The engineer seemed to know what he was doing and got on with the task. Whilst we were waiting for an engineer to arrive, 2 days later due to sickness, I was engaging with another team member who wal... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We had a problem with our Machine, the lady i spoke to was great spoke to a a gentleman about my issue he was so helpful, i cant fault anyone always had great customer service from everybody. I cant... もっと見る
企業が回答しました
I spoke to Pamela regarding a query about our account. She listened attentively and patiently to my query and responded politely, warmly and professionally. She endeavoured to solve the problem imm... もっと見る
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Excellent service from the Liquidline engineer Reece. He arrived nice and early, was professional at all times, knowledgeable, patient, and quickly diagnosed what needs to be done in terms of new step... もっと見る
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企業情報
当該企業による記述
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
当該企業による記述
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
連絡先
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, 英国
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4.8
優良
2101件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ordered coffee beans and was delivered…
Ordered coffee beans and was delivered very prompt great service very good
2026年8月16日
Liquidline からの回答
Thank you so much for your lovely review!
We’re delighted to hear that you consistently receive excellent service from us and that our next-day delivery is working well for you.
We really appreciate you taking the time to share your feedback with us, and we look forward to continuing to provide you with the service you deserve.
Thank you again!
The engineer seemed to know what he was…
The engineer seemed to know what he was doing and got on with the task. Whilst we were waiting for an engineer to arrive, 2 days later due to sickness, I was engaging with another team member who walked me through the process to get the machine up and running again until we could get our machine worked. I thought that was great customer service and appreciated.
2026年8月12日
Liquidline からの回答
Thank you so much for taking the time to share your experience.
We’re really pleased to hear that our engineer was knowledgeable and able to get the machine back up and running for you. We’re also delighted that the support you received while waiting for the engineer was helpful and made a difference.
We’re sorry that the engineer visit was delayed due to sickness, but it’s fantastic to hear that our team member was able to talk you through the process and help keep things running in the meantime.
Thank you again for your kind words and for recognising the support you received from the team. We really appreciate it!
Engineer was on time and very helpful
Engineer was on time and very helpful. Explained that our coffee machine cannot dispense Iced Lattes (not entirely sure why they're on the menu!).
2026年8月14日
Liquidline からの回答
Thank you for your feedback! We’re pleased to hear that our engineer arrived on time and was helpful in explaining the capabilities of your coffee machine. We completely understand your confusion around the Iced Latte being on the menu, and we’ll certainly take this feedback on board.
Liquidline からの回答
Thank you for your fantastic feedback! We’re delighted to hear you were happy with the speedy delivery. We really appreciate you taking the time to leave us a review!
Problem with brewer
We had a problem with our Machine, the lady i spoke to was great spoke to a a gentleman about my issue he was so helpful, i cant fault anyone always had great customer service from everybody.
I cant fault Andy who came to sort my machine this morning such a lovely man.
2026年8月14日
自発的なレビュー
Liquidline からの回答
Thank you so much for your fantastic feedback! We’re really pleased to hear that our team were able to support you with the issue with your machine and that everyone you spoke to was helpful and friendly.
It’s especially lovely to hear such kind words about Andy and the service he provided when attending your machine this morning. We’ll be sure to pass your comments on to the team.
Thank you for your continued support and for taking the time to leave such a wonderful review!
Alex was excellent with the service
Alex was excellent with the service, informative and helpful at all times. Cannot be faulted!
2026年8月17日
自発的なレビュー
Liquidline からの回答
Thank you so much for your fantastic feedback! We’re delighted to hear that Alex provided such excellent service and was informative and helpful throughout. We’ll be sure to pass your kind comments on to Alex — it’s great to know they made such a positive impression. Thank you for taking the time to leave a review!
Liquidline からの回答
Thank you for your fantastic feedback! We’re so pleased to hear that you found the service quick and easy to use, and that your delivery arrived perfectly. We really appreciate you taking the time to leave a review and hope to continue providing you with the same great service!
Pamela was extremely polite and very…
Pamela was extremely polite and very helpful whilst placing my order
2026年8月14日
自発的なレビュー
Liquidline からの回答
Thank you for your lovely feedback! We’re delighted to hear that Pamela was so polite and helpful when placing your order. We’ll be sure to pass your kind comments on to her. It’s great to hear she provided such a positive experience, and we really appreciate you taking the time to leave a review!
Many thanks to Pamela Cawood for her…
Many thanks to Pamela Cawood for her patience, understanding, and positive attitude—exactly what new clients need. Thank you, Pamela.
Kasia
2026年8月13日
自発的なレビュー
Liquidline からの回答
Thank you so much for your wonderful feedback! We’re delighted to hear that Pamela provided such a positive experience. We’ll be sure to pass your kind comments on to her — she’ll be thrilled to know her patience, understanding and positive attitude made such a great impression. Thank you for choosing us, and we look forward to supporting you going forward!
Coffee Machine Error Message
My query was answered really quickly. It was informative, helpful and will be useful for future issues.
2026年8月4日
Liquidline からの回答
Thank you so much for taking the time to leave us such lovely feedback! 😊
We’re really pleased to hear that your query was answered quickly and that you found the response informative and helpful. It’s great to know that the information provided will also be useful should you need us again in the future.
We really appreciate you choosing Liquidline and taking the time to share your experience with us
Quick and helpful!
2026年8月7日
Liquidline からの回答
Thank you so much for your lovely feedback!
We’re really pleased to hear you found our service quick and helpful. That’s exactly the experience we aim to provide our customers.
Thank you for choosing Liquidline, and we really appreciate you taking the time to leave us a review!
Applied for lease of coffee machine not…
Applied for lease of coffee machine not interested in supplying ballymoney in northern ireland too far from Belfast apparently i wouldnt recommend this company at all !!! One star company !!
2026年8月12日
自発的なレビュー
Liquidline からの回答
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were disappointed with the outcome of your enquiry. We completely understand that this will have been frustrating, particularly when you were looking to lease a coffee machine.
We do genuinely appreciate you considering Liquidline and wish you all the very best in finding the right coffee solution for your business.
5* Customer service
5* Customer service, delivery service was 1 day late however this is not fault of Liquidline
2026年8月4日
Liquidline からの回答
Thank you so much for your 5-star review! ⭐ We’re delighted to hear you were happy with our customer service.
We’re sorry to hear your delivery was a day late, but we really appreciate your understanding that this was outside of Liquidline’s control. However, we will investigate this with the courier to ensure this doesn't happen again for you. Thank you again for your kind feedback! 😊
I have no problem with the ordering but…
I have no problem with the ordering but I'm afraid the delivery driver does not bring the boxes to our floor, instead leaves them at reception on the ground floor. This is not very safe as it could be taken by anybody as the front door is open and the reception is not manned.
2026年8月7日
Liquidline からの回答
Reply to this review stating the drivers are not insured to deliver to a specific floor within a block of flats or office buildings if there is a designated reception area: I have no problem with the ordering but I'm afraid the delivery driver does not bring the boxes to our floor, instead leaves them at reception on the ground floor. This is not very safe as it could be taken by anybody as the front door is open and the reception is not manned.
Not great on the delivery of goods
Liquidline as a company I have no problem with. Good service, good products, Excellent staff and good equipment. Sadly the delivery company they use lets them down.
2026年8月4日
Liquidline からの回答
Thank you for your kind words about Liquidline, our products, service and team. We’re sorry to hear that your experience with the delivery company has let you down.
Matt from our Customer Service team has contacted you directly to investigate this further and understand what happened, so we can work towards getting this resolved.
We really appreciate you bringing this to our attention and for your positive feedback about Liquidline.
Very helpful
Very helpful, amazing customer service. Haven’t used this service myself before and Pamela was very helpful in explaining different aspects of the order/company.
2026年8月7日
自発的なレビュー
Liquidline からの回答
Good Afternoon Grace, Thank you so much for your wonderful review! We're delighted to hear that Pamela was able to provide such helpful and informative customer service, especially as it was your first experience with us.
We understand that trying a new service can come with lots of questions, so we're glad Pamela could explain everything clearly and help you feel confident about your order. We really appreciate your kind words and look forward to serving you again in the future!
brilliant as usual
2026年8月1日
Liquidline からの回答
Good Afternoon Kay, Thank you for your kind words! We're delighted to hear everything was brilliant as usual. Your continued support and trust mean a great deal to us, and we look forward to helping you again soon.
maintenance query
I spoke to Pamela regarding a query about our account. She listened attentively and patiently to my query and responded politely, warmly and professionally.
She endeavoured to solve the problem immediately but, due to a meeting of the appropriate staff, wasn't able to. She calmly took my details, checked them with me, and promised to get back to me as soon as the staff became available.
I then asked another question about our account which she was able to solve for me straight away. I would definitely speak to Pamela at Liquidline again.
2026年8月6日
自発的なレビュー
Liquidline からの回答
Good Afternoon , Thank you so much for taking the time to leave such a thoughtful review.
We're delighted to hear about your positive experience with Pamela. Providing attentive, professional, and friendly service is something we take great pride in, and it's wonderful to know that Pamela kept you informed, managed your query with care, and was able to resolve your additional question straight away.
We'll be sure to pass your kind comments on to Pamela—they'll mean a great deal to her. Thank you again for your recommendation, and we look forward to assisting you whenever you need us.
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