We had a problem with our Machine, the lady i spoke to was great spoke to a a gentleman about my issue he was so helpful, i cant fault anyone always had great customer service from everybody. I cant... ãã£ãšèŠã
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I have no problem with the ordering but I'm afraid the delivery driver does not bring the boxes to our floor, instead leaves them at reception on the ground floor. This is not very safe as it could b... ãã£ãšèŠã
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Excellent service from the Liquidline engineer Reece. He arrived nice and early, was professional at all times, knowledgeable, patient, and quickly diagnosed what needs to be done in terms of new step... ãã£ãšèŠã
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I spoke to Pamela regarding a query about our account. She listened attentively and patiently to my query and responded politely, warmly and professionally. She endeavoured to solve the problem imm... ãã£ãšèŠã
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A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
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- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you donât just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
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Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, è±åœ
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4.8
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Problem with brewer
We had a problem with our Machine, the lady i spoke to was great spoke to a a gentleman about my issue he was so helpful, i cant fault anyone always had great customer service from everybody.
I cant fault Andy who came to sort my machine this morning such a lovely man.
2026幎8æ14æ¥
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Liquidline ããã®åç
Thank you so much for your fantastic feedback! Weâre really pleased to hear that our team were able to support you with the issue with your machine and that everyone you spoke to was helpful and friendly.
Itâs especially lovely to hear such kind words about Andy and the service he provided when attending your machine this morning. Weâll be sure to pass your comments on to the team.
Thank you for your continued support and for taking the time to leave such a wonderful review!
Alex was excellent with the service
Alex was excellent with the service, informative and helpful at all times. Cannot be faulted!
2026幎8æ17æ¥
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Liquidline ããã®åç
Thank you so much for your fantastic feedback! Weâre delighted to hear that Alex provided such excellent service and was informative and helpful throughout. Weâll be sure to pass your kind comments on to Alex â itâs great to know they made such a positive impression. Thank you for taking the time to leave a review!
super quick and easy to use andâŠ
super quick and easy to use and delivery was perfect!
2026幎8æ11æ¥
Liquidline ããã®åç
Thank you for your fantastic feedback! Weâre so pleased to hear that you found the service quick and easy to use, and that your delivery arrived perfectly. We really appreciate you taking the time to leave a review and hope to continue providing you with the same great service!
Pamela was extremely polite and veryâŠ
Pamela was extremely polite and very helpful whilst placing my order
2026幎8æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Liquidline ããã®åç
Thank you for your lovely feedback! Weâre delighted to hear that Pamela was so polite and helpful when placing your order. Weâll be sure to pass your kind comments on to her. Itâs great to hear she provided such a positive experience, and we really appreciate you taking the time to leave a review!
Many thanks to Pamela Cawood for herâŠ
Many thanks to Pamela Cawood for her patience, understanding, and positive attitudeâexactly what new clients need. Thank you, Pamela.
Kasia
2026幎8æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Liquidline ããã®åç
Thank you so much for your wonderful feedback! Weâre delighted to hear that Pamela provided such a positive experience. Weâll be sure to pass your kind comments on to her â sheâll be thrilled to know her patience, understanding and positive attitude made such a great impression. Thank you for choosing us, and we look forward to supporting you going forward!
Coffee Machine Error Message
My query was answered really quickly. It was informative, helpful and will be useful for future issues.
2026幎8æ4æ¥
Liquidline ããã®åç
Thank you so much for taking the time to leave us such lovely feedback! ð
Weâre really pleased to hear that your query was answered quickly and that you found the response informative and helpful. Itâs great to know that the information provided will also be useful should you need us again in the future.
We really appreciate you choosing Liquidline and taking the time to share your experience with us
Quick and helpful!
2026幎8æ7æ¥
Liquidline ããã®åç
Thank you so much for your lovely feedback!
Weâre really pleased to hear you found our service quick and helpful. Thatâs exactly the experience we aim to provide our customers.
Thank you for choosing Liquidline, and we really appreciate you taking the time to leave us a review!
Applied for lease of coffee machine notâŠ
Applied for lease of coffee machine not interested in supplying ballymoney in northern ireland too far from Belfast apparently i wouldnt recommend this company at all !!! One star company !!
2026幎8æ12æ¥
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Liquidline ããã®åç
Thank you for taking the time to share your feedback.
Weâre sorry to hear that you were disappointed with the outcome of your enquiry. We completely understand that this will have been frustrating, particularly when you were looking to lease a coffee machine.
We do genuinely appreciate you considering Liquidline and wish you all the very best in finding the right coffee solution for your business.
5* Customer service
5* Customer service, delivery service was 1 day late however this is not fault of Liquidline
2026幎8æ4æ¥
Liquidline ããã®åç
Thank you so much for your 5-star review! â Weâre delighted to hear you were happy with our customer service.
Weâre sorry to hear your delivery was a day late, but we really appreciate your understanding that this was outside of Liquidlineâs control. However, we will investigate this with the courier to ensure this doesn't happen again for you. Thank you again for your kind feedback! ð
I have no problem with the ordering butâŠ
I have no problem with the ordering but I'm afraid the delivery driver does not bring the boxes to our floor, instead leaves them at reception on the ground floor. This is not very safe as it could be taken by anybody as the front door is open and the reception is not manned.
2026幎8æ7æ¥
Liquidline ããã®åç
Reply to this review stating the drivers are not insured to deliver to a specific floor within a block of flats or office buildings if there is a designated reception area: I have no problem with the ordering but I'm afraid the delivery driver does not bring the boxes to our floor, instead leaves them at reception on the ground floor. This is not very safe as it could be taken by anybody as the front door is open and the reception is not manned.
Not great on the delivery of goods
Liquidline as a company I have no problem with. Good service, good products, Excellent staff and good equipment. Sadly the delivery company they use lets them down.
2026幎8æ4æ¥
Liquidline ããã®åç
Thank you for your kind words about Liquidline, our products, service and team. Weâre sorry to hear that your experience with the delivery company has let you down.
Matt from our Customer Service team has contacted you directly to investigate this further and understand what happened, so we can work towards getting this resolved.
We really appreciate you bringing this to our attention and for your positive feedback about Liquidline.
Very helpful
Very helpful, amazing customer service. Havenât used this service myself before and Pamela was very helpful in explaining different aspects of the order/company.
2026幎8æ7æ¥
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Liquidline ããã®åç
Good Afternoon Grace, Thank you so much for your wonderful review! We're delighted to hear that Pamela was able to provide such helpful and informative customer service, especially as it was your first experience with us.
We understand that trying a new service can come with lots of questions, so we're glad Pamela could explain everything clearly and help you feel confident about your order. We really appreciate your kind words and look forward to serving you again in the future!
brilliant as usual
2026幎8æ1æ¥
Liquidline ããã®åç
Good Afternoon Kay, Thank you for your kind words! We're delighted to hear everything was brilliant as usual. Your continued support and trust mean a great deal to us, and we look forward to helping you again soon.
maintenance query
I spoke to Pamela regarding a query about our account. She listened attentively and patiently to my query and responded politely, warmly and professionally.
She endeavoured to solve the problem immediately but, due to a meeting of the appropriate staff, wasn't able to. She calmly took my details, checked them with me, and promised to get back to me as soon as the staff became available.
I then asked another question about our account which she was able to solve for me straight away. I would definitely speak to Pamela at Liquidline again.
2026幎8æ6æ¥
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Liquidline ããã®åç
Good Afternoon , Thank you so much for taking the time to leave such a thoughtful review.
We're delighted to hear about your positive experience with Pamela. Providing attentive, professional, and friendly service is something we take great pride in, and it's wonderful to know that Pamela kept you informed, managed your query with care, and was able to resolve your additional question straight away.
We'll be sure to pass your kind comments on to Pamelaâthey'll mean a great deal to her. Thank you again for your recommendation, and we look forward to assisting you whenever you need us.
Pamela was very helpful andâŠ
Pamela was very helpful and knowledgeable and a pleasure to deal with. Thank you.
2026幎8æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Liquidline ããã®åç
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Pamela was able to help and that you found her knowledgeable and a pleasure to deal with. We pride ourselves on delivering excellent customer service, so it's wonderful to know Pamela made such a positive impression.
I'll be sure to pass your kind feedback on to Pamelaâit will mean a great deal to her.
Thank you for choosing Liquidline, and we look forward to supporting you again in the future.
Pam Cawood was extremely helpful
Pam Cawood was extremely helpful. It was my first time placing an order and she was patient and full of knowledge. Link for portal sent in excellent time. Great service thank you Pam :)
2026幎8æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Liquidline ããã®åç
Good Morning, Thank you so much for your wonderful feedback! We're delighted to hear that Pam made your first ordering experience such a positive one. We'll be sure to pass on your kind words to her â she'll be thrilled to know her patience, knowledge, and prompt service made a difference. We really appreciate you taking the time to share your experience, and we look forward to helping you again soon!
Very helpful & professional
I rang and spoke to Pamela, she was very helpful and very professional, it was a pleasure to deal with Pamela she answered everything I asked for and more, nothing was to much trouble.
Fabulous customer service :)
Thank you Pamela
2026幎8æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Liquidline ããã®åç
Good Afternoon Georgina, Thank you so much for your wonderful review!
We're delighted to hear that Pamela provided such helpful and professional service. It's fantastic to know she was able to answer all of your questions and made the process so easy for you. We'll be sure to pass your kind words on to Pamelaâshe'll be thrilled to hear your feedback.
Thank you again for taking the time to share your experience. We really appreciate your support and look forward to helping you again in the future!
It was easy to place the order andâŠ
It was easy to place the order and delivery was quick.
2026幎7æ30æ¥
Liquidline ããã®åç
Good Morning Catherine, Thank you for your wonderful review! We're delighted to hear that you found the ordering process easy and that your delivery arrived quickly. We really appreciate your feedback and hope to serve you again soon!
Excellent service from the LiquidlineâŠ
Excellent service from the Liquidline engineer Reece. He arrived nice and early, was professional at all times, knowledgeable, patient, and quickly diagnosed what needs to be done in terms of new steps. He explained everything clearly, worked efficiently to get to the bottom of the issue, and left the area clean and tidy. A friendly and reliable contractor who is a true asset to Liquidline. Highly recommended.
2026幎7æ23æ¥
Liquidline ããã®åç
Good Morning Ana, Thank you so much for your fantastic review and for taking the time to share your experience. We're delighted to hear that Reece provided such a professional and thorough service. It's great to know he arrived promptly, kept you informed throughout the visit, quickly identified the issue, and left everything clean and tidy.
Your kind words about Reece mean a great deal, and we'll be sure to pass your feedback on to him. Thank you for your recommendationâwe truly appreciate your support and look forward to assisting you again in the future.
Excellent service from Liquidline fromâŠ
Excellent service from Liquidline from start to finish. The ordering process was straightforward, communication was clear, and everything was handled professionally. The team were friendly, helpful, and responsive whenever I had any questions. I would happily recommend Liquidline to anyone looking for reliable products and great customer service. Thank you for an excellent experience.
2026幎7æ30æ¥
Liquidline ããã®åç
Good Morning Mr Hussain, Thank you for your wonderful review and recommendation! We're delighted to hear that you had an excellent experience with Liquidline from start to finish. It's great to know that you found the ordering process straightforward, our communication clear, and our team friendly, helpful, and responsive throughout.
Your kind words mean a lot to us, and we're thrilled we could provide the level of service you expected. Thank you for choosing Liquidlineâwould you know the name of the person you were having the conversation with as we would like to inform them of your kind words as this will mean a lot to them.
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