a technician visit. Your kind words mean a lot to us, and we're always happy to help. Thanks again for choosing us!
Liquidline からの回答
Good Afternoon Pauline, Thank you for your review! We're delighted to hear that you found our service quick, simple, and efficient. We appreciate your feedback and look forward to serving you again.
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