Little Hoopers レビュー 

Little Hoopers からの回答

2024年11月12日

Dear Ugna,

We’re genuinely sorry to hear about your disappointing experience at the Becontree Centre. We understand how important it is for children to have an engaging, organised, and supportive environment, and it’s unfortunate that we fell short of these expectations during your son’s session.

Unfortunately, on that particular day, we were understaffed due to the last-minute cancellation of two of our coaches, leaving just one coach to manage a session that typically has three. We know that this impacted the quality of the experience, and we sincerely apologise for the inconvenience and frustration this caused.

To ensure this doesn’t happen again, we’ve launched a new recruitment drive to expand our coaching team, which will provide better coverage and support in cases of unforeseen circumstances.

Thank you for bringing this to our attention, as it helps us improve our service. We hope you’ll consider giving Little Hoopers another chance in the future, and we’d love the opportunity to provide a better experience for you and your son.

Warm regards,
The Little Hoopers Team

Little Hoopers からの回答

2024年8月21日 に更新

Hello Pauline,

Thank you for your feedback.

We wanted to clarify the situation regarding your son’s interview. After initially rescheduling the interview, we did not hear back on the day, but your son later reached out to apologise for missing it. We genuinely did our best to accommodate and rearrange the interview, and it's unfortunate that things didn't work out as planned.

We are sorry for any frustration this may have caused and would be happy to discuss any concerns further.

Little Hoopers からの回答

2024年2月17日

Erinne, thank you so much for your wonderful review and for recommending us within your community! We're thrilled to hear that Little Hoopers has been able to fulfill your little boy's wish to play basketball like his big cousin. Our coaches take great pride in their patience and ability to ensure a fun learning environment for the little ones, starting as young as 3 years old. It's feedback like yours that keeps us motivated and confirms we're on the right path. We're looking forward to welcoming more families into the Little Hoopers family, thanks to your kind words. See you at the next session!

Little Hoopers からの回答

2024年2月17日

Deepak, we truly appreciate your positive feedback! It's heartwarming to hear that the child-friendly nature of our team and the personalised interaction from our team leader have stood out to you. Creating a supportive environment where every child feels encouraged and valued is at the core of what we do at Little Hoopers. Your acknowledgment motivates us to continue fostering this nurturing atmosphere. Thank you for entrusting us with the opportunity to make a positive impact on your child's sporting journey!

Little Hoopers からの回答

2024年2月17日

Thank you for your kind feedback, Nel! We're so pleased to hear you've noticed the balance our coaches strive to achieve between play and skill development. It's important to us that our young athletes not only improve their basketball technique but also have a great time doing it. Your recognition means a lot to our team, and we're committed to maintaining this balance in every session. Looking forward to seeing more growth and enjoyment in the future!

Little Hoopers からの回答

2024年2月17日

Thank you for the fantastic review, CB! It's wonderful to hear that your daughter is not only developing her love for basketball but also enjoying the variety of skills and games we offer. Our coaches strive to create a fun and inclusive environment for all our young athletes, and it's heartening to know this effort resonates with you and your daughter. We look forward to continuing to provide engaging and enriching experiences for her and all the children at Little Hoopers!

Little Hoopers からの回答

2024年2月17日

Thank you so much for your kind words, Diamond! We're delighted to hear that you've noticed the positive encouragement our coaches provide. At Little Hoopers, we believe in nurturing a supportive and motivating environment for our kids to thrive in. Your feedback is greatly appreciated, and we'll be sure to pass on your compliments to our dedicated coaches!

Little Hoopers からの回答

2024年2月17日

Thank you, Chris, for sharing your positive experience! We're thrilled to hear your nearly 5-year-old is having a great time with Little Hoopers. We aim to make every session fun and engaging, and it's wonderful to know we're hitting the mark. Looking forward to many more fun times on the court!

Little Hoopers からの回答

2023年9月24日

Hi MS,

So glad to hear your son is enjoying his time with us at Little Hoopers! It's our joy to see the kids having fun. Thanks for sharing, and see you at the next session!

Little Hoopers からの回答

2023年9月24日

Hi Lainie,

Thank you so much for sharing! We're thrilled to hear that your daughter is enjoying her time and feels supported by our coaches. It's our priority to make sure every child feels welcome and included. We look forward to seeing you and your daughter at the next session!

Little Hoopers からの回答

2023年9月24日

Hi Todor,

Thanks a bunch for your feedback! We're glad to hear the routines are working well for the little ones. We aim to keep things fun and easy for them. See you at the next hoop session!

Little Hoopers からの回答

2023年8月4日

Hi Sam,

Thanks for the kind words! It's fantastic to hear that you're happy with our coaches and service. We always aim to make Little Hoopers a fun and supportive space for our kids. Your recommendation means a lot. See you soon!

Little Hoopers からの回答

2023年8月3日

Hi Blessing,

Thrilled to hear your little one is having such a blast and benefiting so much from our sessions. It's feedback like this that makes our day! Looking forward to seeing his progress continue. See you at the next session!

Little Hoopers からの回答

2023年8月3日

Hi Lucy,

Thanks loads for your awesome review! It's great to hear your kids are thriving and having fun with us at Little Hoopers. That's exactly why we do what we do. Can't wait to see them at the next session!