Little Fields Farm レビュー 1,111

Amazing customer service from little
Fields, couldn’t fault them when I needed to make a purchase.

02.04.2026 - placed order (Easter weekend so expected a slight delay) - got automated email confirming the order and saying that I'd get another email when the order has been dispatched.
10.04.2026 - sent them an email with my order number that simply asked 'Hi - just wondering when I can expect my order?'
13.04.2026 - as my email was ignored I completed the 'contact form' on their website. Then I thought I'd try and track down a phone number (nothing on their website) and found what I assume is still their number 0116 482 0187. Called, unsurprisingly no answer, so left a polite message asking if they could just let me know when I could expect my order to be dispatched.
Today is 16.04.2026 and I have not had any response from them at all. As far as I know nothing has been dispatched as no email.
I checked their website today and the item I ordered is still showing as 'In Stock' so clearly not a case of them not having any.... or maybe it is exactly that. Maybe they are advertising items they don't have, taking money and then scrambling to get items from whatever wholesaler they use? Not a great business model, but okay.
What is not okay is taking peoples hard earned money, not dispatching the order, not proactively contacting the customer if there is a problem, completely ignoring all attempts from the customer trying to find out if the order is ever going to be dispatched. Your own terms and conditions state that "Goods will be dispatched within 5 working days from ordering" - that part is in section 1 of the Delivery segment on your terms and conditions page (I have a screenshot in case you decide to change it now).
I've been patient and polite in all my communications, but nothing. The thing is - if you were just organised, responsive and honest I probably wouldn't have minded waiting as I like the product I ordered and I do prefer to support smaller independent businesses - but the fact that you have flat out ignored me is very irritating. So I've finally left this review - I've also contacted trading standards.

Bought a patio cover, Didn't get any updates until I chased with Emails and FB. Then arrived next day. Was getting worried, as its no longer the family ran garden centre it claims to be. But credit for good price and the item turning up.

Really well made scope, nice and compact, crystal clear reticle. Looks great,
really quick service by Vector Air great discount price for quality.

I ordered something from them, and 7 days later realised I'd not heard anything about dispatch. I emailed them to enquire and still nothing 6 days later. They specifically say not to chase as you might get pushed to the bottom of the pile. I try hard not to use the likes of Amazon, and don't mind waiting a little while for something to arrive, but almost two weeks without any communication isn't on.

I bought a Mculloch leaf blower before Chistmas and used it three times before the leaf bag started splitting. I have emailed twice about a warranty claim with no response. No one seems to answer the phone either. I am getting close to the Small Claim Court which is very disappointing. Good product apart from the bag though.

AN UPDATE - they have just been in touch to offer a replacement bag. Better late than never.

The Company had previously provided these goods and were still advertising them as available. Sadly they weren't!

Great quality with a fast and smooth delivery

I ordered brown mason's baking dishes and received white pudding basins. The shop was then shut over the week of Christmas so I couldn't return them in time to get the items that I'd actually ordered. The company contacted me after New Year and their customer service was brilliant: apologised for their error, assured me that processes for sending out orders would be looked at and then suggested I keep the items, which are a lovely quality. Well done this company.

Great product, great value for money.

I’m confused. I placed my order then received an email from you to say thst you had a problem with your website a d my order was being cancelled and refunded
So i ordered some drinkers from elsewhere
Then, yours arrived!!
Not good

I had reason to contact the company regarding an order that I had placed. I have given this rating solely because of the service I received from Jade. She had been on annual leave which is why I had not received a reply to my previous emails. The matter has now been resolved to my satisfaction, which is down to the excellent customer service provided by Jade. My feedback has been passed on by Jade. Thank you Jade! V🙏

I placed an order for £60 with this company, for an item that was listed as having 59 units in stock. I ordered 3 of the items, but the next day the listing was changed to "out of stock." I attempted to contact the company three times via phone and also sent an email over the course of the following week, but received no response. Other reviewers are reporting similar issues. Due to the lack of communication, I have been forced to request a chargeback, as no one is responding to any of my enquiries.

They reply to customers in the reviews saying they refunded but that was only after I made a claim with Paypal! They also ignored ALL communication about the order until they were forced to refund. Even then, they only replied to this review.

Then they edit their response with lies about not being called or e-mailed. What a joke. See the other negative reviews.

Terrible. Do not purchase from this business. Very late delivery, missing items. Terrible communication. Would not recommend

I haven’t received my order. You took £80 from me on 10th November for Sterimatic caps and guard but YOU HAVEN’T SENT ME ANYTHING

Never received the products and no help help received in tracking them down! Poor customer service.

I ordered a dog cone 2 weeks ago. Little Fields Farm took payment straight away. I have not received the item, my online order still says “processing” and I have had no response to 2 emails which I have sent querying my order. I will have to seek redress from my credit card company. I’m not sure whether they are a fraudulent trader or just incompetent. Avoid.

Excellent drinker, very convenient that it does not fall when you turn it over to pour water into it

Fast delivery and amazing products and customer service from